MooseJaw

Purchased a couple items that were on sale on the website only for my order to be cancelled a day and a half later after being told the price on the website was a 'mistake' and that I could reorder again- but at a much higher price. When I contacted customer service about it, I was given a bunch of legal language Moosejaw has that pretty much says they have the right to cancel an order if they don't like the price you paid (or it was a 'mistake'). Listen, I get everyone makes mistakes. That's life. However, I don't think it's right to cancel a customer's order for no fault of their own, and then say they should order again at a higher price point just to get more money out of them. Own up to your mistake, honor the customers' orders that happened because of the 'mistake', fix it on your website, and move forward.

Bottom line- if you find something for a great price on their website and really need the item, be hesitant. They might end up cancelling your order because they want to get more money out of you.

Add-wish I would have Googled reviews before ordering- sadly there are tons of negative reviews about this business out there.

Was given nothing but the "Run Around" for not refunding my return for credit back to my original form of payment & being so CAVALIER by being so INFLEXIBLE by saying Over & Over it is Moosejaw's sole determination in which way it chooses to refund a return?!?!?! Would NOT connect me to a Supervisor, even after multiple request! So stuck with "Corporates" keeping my refund in the form of a gift card (forcing me to do business w/them) & I will Never Ever do business with Moosejaw again because of their "Unfair Trade Practices!" This is the stuff that results in Class Action Law Suits and I can't think of a company that Would Deserve IT MORE than Moosejaw!

I've been purchasing from Moosejaw by preference for years and they were great. Everything changed when they were absorbed by $#*!'s Sporting Goods. Now they can't even validate my Alaskan address (although I receive other mail just fine) and I have a decent amount of Moosejaw store credit that feels all but worthless. Goodbye lifetime returns. Goodbye free shipping to Alaska. Goodbye military, first responder, student, and teacher discounts. I guess I'll just shop at REI and Sportsman's Warehouse where I can still benefit from most of the perks Moosejaw once offered.

I've done business with Moosejaw for literal decades. But no longer. They were recently bought out by Dik's Sporting Goods. I vowed years ago to never do business with that company. I was so sad to hear they were being bought.
I was in the middle of an exchange when they switched over the end of January 2024. Instead of giving me my money back they gave me a gift card. They could do nothing for me other than tell me to spend the credit on moosejaw or dik's.
Moosejaw has already turned to garbage. I had to find something to purchase. Bye bye moosejaw. Good luck.

Products were picked up by total stranger. Customer service also never followed up after I contacted them and explained the situation. The refund never came to my account.

They simply SCAMMED ME - I was buying "Mammut Free 22 Airbag 3.0 Ready" and asked their customer support member if the bag`s got the Airbag 3.0 system included, as it was unclear from the listing - he confidently replied that yeah, it does - eventually it was delivered to me without one.

Buyer beware - I will never purchase anything from Moosejaw (or $#*!'s) EVER again. I purchased two items from Moosejaw at the end of January, the items did not fit so I returned them the day after they arrived. After receiving my return, Moosejaw refused to refund me to my original method of payment (as had been described in their return policy) and instead issued me store credit without asking if this was acceptable. I escalated this issue to a supervisor at Moosejaw and was told that, while he agreed this was wrong for the company to do, there was nothing he could do for me. FYI - I was told many other customers were complaining about this as well and were in the same boat as me. Do not shop here! I will be telling all of my friends and family the same. Disgusting business practices.

My order was shipped in two packages. Received one but not the other. The package was left on the doorstep and not by the mailbox where my mail is typically delivered. I live on a busy corner in a major metro… I contacted customer service to discuss partial refund of the order or replacement. They said there is nothing they can/will do. They shipped what I ordered. Nonetheless, my credit card refunded the money, but I have had this occur a couple times over the years with other companies. There has never been an issue with re-sending the product that was stolen. I do not plan to use this company again for purchases.

The ol bait and take forever to refund. I ordered a yeti cooler price was decent and they charged me immediately like anyone else. The next day i get an email stating the item color was not in stock. They would not replace the color, they said I had to place a new order. 7 days later still mo refund. STAY AWAY THIS PLACE IS HORRIBLE WITH HORRIBLE CUSTOMER SERVICE. Then the customer service reps make a dumb moose noise when answering calls. Worst online experience ever.

I bought a mini bag as a gift for my wife & used PayPal for the purchase. She didn't like it because it was way too small so I wanted to return it.
1. You have to pay for return shipping which is ridiculous since I could have bought the same bag from Amazon w/o return issues.
2. If you use PayPal for your purchase, you won't be able to get their online $7.95 FedEx return label supposedly because it explodes their computers. More ridiculousness.
3. Now I have to call customer service and deal with them to get it returned.

Will never buy from them again.

Ordered SLX 11 Speed cassette 11-40 to replace existing SLX 11-34 cassette. After installing the new one there is constant metallic noise even on gears that completely match gears on SLX 11-34. I've contacted Moosejaw to check what can be the issue and they asked me to contact their Gear Wizards.
So the answer was:
"Very unlikely that it is defective. There could be a TON of more issues. I highly suggest you take your bike to your local bike shop"

Exactly the help I was looking for. Not.

