• MoaiHobby

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Overview

MoaiHobby has a rating of 2.33 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. MoaiHobby ranks 1st among Guns Other sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
How would you rate MoaiHobby?
Top Positive Review

“Excellent customer service and shipping time!”

Millionaire D.
2/5/16

I found Moaihobby on eBay and bought stuff, shipping was really fast! Then I go to website to find even more items which can't be found somewhere else. I went to contact them over email and have really fast reponse! This has to be one of the best airsoft store out there! My package was sent as EMS from HK to EUROPE. Took 6 days (including custom clearance 2 day) So total of 4 days shipping to arrive to EUROPE, that is insane fast! I recommend you take a look at their website or head over to eBay and Facebook!

Top Critical Review

“Terrible customer service”

Gerben M.
9/26/16

They shipped me an incomplete order, thus splitting up my order in 2 shipments. I had to pay double the duty fees for that reason, but moaihobby was unwilling to supply me with any form of compensation to make up for their mistake, nor were they willing to refund me the second package if i refused to accept it. They also came up with some nonsense excuse as to why they didn't include the missing item in the first shipment. My worst webshop experience ever! And that's coming from someone who makes online purchases on a daily basis.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user millionaired
11 reviews
22 helpful votes
February 5th, 2016

I found Moaihobby on eBay and bought stuff, shipping was really fast! Then I go to website to find even more items which can't be found somewhere else. I went to contact them over email and have really fast reponse! This has to be one of the best airsoft store out there!

My package was sent as EMS from HK to EUROPE. Took 6 days (including custom clearance 2 day)

So total of 4 days shipping to arrive to EUROPE, that is insane fast! I recommend you take a look at their website or head over to eBay and Facebook!

Thumbnail of user gerbenm
0 reviews
0 helpful votes
September 26th, 2016

They shipped me an incomplete order, thus splitting up my order in 2 shipments.
I had to pay double the duty fees for that reason, but moaihobby was unwilling to supply me with any form of compensation to make up for their mistake, nor were they willing to refund me the second package if i refused to accept it. They also came up with some nonsense excuse as to why they didn't include the missing item in the first shipment.

My worst webshop experience ever! And that's coming from someone who makes online purchases on a daily basis.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andyn23
0 reviews
0 helpful votes
March 31st, 2017

Ordered made 4 weeks ago, still no news whereas I tried to call and mailed!
Asked for a Paypal refund, didn't answer either...
Look at the comments on their FB pages, you'll understand.

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