• Mirraw

Mirraw

Overview

Mirraw has a rating of 3.34 stars from 2,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mirraw most frequently mention good quality, beautiful dress, and little bit. Mirraw ranks 2nd among Indian Clothing sites.

  • Service
    163
  • Value
    131
  • Shipping
    132
  • Quality
    276

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 35.7%
Positive
15
Neutral
0
Negative
27

Instant Feedback

39,172 reviews

120
See all photos

What reviewers want you to know

Positive highlights

  • Absolutely great quality and customer service has been excellent thank you
  • I was so delighted to receive the product on time, Quality Product worth Price

Critical highlights

  • Don't trust the delivery date which shows on checkout because they use a slowest shipping company.
  • Worst Raised to the power of infinity - customer care experience.
How would you rate Mirraw?
Top Positive Review

“Innovative”

Garik L.
4/13/24

I bought a shirt for my sister to wear to graduation. We measure it and choose the size according to the size chart. I usually don't like to order clothes online because I prefer to try them on before buying, but they fit her perfectly and were of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. Would definitely buy here again!

Top Critical Review

“Order sent to wrong country Mirraw won't address”

michele b.
2/26/24

I ordered my dress 2 months ago. After checking the tracking info I found out Mirraw was attempting to deliver my dress to my address in another country...good luck with that. I ask them to rectify the situation and they suggested I pay for their mistake. I declined and asked for a refund. No response. Beware of the company. Very polite in correspondence, however they will do nothing.

Reviews (2,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (452) delivery date (134) customer care (74) quality product (146) time delivery (79) credit card (88) customer support (37)
Thumbnail of user carlaf143
1 review
0 helpful votes
August 11th, 2021
Verified purchase
• Updated review

Mirraw team are great if you have any questions! They respond quick and update aswell. In regards to the Saree I think there should maybe be a section to tick in regards to height maybe. I forgot to mention I am a tall lady and wanted the draping fabric longer but it is no biggie, means I can indeed dance at the party! The fabric doesn't look like the picture but I am still happy with purchase and they do state this.

Amazing. They are super accommodating and responded quickly.

Reason I chose this business:

Recommended by friend who uses.

Reason I chose this product:

Have friend’s wedding to attend and first time wearing, I can’t wait!

Service
Quality
Good
July 25th, 2021
Verified site experience
• Previous review

Good. I'd of liked to have someone to chat to but understand it's the weekend. So I am hoping I can indeed chat with someone after.

Reason I chose this business:

Recommended by friend who uses and the cost and deals.

Reason I chose this product:

Have friend’s wedding to attend in August.

Thumbnail of user tazeemi
1 review
0 helpful votes
June 21st, 2022
Verified purchase
• Updated review

The way my suit was made was PERFECT. The fitting was perfect.
I just had an issue with the delay in shipping - something that Mirraw I guess had no control over.
----------------------------------------------------------------------------------------------------------------------------------
Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Reason I chose this business:

It popped up in my internet feed - advertising!

Reason I chose this product:

The product looked good!

Service
Quality
Yes my rating is 1 star -i was supposed to get my order...
July 15th, 2022
Verified site experience
• Previous review

Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Thumbnail of user vasoodhaah
1 review
0 helpful votes
August 13th, 2021
Verified purchase
• Updated review

Had an issue with payments
But was able to resolve it
Price seems with great with the discount

It's only after the arrival of the products I can conclude the overall experience but so far it's good

The product took much longer to arrive.
As for the product I did not like the quality of one of the product, as it was different from the design.
The second one was good.

I like the services in overall how the customer care team answered my queries in timely manner.

Great . They were very helpful and answers all my questions I had.

