ModCloth

From like 2012 - 2015is they were so fun, good quality and good customer service. But once Walmart took over, they started churning out weird, low-quality garments, and even though Walmart is no longer involved, every time I've tried to go back, the materials don't feel good on the skin, are poorly proportioned, or are flimsy/see-through. It seems like they've gone in a Fast Fashion-y direction; some dresses are so see-through that you can tell in the mannequin photo, and I worry that those are going into the landfill after 0 - 2 wears. I've tried multiple times in recent years and it's just not the same.

Some items were as expected but others very low quality compared to how portrayed on social ads and Webstore. Was missing a set of earrings from my order and company claimed they were in the shipment (first saying placed inside shoes, next saying placed between clothing). Either way, I never saw the earrings arrive. They offered to resend only if I paid shipping. No thanks. Wouldn't recommend purchasing from them online. Possibly in store this wouldn't be an issue.

I have been shopping with Modcloth for my years. They were a terrific company. Not anymore! Customer service has declined and so has their products and costs. Shipping is $12.00 for UPS not $7.50 Fedex as before. They used to offer a $5.00 credit for returns if you did not want a refund... no more. The quality and designs of the products has gone downhill. Customer service has limited hours and forget trying to speak to a sylist. They are never there either on the phone or chat!

First, you pay for shipping to get the item. Then if you want to return the item, you pay to ship again. After it shows they have received it, it will take up to 14 business days to get your refund... or longer. I'm on week two of waiting (after they have received it) and still do not have my refund. Ordering online is risky but waiting this long for a refund makes it even riskier. I will never understand why it takes SO LONG. Just in case you didn't read the return policy before ordering something just be warned and make sure it's an item you want to keep. I hope I get my refund soon and will probably never order from them again. Very disappointing.

I'm really disappointed by the dive modcloth has taken over the last year. Their customer service used to be great and is now terrible. I have been trying to return a dress for weeks. No one has answered the phone, returned my emails, or responded to their live customer chat.
Additionally, the quality and style of their clothes has gone downhill while their prices are higher than ever.

I'm really disappointed with ModCloth since they were sold. The original ModCloth was wonderful. They had a fantastic return and exchange policy. I would order multiple items to try on and often end up keeping more things than I planned or exchanging something I liked for a different size and keeping that. I shopped there often because I had faith in their return/exchange policy and their customer service. Back then we even got the option of $5 extra store credit if we returned an item for store credit rather than a refund. Now instead of getting a possible bonus credit, we have to pay to return items. It's not clearly stated when you place an order. If I'd known that I would have thought twice about ordering.

ModCloth is no longer so customer-friendly. You have to return items within 30 days, which is just not reasonable during COVID. It took 10 days for me to receive my order, which means that number is down to 20. Then they changed their site and my account wouldn't work, so I had to wait for them to contact me by email to fix it. I couldn't get to my order to return it. Now I have 8 days to get it back to them (less, because it's almost Christmas so we are losing some business days). I'm worried they won't get it in time and won't process my refund. The dresses are also massively overpriced now. Dresses are the only thing I ever bought from ModCloth, so I'm not sure about other items. But they prices are only reasonable when they are on "final sale." The problem with "final sale" is that you can't exchange for another size. Even though "final sale" items aren't really final sale. A week or two later you will see the same item in stock at full price. So it was never a final sale. Final sale means an item is going to be discontinued and no longer available. I find this practice deceptive.

The quality of the items I bought was good and I was happy with that. It's hard to find nice dresses, which is the only reason I chose to shop at ModCloth. I was having trouble finding something I liked for the holidays. But in general I prefer to shop at American Eagle. They have the best return policy ever. You can return things indefinitely as long as they are in new condition. This is great during COVID and additionally because I am disabled and it can be hard for me to get out to mail something within a return window. I miss the old ModCloth. It felt like the company had values and it felt like they valued their customers. I might still shop there occasionally, but I'll be less inclined to buy than I used to be and a lot more cautious about making purchases. I would have bought more with my last order but was too concerned about the return/exchange process. I'm really wishing I had not bought two sizes of one dress to try on. It's really a shame what happened to this company. It used to be so good.

