MooseJaw

I was looking for this jacket all over online and finally found it on Moosejaw. Being a little impulsive, I clicked BUY NOW before I read ANY reviews. (Not a good idea!)

So I get to these reviews and was already trying to figure out how to cancel my transaction.

I look up and call one of the locations, ask if they ACTUALLY have the jacket and if it's ACTUALLY new. Yes and yes. (Some of the reviews said they were actually selling used stuff. Gross!)

So I took my chances. NOT ONLY did the jacket arrive BEFORE they told me if would, but it was packaged perfectly and was 100% new.

Someone at the store location told me that $#*!'s Sporting Goods purchased Moosejaw a few months ago. Good to know! Maybe that's what changed the direction of their customer service and reviews.

I had an excellent shopping experience here and would recommend giving them a try!

I'll always shop from moosejaw. Great customer service and they give military discount. They have the best selection on everything outdoor gear and they are just awesome!

After having read some reviews I felt obligated to counter some. My experience with Moosejaw's customer service was excellent! I had mistakenly ordered incorrectly and they were quick to correct it with returns a pleasant to deal with which is generally the opposite of my typical experience in these matters. Great attitude and personable! Thanks Moosejaw. I look forward to ordering from you again.

Moosejaw, I will forever hold you close to my heart for having this Bellroy Apex backpack in Raven that has been sold out for weeks and weeks on Bellroy and other online retailers. You only had one left!
Not only did you have the item in stock, you provided a discount for first responders which won me over as a fan of Moosejaw for life. Your team shipped out the item quickly and efficiently. Thank you for such great experience. These experiences are hard to come by via online retail and you shined like a diamond!

I ordered 2 (expensive) items from this website; before reading the reviews. Upon finding all the horror stories, I highly debated canceling. But I had read a large sum of reviews stating that their customer service was bad and that it was very hard to get a refund so, I stuck it out.

I ordered 2 items, 1 of which I paid for the other I got with my rewards points. Both items arrived fast, in tact, and in full. Hence the 5 stars.

All I have to say is, I am very skeptical to order from this company again; so I won't be. But I figured in the off chance they're trying to turn it around, my 5 star review would help them.

Moral of the story: your reputation proceeds you.

I ordered hiking shoes. First impression was they were great but second hike created real issues. Moosejaw listened to my story and replaced with a larger size even after several uses ans several months had passed. I was truly appreciative as the shoes were a bit pricey for me. Thank you for your very helpful and prompt help. % stars +++++.

The in store customer service is awesome! I've never made a bad purchase from MJ. The employees always steer me in the right direction. I've gotten plenty of gear from Moosejaw and never had a problem with delivery or a return. Sometimes I receive my order in multiple boxes but, when things are coming from different places. They'll ship separately.

I ordered a product from moosejaw that was quite expensive and had never ordered from them in the past. I have to say the experience couldn't have been better, my product came 4 days early and was packed well in perfect condition. I will definitely do business with moosejaw again, without hesitation.

We originally ordered off of Carhartt for the Force men's shirts. After 2 weeks, we got one in the mail and found out the others had been canceled. So I did a little research and found Moosejaw! Amazing! They had our items in stock, and I paid the $19.99 (although you can choose free shipping) to receive the items the next day! Tracking did not show and I was worried because I wanted them in time for Father's Day (a lot of men's favorites) and low and behold FedEx did deliver them! I was so excited. Opened the package, everything I ordered was there! To make it the best of all, they were on sale for an unbelievable great price! I will absolutely use Moosejaw again! If you're a Carhartt fan, you'll love that they have many items that are typically sold out elsewhere! I'm forever a favorite fan of Moosejaw now! Thank you. A very happy customer here! Not to mention. They have a rewards program that gives you credit back! Fantastic!

I ordered through Moosejaw for the 1st time and LOVED IT. I ord'd a pair of Keen sandals late-evening 6/16 and already rec'd them in the afternoon of 6/18. They were the best price, exactly what I ordered and just an overall nice experience. To top it off, the humorous emails and web content is added bonus. Whomever writes them has a great sense of humor and I think we could all use that (especially now).

Bought a brand new board for 20% off and the staff was helpful. They shipped it the same day as well which is unheard off.

Great company from what I have experienced and highly recommended.

I ordered a Niner bike from MooseJaw. The bike arrived with an issue making unrideable. With the bike shortage I didn't want to return the bike, but wanted it fixed. MooseJaw did everything in their power to get me to that point. They contacted Niner, who wasn't much help. They contacted XFusion, with the same results. They even called my bike shop to coordinate things. Folks, it goes without saying NO company has a customer service team that goes to this extent. MooseJaw's customer cares, they truly do. Kudos to MooseJaw!

So I was hesitant to purchase anything from this company due to all the reviews but I found just the opposite Federal Express miss placed my package and I instantly called the company Moose jaw to see if they can help me with Federal Express and they instantly got back to me within an hour of my email they kept in contact with me over the next 3 to 4 days nonstop at all hours. They were very polite and friendly and very helpful maybe they had issues in the past but as far as I can see this is an excellent company to deal with I spoke with three different people all friendly and willing to resolve my issue which they did the products I ordered were perfect and I will purchase items from them again I highly recommend this company.

Was super leery of ordering from here, but they had a jacket that was on sale (200 instead of 275) and hard to pass up. Amazon had it at retail price with 1 day shipping, and I have a trip coming up in a week that I need it for. So worst case, I have a fallback plan.

After my order, contacted Customer Service to verify it would arrive on time. CSR made sure my order would go out immediately, I received the jacket in two days. It's perfect. Customer Service was great, product great, price great... the reviews are daunting, but my experience with them was spot on perfect.

I'm not an employee, just a satisfied Moosejaw customer. I read all the bad reviews about Moosejaw not fulfilling orders correctly, and having poor customer service when they did mess up. But I decided to go ahead and try them out anyway, I purchased the Cotopaxi Ostra 30 L pack a few days before Christmas. Moosejaw was the only place I could find that still carried the steezy indigo color! It shipped in 2 days and even arrived a little early! I got exactly what I ordered in a timely fashion, so I can't really speak to the customer service side of things, but for anyone that's worried about ordering from Moosejaw, don't.

I was in the market for a new carhartt hoodie. I looked and Moose Jaw had it for 30% cheaper (I'm a tall). The shippi mg was free expected 4 business days. The order showed up in two. It's exactly what they described. They also sent me another 30% off coupon and a cool sticker. I'll be back.

I'm a big fan of Moosejaw as it's a great mix of responsible retail, fun e-commerce, and fair prices for quality products. I would hate to see the Walmarts of the world destroy great stores like MooseJaw. Demand quality, not crap.

If you are a lover of the outdoors you should definitely check them out. Major brands are available and you get points for purchases. Often have deals running.

I absolutely love making orders with this company. Not only are they very reliable, their customer service is fantastic and the products they sell are wonderful. They shipped the products on-time and received everything on time and in very good packaging. I would recommend this company to everyone looking for outdoor equipment and apparel.

If you need outdoor apparel, this place is it! Superb prices and shipping!