Reason I chose this business:

It has some good reviews
And the price seems a great deal for me
The free shipping after exceeding a certain is certainly a plus point for me

Reason I chose this product:

The design and price of the product seem great

Service
Quality
Had an issue with paymentsbut was able to resolve...
July 10th, 2021
Verified site experience
• Previous review

Had an issue with payments
But was able to resolve it
Price seems with great with the discount

It's only after the arrival of the products I can conclude the overall experience but so far it's good

Reason I chose this business:

It has some good reviews
And the price seems a great deal for me
The free shipping after exceeding a certain is certainly a plus point for me

Reason I chose this product:

The design and price of the product seem great

Thumbnail of user seemac18
1 review
0 helpful votes
June 17th, 2022
Verified purchase
• Updated review

The orders came in time and the team was very helpful but men's kurta, women's cotton kurta were made of very poor quality materials which I did not expect. The stitched blouse pieces were excellent for the price. Customer service was excellent.

Reason I chose this business:

Items were good value for the money. Also there is a wide variety of items to choose from.

Reason I chose this product:

I chose the products for the value ( buy 1 and get 4 free) and that they appeared nice on the catalogue.

Service
Quality
Great communication from the stitching team
June 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Price and item quality

I am pleased with my shopping experience so far
May 16th, 2022
Verified site experience
• Previous review

I am pleased with my shopping experience so far. Variety of items is very good.

Reason I chose this business:

I liked the "Buy 1 and get 4 free items" and compared to other online stores, Mirraw offers consistently offers a wide variety of choices at a reasonable price.

Reason I chose this product:

This is a good way to stock up for myself and buy some gifts for others.

Thumbnail of user annelineg
1 review
0 helpful votes
March 15th, 2022
Verified purchase

A quick and efficient process. The Web Site is user friendly, however, the material is not what was expected. Also, the border of the saree is very different to what was in the picture giving a very different overall look that I am not happy with.

Reason I chose this business:

The discounts are amazing and the items as well as shipping is affordable.

Reason I chose this product:

I am shopping for a wedding in the family and I loved the look of both the sarees that I purchased.

Service
Quality
Thumbnail of user nerimane
5 reviews
0 helpful votes
April 24th, 2023

I love this brand! The quality is great and their clothes look amazing. I have several dresses from Mirraw that I wear all the time. They have a great selection of colors and styles, which makes it easy to find something you like.

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Thank you for writing to us and giving an opportunity to serve you.

It feels great to hear back from our happy users.

We are glad to know that you are happy with our product and services.

Our best efforts are to provide best in class service to have more delighted customer such as you.

Once again Thank you for choosing mirraw.com

Happy Shopping

Thumbnail of user anuk24
1 review
0 helpful votes
November 29th, 2021
Verified purchase
• Updated review

I have ordered two times from this website. Both time clothes quality and specially stiching came out nice. I have referred some friends too and they have ordered too and they are happy bcoz it's difficult to find cloth variety here that we have on Mirraw with decent price.
I am happy with my orders.

Service
Quality
I ordered two time from here but first time it came...
November 27th, 2021
Verified site experience
• Previous review

I ordered two time from here but first time it came after expected date and this time again showing delay even I requested to send items on time it's urgent.

Thumbnail of user bhanup17
1 review
0 helpful votes
February 22nd, 2022
Verified purchase
• Updated review

Used it for the first time. The staff is very courteous and go out of their to help you. Of course there is a room for improvement especially with the measurement issues with the new customer who is not accustom to giving measurement. Giving instruction/suggestion using Facetime or WhatsAPP video with the use of live model or dummies can be real helpful. Also buy one get three part of advertisement needs to be more clear.

Courteous staff. Representative took her time to explain. Again I already made suggestion for improvement earlier.

Reason I chose this business:

Seems interesting

Reason I chose this product:

Price seems reasonable

Service
Quality
First time good experience
March 15th, 2022
Verified site experience
• Previous review

First time good experience. Hopefully you have good quality and reliable service

Reason I chose this business:

Seems interesting

Reason I chose this product:

Price seems reasonable

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user manjulac
1 review
0 helpful votes
April 29th, 2022
Verified purchase
• Updated review

As a first time order the experience was pleasant. I would definitely order again Thank you

Quality
It was easy to order & handy with the receipt sent...
April 10th, 2022
Verified site experience
• Previous review

It was easy to order & handy with the receipt sent a few seconds later as record.