They sent me a camping shower & sponge system that was clearly used. It was wet and moldy. The fact that they'd sell something that was previously used and gross as a new product is shameless. I would strongly recommend any other big outdoor retailer over moosejaw.

I purchased 2 pairs of Smartwool shorts for my son and husband for Christmas and purchased them in October- I shop early for Christmas. The shorts run big so they were too big for them both. When I contacted Moosejaw to get return instructions I was told they would not exchange them and would not even offer credit for them, even though they were never worn! Outrageous! Now I'm stuck with 2 pairs of men's shorts that no one can wear! The shorts were not on sale so I paid $84 for them! I will NEVER deal with them again! Don't buy from them!

I've been shopping at Moosejaw for years and used to absolutely love them. However, my most recent order will be my last. I purchased a North Face coat for an upcoming trip, and it arrived filthy, covered in face makeup and perfume, visible dog hair on the coat, with food crumbs and a used tissue in the pocket. When calling customer service (which also used to be awesome) I was met with rude treatment and snark. Maybe Moosejaw should focus a little less on trying to be hilarious and goofy in their interactions and more on providing some semblance of customer service to those who have supported the company for years.

I ordered a pair of shoes early Thursday morning and as of a few days later, my order is still 'In Process.' I initiated a chat with one of their reps and they said the order is coming from the manufacturer directly, so my shoes will not ship for another week. Seriously? I asked them to cancel my order since nothing has shipped and have not heard back from them on if they were able to cancel the order. I told them I thought I was buying directly from you all, she said, you are. Ugh, if you did not have my shoes in stock you should have updated your website! Just a bad company that does not communicate well with their customers or care about their satisfaction! I ended up ordering the same pair of shoes from a different site and they shipped the same day and now I will be receiving the shoes two days before my Moosejaw order ships. Terrible company! There are other companies I can order from and that actually care about their customers. I do not need MooseJaw, they need US to stay in business and they are failing.

It's unfortunate when a brand you like begins to use nefarious practices. They have recently been posting sales with so much fine print that they never work. They also pitch massive reward points for everything, but then cancel them without warning and take your points. Recently they charged my Paypal account, used a gift card that was also on the order, and then canceled the order. They did not refund to Paypal until I fought with them and they refused to re-issue the gift card.

They also only post good reviews. All of my two-star reviews have never made it onto the website somehow. Look for this business to go under soon. These are tell tale signs of a struggling business. Look elsewhere for your outdoor shopping.

I bought one pair of under garments with a well known brand name. The fit was horrible and I returned it and had to pay a return fee which was reasonable. I then ordered a different brand and waited for its arrival. When the website described the arrival status I realized that the second pair did not come. I reported the incident back to Moosejaw. I got a wonderful response of "report your stolen item to the police". Thank you so much Moosejaw for your wonderful and thoughtful customer service. Good luck with thinking that this is acceptable practice.

Purchased 2 pairs of socks PM of 6/28/22 and realized I ordered the wrong style of socks. Checked the status of the order AM on 6/29/22 and was in process. I reached out via chat and requested a cancellation of the order. I was told the cancelation window for an order is 15 minutes. Quite ridiculous and not a very good business practice. Last order I will place with this site. If you order make sure it is what you want. Return cost is $7.95 which on a small order is not worth the return.

I was a moosejaw advocate, but like many corporations greed takes over customer service. I recently made a purchase of a harness that despite the size guide ran small and asked for an exchange. Expecting people to get a size right the first time on an order is ridiculous. Further, making an excuse that they can't re-sell items that have been mailed out is also a really bad scheme to only support the company. I have totally made exchanges with them before on climbing equipment that they "Couldn't sell." Usually people take care of their customers that spend loads of $ over the years. The company only cares about undercutting their competition and as soon as they do they change their policy. Very disappointing. I plan on cashing out my points on my next purchase and to not use them again.

Never received my item and customer service stated they couldn't do anything about it. Horrendous customer service. I will not be shopping at Moosejaw ever again.

Had an issue with return policy--very restrictive in that buyer must pay for shipping back if product isn't as expected, or any other reason. I sent a message about their negative, discouraging slant on the return requirements an that I desired to not pay shipping back and to wait 22+ days for processing and refund... what? Ludicrous! BTW, still haven't heard anything back. They got their money from a one-time sale from me.

MooseJaw styles itself like a Canadian company while being very misleading to shop with from Canada. The transaction is made in US dollars (and will not be converted until appearing on your credit card bill). They state that they are not responsible for shipping and customs fees that foreign buyers may incur (which are exorbitant). Overall, this is not a company that should be purchased from unless you are an American buyer.

Purchased Julbo Cham Mountain Sunglasses with Spectron Polarized 3 Lens on sale. On 14th day after purchase found the same item on a bigger sale on Amazon. Called customer service for price match (price match is a part of Moosejaw policy). Customer service came up with unreasonable excuse not to award the price match. Very disappointed with the store failing to provide price match.