ModCloth

Used to love ModCloth but there have been problems with my last couple orders - items not shipped, items not actually in stock and the latest is that an order noted as shipped on November 8th still hasn't arrived. Received the standard line of international packages can take up to 60 days. Not sure what's happened with the company but I'm tired of being disappointed - they used to be awesome. I'm going to stick with Unique Vintage, Collectif and other reliable online retailers that also sell cute clothes.

I ordered clothing for my daughter's birthday on January 10th, 2024. I was told I would be receiving information when the order is shipped. After I hadn't received information, I reached out to them and was told that their warehouse was moving and it would be shipped at the end of January. I didn't receive information by the middle of February and emailed the company and was told that the warehouse move wouldn't be complete until the end of February. Now it is March 20th and still, nothing. I have used this site before and have never had problems like this. I understand delays happen BUT the company should reach out to me; I shouldn't have to chase them down. I have just emailed them for a status update. I'm waiting to hear what is happening.

This is it. They have lost my business.

Madonna Davis

I ordered a dress for Cyber Monday I'd been eyeing for a while, it was finally discounted so I bought it with 10 left in stock. A few days later it was refunded unceremoniously, but I was still charged for the shipping. I called to see what was up, and the service representative curtly said the item was out of stock and would not be arriving. She refunded me the shipping, then hung up on me. I've worked customer service, so I know what it's like, but the ModCloth customer service representative was unnecessarily cold and rude. This experience makes me not want to buy items from ModCloth again :(

ModCloth had a live stream on instagram. They show all their new clothes and if you comment different emojis they will pick a winner to give a gift card with money for their online shop. So basically you have to sit there and watch the live stream to win. I was chosen as a winner and followed the instructions to DM them and they ghosted me. No gift card. So they lost a customer and my two sisters who used to shop there too. Also, I contacted other helpful people to spread the word. Shame on you ModCloth for making a fake contest so people watch your lives of ugly, expensive clothing.

A few years ago I bought a quilt that came frayed. Left a bad review that they took down because they "do not publish reviews for defective items". The only resolution they offered me was a 10% discount for my next purchase (I spent around $100 for this quilt). TERRIBLE customer service. I should have gotten a complete RETURN for a "defective" item. They didn't even offer to send me a replacement. No integrity with this company.

Very disappointed in ModCloth customer service. I bought $70 sandals in March, did not wear until June, and one has already fallen apart. ModCloth will not replace or refund outside the 28 day return window. I will not purchase from a company that will not stand by their product quality.

I hadn't shopped on ModCloth for a couple years, but I happened to be browsing the site recently and spotted the cutest dress! I ordered it right away and started imagining all the places I'd wear it this summer.

Only, I placed the order June 1st and I'm still waiting for the dress to ship. (Today is July 4th)

I have contacted Customer Care several times to find out what has happened to my dress, and each time they tell me to be patient and give me a new date to wait until I should follow up again. Now they're telling me their hands are tied until August 20th. This is absolutely unacceptable as my credit card was charged on June 6th.

ModCloth used to be my favourite store. I'm sad to say I have completely lost faith in them as a company. Don't order from here if you want to get your items.

I bought a dress, on sale, from ModCloth. Buried in fine print they advised (sent me the fine print) I could not return the dress for anything. Anything. The dress had decided on the bodice and fit a bit tight. I was HAPPY to exchange it since I have been customer of theirs for several years. No. Nothing can be done. Read the fine print. Terrible business model and customer service. Reported them on BBB.

I got a defective blouse. Took it out of the shipping material and the seems were coming apart. They said they would reimburse me, that was May 26th. This is June 20th still nothing. Just an email stating they will. Never buy there again!