Reason I chose this business:

A wider selection of items to choose from & reasonable pricing.

Reason I chose this product:

I liked the design & the price was reasonable.

Thumbnail of user martyr65
10 reviews
0 helpful votes
October 26th, 2020

Everything is fine. Price corresponds to quality.
And this is actually a great rarity these days. I wish you success and prosperity!

Thumbnail of user imrula
12 reviews
3 helpful votes
October 26th, 2020

I received my order a little later than I expected.
But overall, everything else is just super. Thank you!

Thumbnail of user janessac7
1 review
4 helpful votes
June 24th, 2023
• Updated review

Recieved all the balance items after my hubby followed with a call. It was within a week we recieved the items. The items are as per pic. I am pleased. The CS team has to improve their quality of service.

Service
Value
Shipping
Returns
Quality
Not reliable at all
June 16th, 2023
• Previous review

Extremely unprofessional. Have been left hanging for some time. The Customer service team not at all efficient. I ordered 6 items. I had only recieved 2 items and i sent them all the pictures. Have been writing in to them multiple times and no response. I need the items for a family event. I am very pissed off. It's either i get someone to give me an update or do a refund for the balance items. I am extremely pissed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sudhad8
1 review
0 helpful votes
July 2nd, 2022
Verified purchase
• Updated review

Very unique collection and enjoyed shopping. I opted for customized stitching and it fits perfectly. I love to shop again in your website. Thank you and keep rocking..

Reason I chose this business:

Price was reasonable

Quality
Very unique collection and enjoyed shopping
June 20th, 2022
Verified site experience
• Previous review
Great fabulous!
June 20th, 2022
Verified site experience
• Previous review
Reason I chose this product:

Collections and prices were reasonable from others site

Thumbnail of user matthewj498
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

Today I received my stitched dress, way before the scheduled time. There are few adjustments that I would make to the fitting, but otherwise my experience has been amazing. The customer service people at Mirraw are so friendly and proactive. They were willing to listen to the customer voice and also made suggestions. Great service. I would definitely recommend you to my friends and family

Reason I chose this business:

I live in the US and your website had good selection of lehengas fitting my budget and that delivers to the US, plus its genuine online store.

Reason I chose this product:

Getting Married soon.

Quality
Thumbnail of user raquelv35
1 review
0 helpful votes
July 27th, 2021
Verified purchase
• Updated review

My experience was mixed with me having to connect with customer care twice but it wasn't Mirraw's fault. I received the salwar kameez and am very happy with it. I am sure I would like to visit the site to check out on a few more items.

The response from customer service was very quick both on telephone and via email and the issue I had was sorted out very promptly.

Reason I chose this business:

Good collection and a wide range

Service
Quality
Wonderful experience
July 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good collection

Thumbnail of user floriannen1
18 reviews
1 helpful vote
April 18th, 2023

I've been using Mirraw for a few months now, and the outfits are great. Both the product and the service are of superior quality. They even provide free delivery anywhere in the world!

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Thanks for the rating If you have any feedback or suggestions, please write to us at mcare@mirraw.com. We would love to hear from you!

Thumbnail of user sadin2
1 review
0 helpful votes
June 17th, 2022
Verified purchase
• Updated review

La livraison prend beaucoup plus de temps que prévue environ 12 jours par rapport à ce qui a été annoncé).
Les bijoux sont de bonne qualité. Merci

Je nai pas eu de réponse ...

Service
Quality
La livraison prend beaucoup plus de temps que prévue
July 7th, 2022
Verified site experience
• Previous review

La livraison prend beaucoup plus de temps que prévue. De plus aucune information de la part du service de livraison et impossible de contacter le service client par mail!

