• MobStub

MobStub

Overview

MobStub has a rating of 2.75 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 9th among Daily Deals sites.

  • Service
    126
  • Value
    119
  • Shipping
    130
  • Returns
    81
  • Quality
    113

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Awesome customer service and I will definitely be a returning customer!..
  • I have used Mob Stub several times and am happy with what I purched.

Critical highlights

  • BTW There is no phone number to contact so I couldn't contact them that way.
  • I hope this finds as defective merchandise because their return policy says all sales are final, unless defective.
How would you rate MobStub?
Top Positive Review

“Happy with my purchase”

River R.
12/21/22

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Top Critical Review

“MobStub doesn't stand behind their products”

Dawn Y.
11/26/23

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Reviews (735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (231) phone number (24) return policy (27) mob stub (33) credit card (33) post office (16)
Thumbnail of user younanidawn
1 review
0 helpful votes
November 26th, 2023

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Tip for consumers:
With every rule there is a circumstance behind the rule and why it was made. Sending an item that is/was clearly defective and then saying, "oh, we're so sorry...our usual return order is......................but because of the circumstances we are able to make an exception. It doesn't matter what the cross body cost, it was paid for by my hard-working money. This was an exception to the rule and the gentleman I spoke to was rude and "undbending." Maybe that means it happens alot!

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user marilynk258
2 reviews
4 helpful votes
January 14th, 2022

I paid a small fortune for a BinaxNOW COVID19 Antigen SelfTest at Home kit since they are in such short supply right now. They sent me an EXPIRED product. I contacted them through the form provided on their website and have not heard from them. I just found a phone number for them and unfortunately all the voicemail greeting does is refer you back to the website. Ugh! I GOT TAKEN!

Thumbnail of user suzannec421
1 review
25 helpful votes
July 12th, 2020

I wish I had read all the reviews before ordering from Mob Stub. I saw their add on Facebook. I ordered some face coverings and it took several weeks until I received them. The fabric is horrible, and the fit is even worse. When I went on the site to find a way to contact them I noticed No Returns all sales are final. What a waste of $20.00. Every time I open my Facebook account I get bombarded with their site. So frustrating.

Thumbnail of user ireneg267
1 review
0 helpful votes
November 19th, 2022

Ordered large shoulder bag, but received a small instead. Have been trying to return it ever since. The "No Hassle Return" is absolutely untrue. The bag was supposed to cost $19.00. By the time they added shipping the cost was bumped up to $35.67. Do not, please do not order from this company. Donate the money to charity instead. Because if you order and pay this absolutely SKAM company, you will never see your money again. Lesson well learned about face book purchases, cost $35.67.

Tip for consumers:
Their history.

Products used:
Did not use it at all. It was too smal

Service
Value
Shipping
Returns
Quality
Thumbnail of user susannew64
1 review
3 helpful votes
May 11th, 2022
Verified purchase

The items that I purchased as a "deal" is also sold on Amazon for less as its REGULAR price. Don't be fooled. You should shop around before you use this site. When I realized I was paying more... I tried to cancel. They won't let you. They will let you pay more money in shipping if they deem it returnable.

Thumbnail of user conniee186
1 review
4 helpful votes
December 27th, 2022

On Nov. 12 I made a purchase from you through Modern Tech Sphere and never received it. How do I get my money back? $158.94!

Thumbnail of user marillynb
1 review
14 helpful votes
August 26th, 2020

I ordered a five pack, pictured with various prints. What I received was individually packaged strips of thin polyester fabric, about 11 inches long, with circles cut into it at each end for your ears. I held the fabric up to a lighted lamp and could even see the outline of the lamp through it. When I requested a return mailing label, I was informed that that it was a sale item and no return or credits were allowed. Sarah told me to "have a nice day."

