They clung on your money, and will not let go until coupgates got in and got it all back. I wont advise any of my friend to get in business with these crooks
I was so disappointed by how rigged this casino is, i would never advise anyone to use them, support is non responsive and they dont pay out.
Dear John,
Thank you for sharing your review, and we're truly sorry to hear about your disappointment. We understand how frustrating it can be when things don't go as expected. However, we'd like to assure you that all our games operate with certified Random Number Generator (RNG) to ensure fair and random results, and we aim to provide a transparent and enjoyable gaming experience for all our players.
Regarding the support issue, we sincerely apologize if you felt that our team was not responsive. This is not the standard we strive for, and we will look into this further to improve. We want to ensure that you receive the support you need, so please feel free to contact us anytime via email or through our live chat, and we'll be happy to assist you with any concerns.
We hope you’ll give us another chance to provide a better experience in the future.
Best regards,
MoonWin team
Withdrawing money works, but it can take up to a week, wich I whink is a bit long, but the main thing is that the money still comes in. I have received payments several times, so I don't worry how long it will take bacause I know everything will be paid
Dear Elizabeth,
Thank you for sharing your review! We’re glad to hear that you’ve successfully received your payments and feel confident in the reliability of our withdrawal process, even if it takes a bit longer than expected. We appreciate your patience and understanding.
While we’re continuously working to speed up the payout process, we’re pleased that the most important thing—receiving your funds—is consistent.
If you ever have any questions or need assistance, our support team is always here to help. Thank you for choosing MoonWin, and we look forward to continuing to provide you with a safe and enjoyable gaming experience!
Best regards,
MoonWin team
Pros:
1) Withdrawal of money is real
2) Good selection of any slots
3) RTP is normally, I always get part of the bet back
4) Good regularly bonuses and a large first deposit bonus
There is also one drawback - required verification but is is necessary in most licensed casinos, I don't know how much of a drawback it is..
Dear Danille,
Thank you for your review! We’re thrilled to hear that you’re satisfied with the real withdrawals, great selection of slots, fair RTP, and the bonuses we offer, especially the large first deposit bonus.
Regarding the required verification process, we understand it can be a bit of an inconvenience, but as you mentioned, it’s a necessary step for most licensed casinos to ensure security and compliance. We appreciate your understanding of its importance.
If you have any further questions or need assistance, our support team is always here to help. Thank you for choosing MoonWin, and we look forward to continuing to provide you with a great gaming experience!
Best regards,
MoonWin team
MoonWin is simply awesome! Been playing here 4 montn always satisfied. Bonuses r gr8, lots of slots for every taste. Payments quick, no issues with withdrawals 😊. Site design is user-friendly. Highly recommend to all lovers!
Dear Kevin,
Thank you so much for your glowing review! We’re thrilled to hear that you’ve had a fantastic experience with us over the past four months. It’s great to know that you’re enjoying our bonuses, slot selection, and quick payments.
Your recommendation means a lot to us. If you have any suggestions or need assistance, don’t hesitate to reach out!
Best regards,
MoonWin team
There are indeed games to play here, but it's the service that allows me to enjoy my time. In this regard, MoonWin is on top!
Dear Customer,
Thank you for your review! We're delighted to hear that you're enjoying the variety of games available at MoonWin, but even more so that our service enhances your overall experience. It’s wonderful to know that we’ve been able to make your time with us enjoyable.
If you ever need assistance or have any suggestions, our support team is always here to help. Thank you for choosing MoonWin, and we look forward to continuing to provide you with top-notch service and gaming!
Best regards,
MoonWin team
A simple and straightforward website with a large selection of games, bonuses, and a good loyalty program. I was pleased with the speed of the support service - they are incredibly fast)))
Dear Chella,
Thank you for your positive review! We’re thrilled to hear that you enjoy MoonWin’s website, game selection, and loyalty program. It’s great to know that our support team has met your expectations with their speed and efficiency.