I used to buy a good portion of my clothes at Modcloth, which is the only reason they got 2 stars. These last few months have been so incredibly disappointing (thanks Walmart). I check almost daily to see the new things they offer, because I used to love them and buy most of my clothes there, but there's been nothing cute and original in months... It's sad and really sucks. I don't know who they turned purchasing over to, but it needs to be fixed.

I was wondering why my order wasn't shipping, googled "ModCloth shipping taking forever" and landed here. Looks like I'm in good company. Good luck, friends!
Bless the poor woman whose job it is to respond to all of these reviews. I know it's not her fault. But ModCloth, c'mon. This isn't your first rodeo. Blaming this shipping debacle on the (annual and predictably busy) holiday season is pretty ridiculous at this point. Just admit "we f@#*&ed up" and get better.

I placed an order on a dress on june 10th and here we are june 20th still no dress. It took a full 3 days for it to actually ship. The order was placed during the week, so theres no excuse of even a weekend interfering. Its seemingly forever in transit. Its literally coming from two states away. Modcloth seems to be lost, where most websites I order from with equal quality and priced clothing offer FREE shipping on all orders, they still charge (quite a bit at that) for very slow service. $11 shipping on ONE dress that cost $24? Thats criminal. And to add insult to injury its taking 2 weeks to get it. I used to love this site and order all the time but their shipping and prices have been really deterring that. After this dress is received, I'm sad to say theyve lost a decade long customer.

Many years ago, I was hit with the perfect storm of circumstances which culminated in one of the most stressful time periods of my life. In an effort to distract myself, I went through a phase of fairly heavy "retail therapy" and discovered Modcloth. Wow! I instantly fell in love with everything about the site: the neat rows of adorably attired mannequins, the overall quirky and offbeat vibe, the fierce mutual loyalty between Modcloth itself and it's "community." And so many fun, unique facets to explore - Be The Buyer and design-a-dress competitions, the Style Gallery, New Arrivals (daily! Same time, 9/noon!). I spent hours between classes, pouring over the pages.

It's terribly sad how far Modcloth has strayed from it's roots and the site I cherished dearly. In my estimation the change occurred well before the much-maligned buyout (which didn't bother me, business is business). The inventory shift towards more mainstream styles which tracking more with current trends is the biggest problem, for me. The new arrivals have slowed to a trickle and are completely uninspired. Really, pieces you could pick up almost anywhere, at any fast fashion store. The site overall has lost all of it's original charm and feels plainly generic, a word I'd have never used to describe Modcloth before.

And, I know many customers prefer to have models displaying the clothing but I miss the mannequins. Honestly so many reviewers back in the day submitted photos and/or included their own measurements there wasn't a need (item reviews aren't as prevalent now I've noticed). I'm also still annoyed to have lost all my original reviews/purchase history from over the years which could once be accessed on the app, but that's another story.

Not that any of this will bring back the site I knew and loved, but there has been no suitable replacement to fulfil my shopping desires in the way Modcloth once did (silly though that is). Modcloth was a stand-out shop, wholly original and loyal to its core customer base and now. It's not. There's nothing that Modcloth today brings to the table that other sites don't as well (off the top of my head, Unique Vintage is very similar, as is Top Vintage, based in Europe). I don't know what the rationale was behind overhauling the website back in February 2017 (and what a mess that was! Some issues still were never fully resolved), but in my mind it served to not enhance and embrace Modcloth's specialness but rather to confirm the shift towards mainstream banality. And here we are. In 2019 I have made ZERO orders, despite multiple 40% or 50% sitewide coupons I've received. I would have killed for that discount 5 years ago!

It's probably too late now. But Modcloth could possibly revive their declining business IF they were courageous enough to take a good hard look at their roots, and pinpoint what made the shop thrive for the better part of a decade.

As someone who lived through the 60's and 70's I can tell you these are not vintage clothes. Yes, a very few of them like the wide leg jeans and a couple of tops do look like 70's fashion, but for someone who is looking for truly vintage clothing, this isn't it.

