ModCloth

This company has great customer service.

This site is like the zappos of dresses. Such cute styles and easy returns for what doesn't work out. Love!

So I bought one of their dresses because I was bridesmaid in a wedding. However, after I wore it once in a really hot, summer wedding, somehow my sweat dyed the dress. And even though it was PAST the return date, they still allowed me to return it and gave me back store credit to buy something else which was awesome. So their customer service was awesome and I'm so thankful.

I must review them because of their high quality and excellent product. I just got A-Line Dress. The best thing is that it has high quality fabric with affordable price and seller has sent me the exact same product that was shown in the website.
Thanks for providing a quality product.

Wow, I'm so dissappointed to see so many negative Modcloth reviews. I started shopping with Modcloth in 2013. I have ordered many dresses from them that are great quality. I have only had to return items twice. Each time I had no issues contacting a representative of the company. Their number is listed on their website and an English speaking person helped me. The money I spent was placed back on my debit card in a timely manner as well. I will continue to be a modcloth supporter.

Their customer service is excellent. Fast, helpful, friendly, human.

I just received my Sailorette of the Seas Jeans, they are so cute and the fit is perfect. I'm 5'9" 145lbs and bought the size 29, they were long enough... Yay!

One of the best online shopping sites for women's clothing. I have recommended Modcloth to many friends who have become regular shoppers. Everything always fits well (read other customer reviews of individual products to ensure best fit). Always ships quickly and in a super cute box (such a nice little touch!)

I buy weekly from ModCloth and have been doing so for a long time, it's safe to say that by now, at least 50% of my wardrobe is from ModCloth and I've spent a lot of money there with no problems, aside from the occasional pieces not fitting but not everything can be perfect every single time. All of the pieces I own from ModCloth are beautiful and very well made, hence the high prices.

Also, Wal-Mart buying out ModCloth means nothing. Companies buy out other companies all the time, it doesn't mean anything is going to change.

This site is amazing. First off, the style clothing they sell is nearly impossible to find in stores you can walk in to. Second, (if you read reviews and actually look at what the product is made of in the description) you can find very nice quality clothes. Sure, they're priced very high, but it's not like you'll find those styles in stores for any cheaper. Thirdly, their customer service is wonderful! I've never had a bad experience with them (and I'm one of those ask a million times a million question shoppers). My only dislike is their processing times every other order take a while. But, that's ok with me. :)

They have great customer service!
I got my order in 3 days and I love my dress!
But what I like most about them is their marketing. They show a variety of body sizes in their pictures and are welcoming to all people who have a desire to wear dresses. Kudos to you Modcloth!

I have ordered from Modcloth twice and I am very happy with my purchases so far. I have not had to return anything yet, so I can't comment on their return policy. I am satisfied with the quality of the clothes and I've received compliments on them more than once. I highly recommend this site.

Unfortunately one of my items was broken when received, but when I contacted ModCloth, I was blown away about how kind everyone was. Despite my product having a malfunction, the customer service blew me away, hence my review. I will continue to be a customer for this reason. Thank you., ModCloth.

My daughter & i have ordered several items from MC w/absolutely NO issues w/returns or refunds.

Who are these people writing these poor reviews? Could it be their competition? If not, give MC another try. I think you'll be completely satisfied.

I have had only positive experiences with ModCloth! Sure, I've ordered a few things that needed to be returned for quality or fit, but most of the items I have ordered are quite unique and well-made! Besides that, the service at ModCloth is exceptional! My items always come packaged so neatly, which really does make ya feel good when you receive something in the mail - and I have found that their personal clothing brand - Bea and Dot - to have really cute and high-quality items. It is a fun place to shop with a variety of styles and prices. My favorite purchase has been an Eva Franco dress that was 70% off!

I had a question about a hat size, my email was responded to very quickly. I ordered a sun hat and a dress. Both were high quality materials and made very well, packaging was. Very unique styles.

I read a lot of reviews and mostly were horrible and I still ordered 3dresses and 2pair of shoes. Glad I did. Love the way dress fit and shoes were surprisingly very comfortable. I got my delivery within 5 days.

I love mod cloth for thier exclusive pieces and smart eye for fashion. The prices are already great and now they having a 20% off summer sale - love it! They have free shipping on orders over $50 and free returns and exchanges. This site is awesome!

