• MobStub

MobStub

Overview

MobStub has a rating of 2.75 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 8th among Daily Deals sites.

  • Service
    126
  • Value
    119
  • Shipping
    130
  • Returns
    81
  • Quality
    113

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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What reviewers want you to know

Positive highlights

  • Awesome customer service and I will definitely be a returning customer!..
  • I have used Mob Stub several times and am happy with what I purched.

Critical highlights

  • BTW There is no phone number to contact so I couldn't contact them that way.
  • I hope this finds as defective merchandise because their return policy says all sales are final, unless defective.
How would you rate MobStub?
Top Positive Review

“Happy with my purchase”

River R.
12/21/22

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Top Critical Review

“MobStub doesn't stand behind their products”

Dawn Y.
11/26/23

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Reviews (735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (231) phone number (24) return policy (27) mob stub (33) credit card (33) post office (16)
Thumbnail of user elizabethd91
2 reviews
0 helpful votes
November 4th, 2016
Verified purchase

Always a pleasure dealing with MobStub. Merchandise is always well made and price is right.
The people who work at this site go out of their way to make sure you are happy with your purchase.

Thumbnail of user jackieh51
1 review
0 helpful votes
January 4th, 2017
Verified purchase

I only recently learned of your site and took advantage of it for Christmas. I ordered a good deal of my Christmas gifts from you and was delighted with the service, quality of items, and prices! I am looking forward to my net order.

Thumbnail of user candyl13
1 review
1 helpful vote
August 11th, 2016
Verified purchase

Ordered several pieces of jewelry. Nice quality to most items except one. Company responded extremely quick to my complaint and offered more than one option for replacement. Follow up was always very quick. I have ordered several times and many items and I highly recommend you shopping with MobStub..

Thumbnail of user kathyr93
1 review
0 helpful votes
July 13th, 2017

Loved the brilliant cut cubic zirconia hoop earrings and speedy service too. Thanks, will buy again.

Thumbnail of user riverr18
1 review
0 helpful votes
December 21st, 2022
Verified purchase

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Tip for consumers:
I was hesitant at first. I've never heard of it. I was also hesitant about the quality of items. I'm very pleased with the quality of my crossbody bag

Products used:
Purse

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammys354
1 review
7 helpful votes
February 9th, 2020

Great place to get great items. Very polite and refund policy or a return item always satisfactory. Leather purses are awesome. My friends and I use them every day. I would definitely recommend mibstub to all if you want great product at great prices. Tyvm.

Thumbnail of user joannet14
1 review
0 helpful votes
February 11th, 2016
Verified purchase

Working with Mobstub has been a wonderful experience! I've placed quite a few items in my orders and receive them timely and as would be expected there have been some glitches, they always answer with the customer in mind and are quick to rectify the situation and always so pleasant! They have a lifelong customer with me! Congratulations on your great people skills and customer satisfaction!

Thumbnail of user joiw
1 review
0 helpful votes
October 21st, 2016
Verified purchase

I discovered MobStub one day while I was on Facebook. I look forward to receiving emails from them. I have bought lots of items from here. I mean hundreds of dollars. I have found that MobStub carries top notch items. I have recommended this web site to many of my friends and also to strangers. I truly can't say enough how I am so glad that one morning I decided to check out an ad.

Thumbnail of user gracet33
1 review
0 helpful votes
October 17th, 2016
Verified purchase

I received the wrong color bed sheets set. I contact customer service to find out how I can return the item that I have on hand and exchange the right color. To my surprise, the customer service representative by the name of Lilly replied via email offering me a store credit and I get to keep the product that I have received by error. I'm very ecstatic by the awesome customer service received. Lilly was very quick in responding to my email correspondences.

Thumbnail of user gloriac227
4 reviews
0 helpful votes
December 19th, 2023

They have good products at reasonable prices. Have bought many items from them and been very satisfied.

Thumbnail of user janetl43
1 review
2 helpful votes
October 2nd, 2016
Verified purchase

I have used Mobstub several times with no problems and always been quite happy with my purchases. Recently an order was sent out, mostly right, but two of the items were the wrong size. Unable to get ahold of the vendor I contacted customer service, relayed my problem and waited. The very next day I was contacted and through a few very pleasant e-mails my new merchandise is now on its way, in the correct sizes. I was very pleased with the response time, no hassle and very nice attitude of the customer service member. I would highly recommend Mobstub!

Thumbnail of user lindan81
1 review
0 helpful votes
December 26th, 2016
Verified purchase

My shopping was a great experience. Hard to please grandkids but managed to find something appropriate for every, oh, and a few things for me too! Set some time away to do your shopping... there are many things to discover. Communication from MobStub very good. Products as shown, very satisfied with purchases and will continue to shop this website.

