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Mohka has a rating of 2.66 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mohka most frequently mention customer service, and canvas art problems. Mohka ranks 1001st among Home Decor sites.
Please ignore negative reviews about this company. I ordered a large canvas print on saturday and it arrived on the following thursday, well packaged and in perfect condition. The print itself is of high quality and very well made. I could not be happier with the quality and service.
I reckon the Mohka mottos must be: "the customer is always wrong" and "we've got the money and we're keeping it". My experience comes from placing 5 orders over a year or so and being relatively happy with 4 of them. There will NEVER be another order from me, nor, I strongly suggest, from you. Because if things aren't to your satisfaction, and as other reviewers have said, I reckon you stand no chance of getting a fair deal unless you're prepared to take them to court - yes, even if the product is of poor quality or doesn't match the picture/description on the website (things the law is supposed to help guarantee). And despite the company not making it clear that it's you who's responsible for return postage (something that's also required by law - check out loads of entries on eBay for example, where this is made quite clear), that's exactly what this company will insist on. So if you've ordered a large canvas, that's up to £50 you'll be out-of-pocket if you need to return it because it's not of satisfactory quality and/or doesn't match the description. Bottom line: if you're thinking of buying from Mohka, good luck but prepare to be disappointed, frustrated and angry... oh, and add £20-£50 to the price just in case the canvas isn't what you expected. Buying from Mohka is, in my opinion, very much "at your own risk". (PS In the interests of space, Ive left out the chapters in my story which involve Trading Standards and my credit card company, both of which were quite helpful, but could only go so far, leaving me to choose either court action or donating the canvas to charity I chose the latter).
Despite reading some of the comments on this website, i had fallen in love with a print on their site and so decided to give them a go as there were some positive comments and the bad reviews seemed to be in the christmas rush. I ordered my print which arrived in the time it should but the delivery box was open when it arrived. On opening bubble wrap, canvas was very loose on a rough sawn timber frame, with creases in the middle of canvas and around the inside of the frame. Also a line across middle which was obviously a fault in the canvas. Couldn't get an answer on the phone but i did get an email. Basically had to return it at my own cost and then they will refund if they feel there is a fault. Gorgeous print but i was rather disappointed with the quality.
Great site... looked professional and reputable. Good prices and massive choice. Order process was easy and smooth. However! If (like me) you need to know that your order is going to actually happen this site and company will keep you guessing until the box arrives... and it does... in time and in good order. Would I buy again... no reason why not... but not sure I could cope with the way they do business... Shame because they did exactly what they said they would, but no answer from the phones and very very limited email correspondents put the fear of god into me. No need to put people off, but not for me. Not again..
Wish I'd seen these reviews before placing my order! I placed an order for three canvases and didn't hear anything more for weeks. Left a message on their phone line, sent an email - no answer received! As I was then worried I had lost my £170, I placed a dispute with Paypal. Finally got a reply via Paypal that they were "very busy" and my order would be sent out before Christmas. That said, my order duly arrived in good condition and I am very pleased with the canvases.
It is such a shame that with a web site as impressive as theirs, the have no customer care what-so-ever. The end product is very good and I may use them again, but only purchasing one item at a time and expecting not to hear anything until the order arrives!
Update! I totally agree with everyone that Mohka's customer service is dire, to the point of non existent. I understand that this company might be busy prior to Christmas, but to be honest there needs to be someone there responding to customer's queries. It is just not on ignoring phone calls and emails and not acknowledging orders.
You would think that during a recession, companies would go out of their way to retain customer's business.
Anyway, I ordered my husband's Xmas present the first week of December and heard absolutely nothing from Mohka. Not even an email ackowledging my order. I contacted them. Nothing. Then I received an email saying that they were busy but would endeavour to get my order out by Christmas. I didn't hear anything when I emailed back asking if I would definitely get the picture by Christmas.
I lodged an appeal with Paypal, and just got an email from Mohka saying my picture was sent out yesterday and I should get it by today via DHL.
Happily, I DID receive the picture today and am happy with it. I have to say that I got so worried by the reviews on here that it seemed to be a foregone conclusion that I would never receive the goods and be out of pocket. I am pleased to say that that wasn't the case.
I think this is a small business which has got overwhelmed, and has no time to contact customers regarding their orders. A little reassurance from Mohka would go a long way, as product wise it is a good company.
I ordered a canvas from this site in December under a two day delivery a week and a half has gone by and I still havn't received my Canvas - I have called the two numbers on the website and emailed them twice asking for a call - so far no reply - this is a gift for Christmas - I will be very disappointed if I don't receive it in time. A call would be nice with an update - I have just read these reveiws and wished I had noticed this before hand!
Received Canvas on December 23rd and I am really pleased with it... could of done without the worry though... if I order from them again think I will give at least four weeks notice to be on the safe side - hope you all get yours in time
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Affordable wall art by mohka.co.uk. Check large online selection of funky wall art. Canvas pictures from? 19.99
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