I used to love Modcloth. I truly don't know what happened. Now, the clothes are low quality, overpriced, and the return policy and shipping charges are a bit extreme ($12 to ship only one item! On top of that, if the item doesn't work out, not only do you lose out your $12 but. Another $5 is deducted from your return! Plus, you only have 28 days to get your return in the mail AND good luck trying to talk to any customer service rep--you'll be on hold for an hour!).
All in all, Modcloth is NOT worth your time or your money. I'm stuck with $70 merch credit. After I spend it, I'm done with Modcloth FOREVER

BEWARE! This company has had my return for 15 days now, and has acknowledged twice it has my return in their possession, but has not refunded me. The first email said within a week, then 14 days, then maybe around May 5th which will be 20 days. This is really ridiculous as they have acknowledged they have it and no other online store does this to their customers. Worst customer service ever! I have turned them in to the better business bureau and will let others know on social media to BEWARE of this scam of a company!

I purchased a couple items from ModCloth for my daughter for Christmas that I tried to return. According to the return policy returns are allowed within 28 days from when they were shipped. I missed it by a day and they would not allow my returns. Even after I informed them that it was a Xmas gift. All tags are attached. Items are in same condition as I received them.

I have been shopping here for many years. Was told they were bought out and the new company change their return policy. Sadly won't be shopping here again!

When I would order from ModCloth in the past it was always a wonderful experience but the quality of the products they sell has suffered tremendously, the products are cheaply made and marked up WAY too much for what you're getting. The dress sizes are incredibly inaccurate, clothing that is purported to be for plus sized women is absolutely inaccurate and for that reason I am having to return three items from their online store. Absolutely NO allowance for large chested women in their dresses, you used to be able to leave reviews on their site about this but I suppose they were getting too many poor/negative reviews. Save your money and spend it on quality clothing from reputable brands and save yourself the disappointment of their misleading marketing. There's no worse feeling in the world than being excited you found something beautiful for your body only to have your confidence shaken by the misrepresentation of the company's "size charts". It's a shame.

I used to love Modcloth; I have so many pieces from them that I wear on a daily basis. The quality has never been perfect, but nothing in this last order fit well. All of the dresses I ordered were too big or too small, weren't proportioned right, had bad stitches, had no lining in lightweight fabrics, or had no pockets. I had to go out of my way to get them to issue me my refund, even though they've had my returned items for 12 days! Between this, the website losing customer information and faves, and no longer being able to exchange items instead of returning them, I will NEVER shop here again.

DO NOT SHOP HERE! I spent over $300 on Christmas gifts from them! The package was never delivered and the company refused to replace or reimburse me! Terrible company with disgusting business practices! SHAME ON YOU GUYS!

I placed an order on June 14. Emailed a couple weeks later as I noticed it hadn't shipped yet. I have emailed now 3 times and have not received a reply. It's now July 7th and I have heard nothing but they have my money. Even if it will take a while to be shipped, a reply would have been nice.

I used to love buying clothes from Modcloth - they would send a little packing list that would double as a return slip for anything you wanted to return, along with a prepaid stick-on label. In the last year or so, everything has changed. Now you pay for shipping both ways on a return, and the process feels purposefully designed to be convoluted to discourage returns (you're gonna have to dig through your emails to find an order number, try to resize a return label formatted for a label printer, print multiple pages that must be included...) The dress I bought was missing a button, so I'm out $15 in shipping costs for a dress I'll never wear. They've lost my business for good.

I bought a sweater and two dresses there that I love, so it's not the products I have an issue with - it's the business practices. Customer service is impossible to get in touch with (Very long hold times, closed for lengthy holidays, and not available on the weekends when most working people have time to handle these things) so no way to get questions answered. And the return policy of 28 days is completely insufficient. Also, they measure that very specifically - from the time they ship out the item (it took 10 days for me to receive it once shipped so there's 10 days lost) to the time they receive it (we don't have control over shipping times which are obviously quite delayed these days). Their policies show disrespect for their customers and I've decided not to shop there again.