Thumbnail of user neile84
1 review
2 helpful votes
March 16th, 2022

This company sucks made a purchase never received it they tell me to track my item and every day it says it will be here by 7pm I'm now asking for my money back

Thumbnail of user jillv90
1 review
1 helpful vote
January 23rd, 2021

Ordered the 400 Classic hand held game in red for $20 from Mobstub in mid December. It was going to be a gift for my 8 yr old son from his grandma. Because they had covid over Christmas our Christmas get together was postponed until Jan 17. My son opened this game box, played on it for 2 min. Before the screen went white. Instructions said if screen goes white maybe your battery needs to be charged, so we charged it overnight and still have just a white screen. I Messaged mobstub who said there is nothing they can do since it is past 30 days. Note to buyers, I guess you need to make sure the product works before you wrap it up and save for a gift.

Thumbnail of user nf61
1 review
1 helpful vote
September 6th, 2021

A simple order of stamps shipped 15 days ago never arrived. Learned my lesson the hard way. If the deal is too good to be true there's a reason why. Would give zero stars if that was an option.

Service
Shipping
Thumbnail of user melodies23
1 review
13 helpful votes
September 20th, 2020

I recently ordered a six pack of masks from this company. The picture showed a girl in a black glitter mask so I assumed when I ordered I would get six black masks. No info on the site has two colors and No info on the site has two colors and black is the only color my granddaughter can wear to work. So now I'm stuck with six beige glitter masks. It was an Instagram ad and very misleading. Very disappointed

Value
Shipping
Returns
Thumbnail of user lindam1950
1 review
6 helpful votes
August 3rd, 2020

I ordered masks which were suppose to be unisex. They are way too small to even fit a petite woman. I have complied with their return procedure, but they ignore all correspondence to their support e mail. All the reviews on the company website are great, but after reading these I would have never ordered from them!
They state 'easy return procedure" Do not order as even if you get an inferior product you cannot get your money back!

Thumbnail of user patricks556
1 review
9 helpful votes
March 20th, 2020

Purchased LED-lit wall switch plates for my house and never received them. Only received the outlet covers. They are unresponsive to inquiries, and Facebook is not helping to resolve this issue either (ordered these via an advertisement on FB). Beware of this company.

Service
Thumbnail of user katrinaz10
1 review
16 helpful votes
May 17th, 2020

I ordered a Slim Retro Gaming Device with 500 Games Built In recently and it was delivered on May 8,2020. The device didn't work. It kept making a static noise and the screen remained blue and blank when the device was powered on. It did nothing else no matter how long I waited. Emailed their support team with a photo that I also attached to this review, and was originally ignored. Emailed again and the only response I received back was that they showed the item was delivered. Emailed again and said I wasn't having trouble with delivery, but with the device. Repeatedly stated the device didn't work and that I wanted to exchange it for one that did and I am not getting any response. Do not spend your money here.

Tip for consumers:
This product shipped from the following address:
Mobstub
64 W Scott Avenue
Rahway, NJ 07065

Products used:
Slim Retro Gaming Device with 500 Games Built In

Service
Value
Shipping
Returns
Quality
Thumbnail of user anital225
1 review
1 helpful vote
July 6th, 2021

Since June 5 I have been waiting for delivery of postage stamps that I purchased. Every week I contact them because my tracking number does not exist. I've asked them to refund my money and they sent me a document telling me I needed to complete it confirming that I am telling the truth that I have not received my shipment. That is like calling me a liar. I have better things to do than to contact them every day regarding a $52 order. I've contacted PayPal since my order was purchased through PayPal And they are going to follow up. My recommendation is do not use this company. I do believe they are fraud and if I knew that they were coming from out of the country I would not have ordered them. Please beware of this company.

Thumbnail of user judiw41
1 review
0 helpful votes
August 18th, 2021

I was so disappointed to receive a pair of earrings that were supposed to measure 8 ct total. They arrived and I was lucky if it was 1 ct. Total. I returned them 2 months ago and finally received a letter saying that if I wanted my money refunded, I would have to pay an 18% restocking fee. I wrote back and said I do not agree with this as they misrepresented their product. Today, they sent a letter, repeating their policy and are charging me the restocking fee. I will never buy another product from them no matter how good the deal looks. Unfortunately, I never took a photo before I returned them as I did not anticipate such a hassle.

