• MooseJaw

MooseJaw

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Overview

MooseJaw has a rating of 1.68 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MooseJaw most frequently mention customer service, and free shipping problems. MooseJaw ranks 61st among Outdoor Clothing sites.

  • Service
    41
  • Value
    38
  • Shipping
    40
  • Returns
    34
  • Quality
    34
Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
23
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was a moosejaw advocate, but like many corporations greed takes over customer service.
How would you rate MooseJaw?
Top Positive Review

“This site rox”

Alexis P.
10/25/22

Doing a little research before buying stuff I saw that no one would recommend moose jaw. I don't listen to reviews but 5 out of 6 times it was a very good experience. Sometimes you will receive someone else's return in nice condition; you can't be picky for great deals. Every product has arrived promptly, clean, authentic, and in good working order. Everything is new with tags, and shipped in very humorous packaging

Top Critical Review

“1 star is too much for this lying thieves.”

Brook B.
2/5/24

PSA; I am boycotting Moosejaw. They sell, not true to size clothing. Force you to pay out of pocket for the return. And then lie and steal your $. I called and followed explicit instructions for a return/exchange. Instead they gave me my $ back in the form of a store credit so I am focrced to do nothing other than reciece more garbage from them. No matter my demands or escalation, they put a new policy in place February 1st to screw the customer over and protect their own profit/gain. I'm disgusted with big companies.

Reviews (79)

Rating

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user tobyk7
7 reviews
6 helpful votes
September 4th, 2016

Fair pricing, selection. Provides Moosejaw rewards for shopping. Fast delivery.

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About the business

Get free shipping on jackets, clothing and outdoor gear orders over $35, plus get 10% back in Moosejaw Rewards Points to earn free gear.

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