MLSsupports subcontracted my MLS listing. The subcontractor's typographical errors resulted in my square footage for the house being understated by 28 percent. My lot was understated by 900 sq. Ft. Further, they substituted a single, older, unrevealing photo, harvested from a third-party site, for the six current and better photos that I had uploaded to their site.
MLSsupport was asleep at the wheel. Repeatedly, I sent them an email, clearly describing a problem (of their or their subcontractor's creation), and what I had already done in an attempt to resolve it. Invariably, they would quickly respond with a canned answer, telling me to do exactly what I had just told them I had already done to no avail, or addressing something different and unrelated, having nothing to do with the issue at hand. It was evident that they were not even reading at my email, and responding with what amounted to a search-result from keywords. They literally used the reply button on one of my emails to request the exact thing that was in the email to which they were replying. I finally asked if I was conversing with a human or an algorithm.
Lastly, MLS got snippy, and sent me a "... You think you're so smart... I've been doing this since 2003..." childish and unprofessional email in which they revealed that they are conducting this business via a smart phone instead of a computer. Though it suddenly made sense why they weren't able to open my. Jpg attachments (or even figure out that they were attached), it was disappointing to see that amateur-hour just wasn't going to improve.
Like most other investors, Ive encountered the stereotypical painter who wants to run his business with a cell phone from a barstool at the local tavern -- it is completely hit-or-miss, reliability is a foreign concept, and his priorities are askew. That is the same thing I got from MLSsupport.com -- at the beginning they were johnny-on-the-spot, answering quickly and saying all the right things, but after the money changed hands everything was different.
I didn't expect anything from MLSsupport.com except for my MLS listing to be posted as promised (accurately, within 24 hours, with the 6 photos I supplied). They were 0 for 3, and then got nasty when I kept trying to resolve just the biggest item (i. E. getting photos posted) after having given up on the little stuff.
I eventually got the photos posted by dealing directly with the subcontractor, but the damage was done -- you only get to be a "new listing" for a short period of time, so lots of opportunity for exposure was lost, and potential buyers were discouraged by factually incorrect assertions of square footage, etc.
I recommend against MLSsupport.com.