If you need any further assistance or have any suggestions, please don’t hesitate to reach out. Happy gaming!
Best regards,
MoonWin team
Excellent level of rtp and customer service. On the site available conveniently filter slots by provider and you can to find the right one. The process of payouts can cause difficulties from time to time, but it's always solved and I wish it didn't happen at all!
Dear Harry,
Thank you for your review! We’re pleased to hear that you appreciate our high RTP and customer service. It’s great to know that the slot filtering feature has been helpful for you. We understand that payout issues can be frustrating, and we’re continuously working to improve this process. Your patience and understanding are much appreciated. If you have any further concerns or suggestions, please feel free to let us know.
Best regards,
MoonWin team
This casino it's something incredible in term of the conditions created for a comfortable game. It's possible to freeze your account to cool down))
Dear Steve,
Thank you for sharing your positive review with us! We're delighted to hear that you find our casino trustworthy and appreciate the conditions we've created for a comfortable gaming experience. We're particularly glad that you value the ability to freeze your account and take a break when needed—responsible gaming is a priority for us.
Your feedback is important, and we're here to ensure you continue to have a safe and enjoyable experience. If you ever need any assistance, please don't hesitate to reach out to our support team.
Best regards,
MoonWin team
It's all about that smooth gameplay on MoonWin. Loved every spin on Dead or Alive! Had some lucky streaks here.
Dear George,
Thank you so much for your fantastic review! We're thrilled to hear that MoonWin is the best online casino for you and that you’ve enjoyed smooth gameplay, especially on "Dead or Alive." It's always exciting to hear about lucky streaks, and we're glad you've had some great moments here.
If you ever need anything or have any suggestions, our support team is always here to help. We look forward to providing you with more smooth gameplay and lucky spins in the future!
Best regards,
MoonWin team
Didn't think I'd find a casino like MoonWin 🌙 So easy to navigate, plus the bonuses are on point. My kinda place for some late-night fun.
Dear Chris,
Thank you for your review! We're thrilled to hear that MoonWin has become your go-to place for late-night fun. It's great to know that you find our site easy to navigate and that our bonuses hit the mark for you.
Your satisfaction means the world to us, and we’re here to keep the good times rolling. If you ever need anything, our support team is always ready to assist.
Best regards,
MoonWin team
Been playing in MoonWin for almost 2 years and have won a few decent small amounts that I never withdrew. This week I finally hit a big one playing in Wild Spin 🤑
So, verification and cash out was any problems, but it take around a week. But my support agent was always in touch and kept me informed. I will continue in MoonWin casino and recommend it to my friends 👍
Dear Jane,
Thank you for your review! It fantastic you finally get your well deserved winning! Congratulations!
As for verification process, you're right, it can take some time to verify your account. But our team is working round the clock to provide your with the best customer service possible.
Once again, accept congratulations on your winnings!
Best regards,
MoonWin team
This is the 2 time I've withdrawn my winnings from MoonWin casino and Everything is fine. I like playing here - great place
Dear Dan,
Thank you for sharing your positive review! We’re thrilled to hear that your payouts have been processed smoothly and that you’re enjoying your time at MoonWin. Your satisfaction is our priority, and we look forward to continuing to provide you with an excellent gaming experience.
Best regards,
MoonWin team
Plinko is my fav game that I have the most luck in, so I recommend it. Overall, other slots have good RTP too 👍
About MoonWin I can say that it's not bad new casino with a many slots. Withdrawals work.
Dear Mari,
Thank you for your feedback! We're thrilled to hear that you enjoy playing Plinko and find it to be lucky for you. We appreciate your recommendation of the game.
It's great to hear that withdrawals are functioning smoothly.
Your satisfaction is our priority, and we're dedicated to providing you with excellent gaming experiences.
Best regards,
MoonWin team
My fav casino ever :) Many bonuses, slots, cool support, pay.
Dear Customer,
Thank you for the awesome review! We’re thrilled to hear that MoonWin is your favorite casino and that you’re enjoying the bonuses, slots, and support.
