• Modern Source

Modern Source

Overview

Modern Source has a rating of 4.76 stars from 331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modern Source most frequently mention customer service. Modern Source ranks 43rd among Furniture sites.

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What reviewers want you to know

Positive highlights

  • Customer service got back to me promptly with the availability of the product that I wanted to order.

Critical highlights

No critical highlights yet

How would you rate Modern Source?
Top Positive Review

“amazing”

galina S.
3/15/19

amazing. have ordered several eames chair and loungers from this company for clients and will continue to do so. great customer service and in the one instance there was an issue with something chipped in transit, David took great care of me and we fixed the problem.

Top Critical Review

“Scam Company”

Daniel K.
7/5/21

BEWARE! Appears to be operating several websites listing Vancouver BC as its business location. Most feedback is ancient and their Facebook Page hasn't been updated in many months. They also list numerous items as being in stock that I know haven't been available in a year. There is no way to logon to your account or check order status on their web page. The 800 number reaches the same recording for every option.

Reviews (331)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user danielk1045
2 reviews
0 helpful votes
July 5th, 2021

BEWARE!

Appears to be operating several websites listing Vancouver BC as its business location.

Most feedback is ancient and their Facebook Page hasn't been updated in many months.

They also list numerous items as being in stock that I know haven't been available in a year.

There is no way to logon to your account or check order status on their web page.

The 800 number reaches the same recording for every option.

Thumbnail of user kj460
2 reviews
3 helpful votes
June 28th, 2022

They are very slow to respond and when they finally respond the goods are discontinued.
Not a serious company, stay away from them.

Tip for consumers:
Stay away not serious company.

Products used:
Nothing

Service
Value
Thumbnail of user deborahf225
3 reviews
16 helpful votes
January 22nd, 2020

I ordered the Barcelona chair from this website and it's nothing like the images. The frame is not stainless steel and leather looks like it's fake. The dimensions are totally off. The chair looks weird and not like the images. I must return this!

Thumbnail of user rafaels60
Rafael S.
1 review
1 helpful vote
December 28th, 2017
Verified purchase

It's been 16 days since I placed my order (#1996) and have not had shipping status confirmation, only an excuse of a "confusion" in the "ordering process" when I called for follow up.

Thumbnail of user cynthiat73
Cynthia T.
4 reviews
11 helpful votes
September 1st, 2015
Verified purchase

Your site says it accepts AMEX but it wouldn't process my AMEX card so I had to use my VISA that has a higher conversion rate. There was absolutely no issue with my AMEX as I called and confirmed it with the credit card company - I am not impressed that the chair cost me even more than it should have.

288 additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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