Thumbnail of user andreac86
1 review
2 helpful votes
February 1st, 2016
Verified purchase

My order did not work when I received it. MoStubs replied immediately to my email and sent out a replacement which did work.
I highly recommend this company and have ordered other items we are very pleased with.
Thank you.
Andrea Caldwell

Thumbnail of user bonnies51
1 review
2 helpful votes
September 24th, 2015
Verified purchase

I ordered an inspirational bracelet and had it shipped to my daughter in another state. She never did receive the bracelet. Maybe it was put in the incorrect mail box or one of her roommates had sticky fingers - who am I to speculate. Bottom line is that mobstub sent a replacement free of charge! First time I ordered from mobstub - definitely NOT the last! Excellent customer service

Thumbnail of user leslieq3
1 review
1 helpful vote
February 4th, 2016
Verified purchase

I purchased 2 Bluetooth shower speakers for Christmas. Unfortunately, both were defective. One lasted 2 days, and the other worked for 1 week. Lilly, from Mob Stub, responded immediately, and shipped 2 new speakers to me, that day! I wasn't even required to return the original speakers. I highly recommend this company! Outstanding customer service! Thank you!

Thumbnail of user deem161
1 review
1 helpful vote
July 21st, 2019

Love it. It fits my phone and everything and still hangs flat I still have one more compartment I haven't used. And it's just the right size. I am ordering more colors

Thumbnail of user janicer21
1 review
0 helpful votes
August 4th, 2016
Verified purchase

I have bought several products and have never been disappointed. I did receive a damaged product and reported to to customer service. They responded within 24 hours and made it right. Very pleased with their professionalism and politeness. I will definitely order from them again!

Thumbnail of user katiel21
1 review
1 helpful vote
June 11th, 2015
Verified purchase

I ordered an 18K Sterling Silver Ring from mobstub and within a day of wearing the item, a couple of the tiny cz stones had fallen out under minimal wearing/stress. I reported the incident to mobstub and sent pictures into the company for review. Upon receiving them, they apologized for the issue and issued me a NEW RING/replacement. I was so thankful!

Thank you, Mobstub Team (mostly Lilly) for assisting me with my issue and replacing my item! You guys are awesome!

Service
Value
Shipping
Returns
Quality
Thumbnail of user camillew9
1 review
2 helpful votes
May 31st, 2016
Verified purchase

I was desperate to grab the deal offered for 1800 thread count Egyptian sheet sets. It came with deep fitted sheet, flat sheet and four pillow cases for $29! I had ordered from this company before, but for some reason it wouldn't accept my account info, and would not let me register as a new customer. I emailed customer service, and within about 10 minutes "Hanna" emailed me back, reset my password, and helped me through the process. She even watched to make sure my order actually went through. I was extremely impressed with the level of customer service I received, and I feel so comfortable with them. Six stars Mob Stub!

Thumbnail of user sarahh208
1 review
2 helpful votes
November 1st, 2016

I have been purchasing sheets and blankets from mobstub for a few years and they are the best. I not only get them at a low price but they are the softest and most comfortable ones I have ever owned. I have bought many sets of sheets as well as their wonderful comforter and have never been disappointed.

Thumbnail of user susanp92
1 review
1 helpful vote
January 27th, 2016
Verified purchase

I ordered 2 bracelets but when the package arrived it contained only one bracelet. I emailed customer service and they couldn't have been nicer. I was very impressed with this company's prompt response to my complaint. In the meantime the second bracelet arrived. I immediately notified the customer service representative. I decided to and did place another order. The jewelry is lovely and the prices quite reasonable. I highly recommend this company..

Thumbnail of user stellab16
1 review
0 helpful votes
January 14th, 2016
Verified purchase

Being a new customer, I wasn't sure how things worked. So when I missed an opportunity to have some percentage more off my 2nd order, I contacted Customer Service. A MobStub representative replied quickly and adjusted my statement.
I will purchase more items and certainly spread the word to friends!

Thumbnail of user susans245
1 review
0 helpful votes
August 9th, 2016
Verified purchase

I contacted customer service thro an email~~~~they answered right away. After many emails with Ilana ~~I was the one at fault. I apologized and she said No Problem! I have never had such good service! They have me for life s a customer!

Thumbnail of user barbl7
2 reviews
2 helpful votes
October 29th, 2015

I very much wanted to leave a review on this site. I have placed 3 orders with them. Everything I ordered is exactly as it was pictured. Great quality. I looked for this site so I could share. You receive an order confirmation, a security email, and a shipping confirmation. This is one of the most efficient sites I've ever used. Most importantly, the merchandise is top quality and for an unbelievable price. I will definitely continue to order from them.

Thumbnail of user lawrencem40
1 review
2 helpful votes
April 19th, 2016
Verified purchase

I ordered two sets of the Air Alert air valve covers, and immediately installed them on my wife's car and my grandson's car. They both welcomed them because they are so easy to see and read. One of the valve covers leaked and I had to remove it. I sent an IM to the company and they immediately sent me a new set. I have had no problem with the others. My wife and Grandson enjoy being able to see the alerts and know that their tires are safe. Thank you MobStub...

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MobstubSupport S.
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