If there’s anything else we can do to enhance your experience, just let us know.
Best regards,
MoonWin team
Many nice slots and excellent service. I haven't had any problems after 3 months playing. Everything works as it should.
Dear Customer,
Thank you for your positive review! We’re glad to hear you’re enjoying our selection of slots and excellent service. It’s great to know everything has been running smoothly for you over the past three months. If you need any assistance or have more feedback, feel free to reach out.
Best regards,
MoonWin team
Great online casino with a good different slots, cool first deposit bonus $6500 + 100%
Dear Customer,
Thank you for your enthusiastic review! We’re delighted to hear that you’re enjoying our diverse selection of slots and the generous first deposit bonus. We strive to provide an exceptional experience for all our players and are thrilled to know we’re meeting your expectations.
Best regards,
MoonWin team
They decline my documents and I thought that this is simple trick casinos usually do to avoid payout but I followed thier recommendations and they confirmed everything straight away.
Dear Jim,
Thank you for your review and high rate! MoonWin Casino follows all the rules of a licensed online casino, so we needed some additional documents to withdraw your winnings.
Thank you for your trust and congratulations on your winnings!
Best regards,
MoonWin team
MoonWin impressed me with their service, good rtp, selection of games and generous bonuses. Recommend.
Dear Robert,
Thank you for the fantastic review! We’re thrilled to hear that you’re impressed with our service, RTP, game selection, and bonuses. Your recommendation means a lot to us. If you have any more feedback or need assistance in the future, don’t hesitate to reach out.
Best wishes,
MoonWin team
Guys, thanks for big roll I'm so happy!)) I didn't believe thats I would ever to hit a tidy sum, let alone that a casino would pay it honestly, but it heppened and I'm very happy))) Now I will play only in MoonWin lol)) I came out with profit 6300 cad - slots and plinko forever
Dear Kimberlee,
Thank you for your review and congratulations! We are glad you're enjoying your time spent in our casino! We believe you will manage to achieve even a bigger win! Keep paying with us, it's just a start!
Best regards,
MoonWin team
Overview
MoonWin Casino has a rating of 3.5 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoonWin Casino most frequently mention and online casino. MoonWin Casino ranks 57th among Casinos sites.
With MoonWin online casino, you get access to a variety of exciting games from the best software developers. From exciting slots and table games to thrilling tournaments and lotteries, there's everything to make your gambling experience unbeatable.
We are committed to creating a safe and responsible gaming environment. By using advanced encryption technology and state-of-the-art security methods, your personal data remains safe, allowing you to enjoy your game without any worries.
At MoonWin, we understand that it's not just the quality of the game that matters to our players, but also the fast and timely payouts of winnings. Our team works hard to ensure that your withdrawals are processed as quickly as possible and that you can enjoy your winnings without any unnecessary delays. At MoonWin online casino, we guarantee honesty and transparency in all financial transactions so that you can enjoy your gaming experience with absolute peace of mind.
Our professional and friendly support team is available 24/7. If you have any questions about the game, bonuses or technical aspects, our team of experts is always ready to help you.
All this makes MoonWin a leading brand in the online casino industry. Because at MoonWin casinos you get not only cash winnings, high-quality support, but also regular bonuses and privileges that will make your gaming experience even more enjoyable. Discover the world of IGaming and feel the atmosphere of the highest class in the gambling industry.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nick,
We’re sorry to hear that your experience at MoonWin did not meet your expectations. We appreciate your review and understand how frustrating it can be when luck is not on your side. However, please note that all game outcomes are determined by RTP (Return to Player) and RNG (Random Number Generator), which are strictly controlled by the game providers to ensure fair play. Unfortunately, we do not have any influence over the gaming results.
Please keep in mind that gambling should always be seen as a form of entertainment rather than a way to make a profit. If you ever have any concerns or need assistance, our support team is available 24/7 via live chat or at support@moonwin.com.
Best regards,
MoonWin team