Service
Value
Shipping
Returns
Quality
Thumbnail of user normar128
2 reviews
1 helpful vote
July 25th, 2021

$#*! me! Did it again! Did not do my home work and checked true reviews again... ordered the 2 pack of cotton chino shorts about 10-12 days ago and it took about a week when I got my order confirmation and tracking number. Been checking my order and till this day it says "order has Been prepped and waiting for ups to pick up'! W, t, f,! I dont know when is the delivery date is nor do i even know if ups has picked it up as of yet? Most likely ‘I'm positive that one day i in the future i will get it and tracking will still say the same thing! I been through this before its just bad business... the worst part is that I contact them and haven had a response! They just take you money and thats it! You pay to be in the dark ill never place another order with this sad company or recommend it to anyone els!

Tip for consumers:
Buyers beware! You pay to be in the dark! You dont get any updates since day one , this place is the worst ..they need to get a better c.e.o to take care of the business..very poor management!

Products used:
2 pack of cotton chino shorts ! Trashed them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrap715
1 review
0 helpful votes
January 8th, 2022

I ordered a 3 pack of men's sweats on a deal of the day.
They charged me $31.95
The packing slip says $15.50

Products used:
Sweatpants

Service
Value
Shipping
Quality
Thumbnail of user brettc123
1 review
17 helpful votes
July 11th, 2020

Wish I could rate 0 stars. I ordered an item over 30 days ago which said it would ship in 3-7 business days. The shipping label was created, and I checked every couple days to see if it had shipped yet. Day 8 comes around, hasn't shipped yet. No biggie, I'm not in a huge rush. Day 10 without shipping, I put in a customer request to make sure it didn't somehow get lost. Day 14, still no response (even though customer service says they'll get back to you within the next business day) so I entered another one. Day 17, entered another one. They finally got back to me on day 18 about my first message and said my package was "lost in transit" as if I couldn't see the tracking info that said they never dropped it off at the post office. The person who emailed me back said they put in another order for me, which I confirmed on the website. Three days ago I put in another request (surprise, they haven't replied) because they said again that it would ship in 3-7 business days and 16 days later (since the new package was entered with no shipping info), still no package. This time I just asked for my money back. Today is day 34 without my order and I finally just ordered a more expensive version on amazon. Save your money, buy somewhere else.

Thumbnail of user mariam105
17 reviews
41 helpful votes
August 23rd, 2021

Ordered twice. Returned twice. First was an over the shoulder purse with no place for credit cards. Didn't even think those existed. Second was a car vac that only worked WHEN THE CAR IS RUNNING. Only reason I ordered a second time was to use a store credit because I can't get a refund even though one of the many service people said I would

Thumbnail of user richardo762
1 review
1 helpful vote
September 27th, 2020

Ordered bluetooth Ear Buds, they never charged over 18%. It took me quite a while of trying different things (charging port, chargers, time of charging etc.) By the time I figured out it was the product and not me, the 30 day warranty had expired. They just told me 'Sorry'. My fault for not contacting the sooner, their fault for selling sub-par crap products.

Thumbnail of user jeannettej30
1 review
9 helpful votes
November 25th, 2020

I will never ever purchase from this company again. Package went missing, only offer was to send another with the same failed shipper and shipping number. I am disputing the charge with paypal because their customer service answers are all canned responses, the phone number is a voice message only, no live service person.

Thumbnail of user laurettas7
1 review
0 helpful votes
August 29th, 2021

Been trying to reach customer service and gave them the numbers to cancel transaction ID: 51D*******SO8643OP, Invoice ID: ************** this all the information I have. Lauretta Sievers so please cancel this order I have another one on order August 27,2021 shipping address 2 Horizon Ridge Ct., Saint Charles, MO ******* Please cancel this one

Thumbnail of user janett236
1 review
4 helpful votes
April 18th, 2020

I contacted customer service by email 3 times with concerns about my purchase and no response. I could not use the product so it's a 100% loss for me. I would never buy anything else from them.

Thumbnail of user karenk365
1 review
15 helpful votes
January 3rd, 2019

Do not buy from mobstub. I rec'd a purse for Christmas that was defective, they refuse to accept the return because it's passed 15 days of purchase. Most reliable companies have a better return policy at Christmas

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MobstubSupport S.
Typically does not respond to reviews

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