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user reshmak15
1 review
0 helpful votes
September 16th, 2021
Verified purchase
• Updated review

Quick and easy, overall shopping experience was good but not happy with the quality of the product

helpful

Reason I chose this business:

Quick and easy, I like the collection but i did not like the custom stitching, it is not the same measurements what i have given

Service
Quality
Quick and easy
September 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Quick and easy

Thumbnail of user ishnruski
8 reviews
14 helpful votes
October 21st, 2020

I am really pleased with the fact that I turned to you, because it was here that I saw what a real service is and was able to order things - stylish and high-quality, which can be interestingly combined with each other. I am satisfied.

Thumbnail of user shadnap1
1 review
0 helpful votes
August 3rd, 2022
Verified purchase

I used Mirraw for the first time, Initially a bit of hiccup as worried about quality etc
I kept in touch with Mirraw online
Sometimes no reply but possible due to time difference!
Imram sorted some stuff out for me
I needed the outfit for 1st of august and it arrived same day in the morning. Was a bit tight but ok
Good tracking service, nice dpd driver
Quality is good can't fault it
Green silk Blouse is awesome. Combination is vey nice
Sadly I gave the wrong sleeve size which ended up being bigger, but no issue, I can easily make it smaller
A little disappointed with back design, not same as model, they made the cutting round and I hate round cutting
But again no harm done, just human error
Boys need to be careful next time and I'm sure Sweta will have a quiet word
Overall very neat and tidy stitching
Good quality lining
Looks expertly done
Excellent quality material
I'm very please with it.
4 stars for cheap tassel and mistake in blouse cutting
But still got lots of good compliments
Keep up good work india and the team
I'm hoping next outfit will be 5 stars and I will keep ordering!

Tip for consumers:
Try it you will love it

Products used:
Lahenga

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Greetings from Mirraw,

We are sorry to hear you had an unpleasant experience with your purchase.

To assist you, we would request you to kindly please help us with order number and suitable time to call you, so we can get it resolve your query at earliest.

Appreciate your time and patience.

Regards,
Team Mirraw.

Thumbnail of user josephe803
1 review
0 helpful votes
May 26th, 2022
Verified purchase
• Updated review

I love the unique items here. I could only find them on this site

Reason I chose this business:

I could Track orders and prices weren't too high

Reason I chose this product:

As gifts for different folks

Quality
I love thr unique items here
May 20th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Track order

Way too soon to rate
June 18th, 2022
Verified site experience
• Previous review

Way too soon to rate. I haven't received the item yet

Reason I chose this business:

Check on my order

Thumbnail of user binitak5
11 reviews
1 helpful vote
September 9th, 2021

Quality of Fabric used is excellent. Its service and packaging was perfect. Standard collections of sarees and dresses.

Thumbnail of user rapinders1
1 review
0 helpful votes
August 6th, 2021
Verified purchase
• Updated review

Very good and good instructions easy to follow. Prompt reply to email chase ups and enquiries.

Quick reply to WhatsApp and email messages

Reason I chose this business:

Found item we like

Reason I chose this product:

Up coming wedding

Service
Quality
Very good and good instructions easy to follow
July 28th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Found item we like

Reason I chose this product:

Up coming wedding

Thumbnail of user azlyns
1 review
0 helpful votes
April 26th, 2020
Verified purchase
• Updated review

Ok

Reason I chose this business:

I love the design of kaftans

Reason I chose this product:

For my hari raya suit

Value
Shipping
Quality
Ok
June 12th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I love the design of kaftans

Reason I chose this product:

For my hari raya suit

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user abimbolak1
1 review
0 helpful votes
March 1st, 2022
Verified purchase

It's very ok but my order not complete the hijab that supposed to be free is not in the order

Reason I chose this product:

Very nice with reasonable price and affordable

Quality

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From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores

Company Representative

Thumbnail of user vishwajeetc
Mirraw S.
Typically responds within 5 days

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