We are a small company who supplied some beautiful products to Modcloth. They never paid us. They ghost all calls and are only interested in screwing small suppliers

I've had my recent complaints since they changed owners or their customer service, but this is it. When I tried to make a purchase they cancelled my order automatically. When I inquired why this happened they said they can no longer sell me merchandise. No explanation. I called and asked to speak to a manager. They told me they could no longer sell to my name, address, or card. When I asked why, they said, "fraud". I asked if they think someone is using my card or if they think I am a fraud. About two days later, they told me I made "too man returns", and that I am bad for business.
I have shopped with them since 2016. I have spend SO MUCH money at this store. I did notice when management changed, everything changed. I have received some items that were chipped (tea cup, salt and pepper shakers). I remember just getting the package, opening it, and seeing it chipped. I called right away they were so kind. When you basically only shop at one store, you have a variety of experiences. I had earrings break the second day after wearing them, a whole array of things. Never once did I try to get "free stuff". Sadly, some items were poorly made. I always forgave them because things were so cute.
I bought a pair of earrings with new management and they were very disfigured. They were Christmas decorations for earrings. When they arrived and I opened them they looked like someone had squished them between their fingers. I remember debating if I should say anything. I had just opened them from the package. I told myself that I wouldn't buy them in "real life" if they looked like this, so I took a pic and emailed them what to do. I hadn't dealt with new management so their response back to me was unacceptable. They treated me like I had faked this and told me I only had "one more" complaint left—a warning. I felt like they were accusing me of something I didn't do. I called them after work since I'm a teacher. I asked to speak to a manager that the way they wrote me back was inappropriate and let her know that I did not appreciate being treated like I am lying. She apologized but secretly, they decided to forbid me to shop there! How I found out was that a few months later, I tried placing an order. I would get the confirmation email and then an automatic email saying my order was cancelled. I let it go and a few more months later tried again. That's when I decided to inquire and they sent me that email. This is insanity!
I should have stuck to my guns and stopped shopping after they discriminated against me ans treated me like a criminal.
If you have a legit concern or receive bad merch, they expect you to not complain or else they will ban you from shopping with them. Classy, Moscloth, so classy.

It's a scam. The clothes arrive smelly, damaged, wrapped in cheap plastic and in none of the packaging you're used to from ModCloth. Worst of all, the clothes are shipped from the ModCloth Returns Department. They are deliberately misleading their loyal members by selling them previously worn/used clothing under the falsely-advertised trope of being an exclusive deal for a limited time. Never again.

I ordered a metal belt, which arrived with two giant kinks in it, plus there was no way to even clasp it shut. It was very obviously defective. So I returned it with the shipping label included in the box for returns and made sure to note on there why I was returning. They then refunded only the price of the item and I had to call and fight with them to get the shipping refunded as well. After I wrote a review saying all of that, they emailed me and said that they do not post reviews about items delivered in less than satisfactory condition. That is completely dishonest, and I will never shop there again. Companies should not be able to just choose to not share bad reviews.

Yikes! I should have looked for complaints first. I didn't think I need to, this kind of thing doesn't happen outside of swapmeets. At least swapmeets are conspicuous about returns. And, of course you see what you're buying before you buy it. Not the case here! A one-star review is generous. And apparently, you will get charged for returning items that turn out to be embarrassing to wear, quality and size wise. I bought what looked like cute clothes at regular price and "final sale". An all around cringey and horrid experience. I thought for a moment customer service was somehow joking when I contacted them about my order. How this is an operating, respectable business, I am afraid to know. There is no store credit for all the things I purchased. And, this was my first purchase ever. The clothes won't fit my slender 12 year old niece. If she was maybe 8, yes. One item would possibly fit if she were 10 again. Not hyperbole. It's like the size charts are intentionally incorrect? Why set up a "final sale" with sizing charts if you're not trying to rip people off? Save yourself from an ambush obstacle course that will trip you up on any of the many issues not normal for respectable retail. This place needs to liquidate to a low price point children's clothing supplier (ages 6 - 10), sell its assets, close up shop, and stop taking people's hard-earned money. Please know I'd rather try my luck at Walmart where at least I know if I can't wear something because of defective sizing or quality, I won't be robbed. Do you own a sewing machine and a pet? If they won't take your defective, unwanted, unwearable items back you can try making a sweater for your small to possibly medium size dog. Or a couple of teacup pooches. A cat? Run the other way and support another business that won't be this bad. Pay $142 for something that you like and can wear. Tell your friends. Spare me the customer service "sadly, no", "sadly, we" responses, ModCloth.