• Mistcooling.com

Mistcooling.com

Overview

Mistcooling.com has a rating of 4.7 stars from 4,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mistcooling.com most frequently mention customer service, high pressure, and online chat. Mistcooling.com ranks 5th among Patio sites.

Positive reviews (last 12 months): 100%
Positive
6
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • Bashel was fabulous with great knowledge, recommendations and customer service.

Critical highlights

No critical highlights yet

How would you rate Mistcooling.com?
Top Positive Review

“Awesome products and company”

Ryan D.
6/4/23

I have installed two 1500 PSI systems and continue to add features. The products are excellent, the website is great to order from and the shipping is fast. Tried the new.004 nozzles and these are amazing especially at dusk when a area can get a little damp with.006 nozzles.

Top Critical Review

“WORST COMPANY EVER”

KEVIN B.
4/9/21

WORST COMPANY EVER. They do stand behind their products. One of their products malfunctioned and broke and a stream of high pressure water flooded my condo and the next door condo and caused THOUSANDS OF DOLLARS WORTH OF DAMAGE. They said they were not responsible. Also they had the nerve to charge me $20 for an 8' piece of 1/4 tubing after I asked for it free. LOUSY CUSTOMER SERVICE! Buyer beware of this company

Reviews (4,642)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user blairg54
1 review
0 helpful votes
July 18th, 2022
Verified purchase

This is my second system from mistcooling. I bought the 1 gpm oil system and I could not be happier. First system was too small for my deck and will be moved to a gazebo. It is so much nicer to walk outside at 100 degrees and the deck is 75 to 80. Big hit with the family. It increased my living space in the summer months to include our deck and we spend a ton more time out there. Buy mistcooling and your getting the best product and support available!

Service
Value
Shipping
Quality
Thumbnail of user davef653
0 reviews
0 helpful votes
June 26th, 2022
Verified purchase

We were able to cool our pool 12° in two nights. We ran the pool like normal during the day then ran the pool with these at night. I was amazed. 94° to 82°. My wife said it was to cold and got out. Lol. It's been 100°-102° air temp all week. I run two at a time and have the third as a back up.

Thumbnail of user robertc7115
1 review
0 helpful votes
June 18th, 2023
Verified purchase

Call technoanical support for assistance and the staffer was of great help.

Thumbnail of user ryand926
1 review
0 helpful votes
June 4th, 2023
Verified purchase

I have installed two 1500 PSI systems and continue to add features. The products are excellent, the website is great to order from and the shipping is fast. Tried the new.004 nozzles and these are amazing especially at dusk when a area can get a little damp with.006 nozzles.

Thumbnail of user davidw6725
1 review
0 helpful votes
July 8th, 2023
Verified purchase

Working with Jason in the sales department made the experience even better. His knowledge of the products that he's selling, and his willingness to help me.

Service
Value
Shipping
Quality
Thumbnail of user mikep2057
1 review
0 helpful votes
July 3rd, 2023
Verified purchase

Ordered a replacement filter. Fast delivery and the part worked perfectly.

Thumbnail of user eval248
1 review
0 helpful votes
June 26th, 2023
Verified purchase

Always had a great experience with ordering online and quick shipping of product.

Thumbnail of user kevinb1859
1 review
0 helpful votes
April 9th, 2021

WORST COMPANY EVER. They do stand behind their products. One of their products malfunctioned and broke and a stream of high pressure water flooded my condo and the next door condo and caused THOUSANDS OF DOLLARS WORTH OF DAMAGE. They said they were not responsible. Also they had the nerve to charge me $20 for an 8' piece of 1/4 tubing after I asked for it free. LOUSY CUSTOMER SERVICE! Buyer beware of this company

Service
Value
Quality
Thumbnail of user jerryf668
1 review
0 helpful votes
June 6th, 2023
Verified purchase

Great service and fast shipping the product was as described

Thumbnail of user geraldr113
Gerald R.
1 review
0 helpful votes
June 22nd, 2020
Verified purchase

I purchased the mid-pressure misting system on Amazon and realized that the 6-ft 3/8 tube isn't long enough. So I'm getting more parts since I don't see them directly on Amazon. Shopping was easy on website but hoping shipping is fast due to living in Dallas area and I am installing this for a party on Saturday (6/27). Wish you had the option to purchase parts on Amazon for fast free delivery.