I've seen ads for Modcloth for a long time. They definitely have very unique and cute clothing. I ordered a wallet and a bathrobe, which I was really excited to get. I paid $8 for shipping and then waited almost two weeks to receive my package. The items that arrived were a laughably low quality. The bathrobe was a cheap material, which came with loose stitching in several areas. The wallet was also made of a cheap material, came with dirt spots that stained the inside of the wallet, and loose threading in multiple areas. Both of these items are the exact quality I would expect from Walmart, but unfortunately, cost me about four times more money than Walmart items would have. I will not be buying from Modcloth again and would not recommend it to anybody. There are better, much more high quality online and brick and mortar stores out there.

I've ordered three dresses from Modcloth. All were surprisingly low quality for the price I paid. Cheap fabric, buttons falling off, hanging threads all over. Cheap quality dresses never look as nice on you as they do in the promo picture.

Sizing is also hit or miss with Modcloth. One dress was marked 'runs small' so I ordered up a size and it was still too small. Another said it runs true to size, but I could barely squeeze into it.

ModCloth is tempting, but not worth it!

I recently purchased five dresses from Modcloth in my usual size of XL because the items stated they were "True to Size". Although the items arrived quickly, not a single one fit! I could not get even one of them over my breasts! The same day, I also ordered seven dresses from a different company in my XL size and every single one fit perfectly, no problem. So what's up ModCloth? Your dresses are not made to fit women with breasts? It was a very disappointing experience to say the least.

I won't be ordering from them again. Took them over a week and a half to ship my order and wouldn't let me cancel my order either when it was their fault my package wouldn't be arriving before I had to move back to school. Still don't know what I'm doing about that. Poor customer service with problem solving, like maybe change my address since you haven't even shipped it after almost 2 weeks? Nope no help.

I often shop for clothing online and get things delivered from American retailers. For some reason every time I order from ModCloth the duties and taxes are very high, like $60 for a $120 order, shipped from US to Canada. I wish they were able to provide a better option, maybe have a Canadian distributor. The extra cost makes it so I will have to forego ordering from them again which is disappointing.

I have found some great pieces BUT returns typically take a month to process and the free shipping option can take a solid 2 weeks before you see your items. I've been burned now for items I wanted for Easter and spring break because it's taking so-ooo long.
They have really prompt customer service but what good is it if all they tell you is "yeah it's gonna be awhile". Hire some warehouse/shipping/returns people!

I think their clothes is super cute until you wash them... or even dry clean them. Then they fall apart. Dedefinitely not worth the price.

Over the years I've read not great reviews about modcloth. The reviews mostly warned from the price vs. quality issue, that is, bad quality items for a high price. Still, I decided to make an order and ordered three items. All of them were disappointing in some way, all of them were cheaply made, and yes, overpriced for their quality. I am going to return my order, but still, not happy.

I bought 9 items from this place in April. Four of them have holes. Horrible quality for over priced clothes.

At first glance modcloth.com looks like an amazing vintage-inspired online shopping haven. After placing several orders though, I'm realizing that 80% of their product is cheap crap you can find at the LA mart - made from cheap fabrics that will fall apart after the first wash. If I wanted to purchase clothing like this I would just go to Forever21. Their customer service is okay. Sometimes helpful sometimes not. I'm done being a modcloth shopper for now.

Ordered the item a week before Christmas. I didn't expect for the item to get here before Christmas due to shipping delays on the shipping company (Fedex in this case). The problem falls even before that when it takes longer than 5 business days for ModCloth to even send the item.

Definitely won't be shopping here again.

I ordered a bag from ModCloth for that cost almost $60. After gentle use for 1 year, the lining completely ripped out in multiple places, making the bag unusable. I contacted the company, and they offered me a 10% off coupon with free shipping. Not exactly what I call standing by their product. I called them, and they offered me 25% ($14 something dollars) store credit as a one time, extreme courtesy- not exactly what I call standing by your product. I ordered a dress, and the quality was very poor for that, too. I would not recommend anyone purchase from this company. Their quality is poor, and they do not stand by their products.