I've ordered from ModCloth three times, and have nothing bad to say. The prices are quite reasonable, and discounts are incredible. By and large, the clothing has been excellent quality, and the one time it wasn't, Customer Service made it right. I was able to get Stop Staring's Pine All Mine Dress which retails for $189 for $107. It fits me like it was made for me - even though I was surprised I needed a Medium, as I usually wear a 4 or 6. My first order also included a pair of shoes on which the sole peeled off after one wearing. I called Customer Service who immediately processed a full refund and sent me a prepaid return label. I placed my most recent order because I had a mailed coupon for 30% off, which was great, but when I went to checkout, the Honey discount app said there was a 40% discount code. So I saved serious money. I got two dresses, a cardigan and a pair of pants for $182! The pants were wide leg trousers, and, based on other reviews, I ordered a Medium, although I normally need a size 12 for my hips. They did fit in the waist, but the pleats were splitting and the pockets were pulling too much, so I decided to return them. I opted for the store credit plus $5 offer and requested an exchange. Unfortunately, they didn't have a Large in stock, but they said to go ahead and request it, and if it comes back in stock, they will send it. It was also suggested to check the "Still Need It" button on the item page, because if there's enough demand, ModCloth will restock an item. Well, 5 days after I returned the pants, I got an email saying they were back in stock in size Large. I called Customer Service to find out whether my return was being processed as a return or whether they were automatically sending out the Large as an exchange. I spoke to Lily, who suggested I do a "quick exchange" in order to ensure I got the size I needed. Even though the pants were no longer on sale, and selling for the retail price of $74.99, Lily gave me the 40% off price of $44.99, and Free Shipping, too! I have to say, I am surprised that the company is owned by WalMart, as I would never shop there. My usual stores are J. Peterman and Anthropologie. If ModCloth continues in this vein, I will definitely continue shopping here.

I recently cleaned out my closet, and realized that the pieces I was most likely to keep were many that I bought from Modcloth over the years. The site is great because they have so many pictures of the clothing being modeled by their customers, so it's easier to tell if it's really the garment you love, or just the photo styling.

Secondly, they carry many independent lines, so if you pay attention to the maker of a piece you like, you can often find similar pieces by them again. I found a couple of blazers and dress shapes that I love, and by checking back periodically, I've been able to buy multiples of those over time, in a variety of colors, that work really well for me.

Also, I appreciate that they show separate images of their plus size (or "extended size") garments in the photo selection. We don't have to look at a single image and try to guess how a pattern or design will scale up from the small size depicted: Modcloth will show you directly.

So I look at it as much as a style resource as a clothing shop. It's one of the best sites for functional online clothes shopping, in my opinion. (And though some of their prices are steep, they have a great sale section, and will notify you if something you love goes on sale.)

Highly recommended. I've ordered from ModCloth a few times in the past and have always received satisfactory service. I promptly got whatever cute clothes I ordered. Everything also seemed well-made and in good condition.

In my last order, however, one item came with a significant defect. As soon as I contacted customer service and explained the problem, I was shipped a new item free of charge! They seemed helpful, apologetic and kind, especially compared to other companies I've dealt with in the past.

I've now ordered from Modcloth 3 times in the past month and each order has arrived quickly (4-5 business days). Just for reference though, I live in New York, so maybe the speed of shipping was very different for the people who complained. The dresses, shoes, and bag I got are exactly as I expected, and I'm really impressed with the quality for the price. Their stuff is adorable and you won't find anything like it anywhere else--believe me, I've looked. I'm going to keep ordering from them for sure.

I love this site! The clothing actually fits nicely, and it isn't aimed towards the stick population. (even tho I guess I qualify as a stick lol) Everything is so cute and flattering. I know they have a ton of retro styled clothing, but I have found SO many cute things on there that are modern and fresh.
And it's not just their clothing, shoes, accessories, etc. IT'S THEIR CUSTOMER SERVICE! It is by far, THE BEST customer service I've ever gotten. I really respect ModCloth for allowing customers to review their items and share opinions. This really helps decide what to buy. I ordered a pair of sandals with a bunch of jewels on them and the jewels fall off. I reviewed them and got 25% of the price of the shoes back on my credit card and 20% off my next purchase! They really value customer feedback which makes the customer feel valued and that their money hasn't gone to waste.

Love ModCloth forever <3