Thumbnail of user seelso
1 review
0 helpful votes
September 8th, 2021

Terrifically easy to deal with, fast & friendly! Always have a great selection to choose from. Returns made easy too!

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamg212
William G.
10 reviews
8 helpful votes
April 17th, 2020
Verified purchase

Problem with listing. One shows 10 piece package (20 parts) for $30 and another shows 30 piece package (40 parts) for $70 but when I ordered 2 10 piece packages it came up about $48 each and whe I went back had extreme difficulty removing the first and adding the second package with total cost slightly less than the boggeled original attempt.

Thumbnail of user christopherm204
Christopher M.
1 review
0 helpful votes
August 4th, 2020
Verified purchase

The lady on the phone, was extremely helpful! I needed these eight high pressure 90° elbow' s added to an overnight shipment. And she was able to make it happen! Great job

Thumbnail of user ryany14
Ryan Y.
5 reviews
1 helpful vote
April 27th, 2020
Verified purchase

Good experience. called in and got information I needed within a few minutes and then placed order.

Thumbnail of user rickp220
1 review
0 helpful votes
June 14th, 2020

I never send out negative reviews, but my system was very expensive.
1) I wanted to extend my tubing and I found out that you have to buy the tubing from them. You can't go to Home Depot or anywhere for this tubing.
2). Two weeks in and 4 out of 10 nozzles stopped working.
The ones that work are great and I would suggest buying a high power mister, just not the one that they make.

Thumbnail of user johnk2044
john k.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

having a 2 year old pump that was used maybe 15 times, I am only here because the system does not work without it well

Thumbnail of user craigr215
Craig R.
1 review
0 helpful votes
August 26th, 2020
Verified purchase

Great customer service. Steve and Nancy in sales are excellent, as is everyone I've dealt with there.

Thumbnail of user davida440
David A.
41 reviews
1 helpful vote
March 23rd, 2018
Verified purchase

When I received my misters, there were a number of them that did not work. I followed the recommended process and still had some issues with about 1/3 of the misters. I contacted support and they sent me replacement misters right away.

Thumbnail of user samn60
sam n.
1 review
0 helpful votes
June 26th, 2016
Verified purchase

I can't recommend your site or say that I will buy from you again UNTIL after I see how you actually perform. This is my first order.

Thumbnail of user ricke121
Rick E.
1 review
0 helpful votes
June 12th, 2020
Verified purchase

First I get an answering machine, then I'm told to leave a message. Some people work. Second when I called back, yes I was given the part numbers and told to order myself. This way you can get the discount, then I can't apply the discount. Very bad way to do business.

Thumbnail of user ricks884
Rick S.
1 review
0 helpful votes
August 6th, 2020
Verified purchase

Nancy Cruz is a rockstar in my book! Great product knowledge as well as solid with spec's and installation knowledge. Made my decision to use your company very easy!

Thumbnail of user chrisb1539
chris b.
1 review
0 helpful votes
May 18th, 2020
Verified purchase

I called and was told exactly what I need for my application (i took measurements) in about 15 minutes. if you pay attention to the part numbers on the site rather than description, it's an easy process.

Thumbnail of user janb347
Jan B.
1 review
0 helpful votes
May 28th, 2020
Verified purchase

I just installed mid-pressure mist system on my back deck and it's a great change. Materials look high quality and the pump is made in USA. I will buy from you again next time.

Thumbnail of user seand256
Sean D.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

So far so good. Your product search engine could use some improvement; searching for something as straightforward as "misting tee" gave me all kinds of stuff. I had to ask Steve for help.

Thumbnail of user rickc225
Rick C.
1 review
0 helpful votes
June 27th, 2019
Verified purchase

Easy to find what I needed, prices good. Would like to see water usage per nozzle as a function of line pressure.

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