• Mirraw

Mirraw

Overview

Mirraw has a rating of 3.34 stars from 2,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mirraw most frequently mention good quality, beautiful dress, and little bit. Mirraw ranks 2nd among Indian Clothing sites.

  • Service
    163
  • Value
    131
  • Shipping
    132
  • Quality
    276

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 35.7%
Positive
15
Neutral
0
Negative
27

Instant Feedback

39,172 reviews

120
See all photos

What reviewers want you to know

Positive highlights

  • Absolutely great quality and customer service has been excellent thank you
  • I was so delighted to receive the product on time, Quality Product worth Price

Critical highlights

  • Don't trust the delivery date which shows on checkout because they use a slowest shipping company.
  • Worst Raised to the power of infinity - customer care experience.
How would you rate Mirraw?
Top Positive Review

“Innovative”

Garik L.
4/13/24

I bought a shirt for my sister to wear to graduation. We measure it and choose the size according to the size chart. I usually don't like to order clothes online because I prefer to try them on before buying, but they fit her perfectly and were of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. Would definitely buy here again!

Top Critical Review

“Order sent to wrong country Mirraw won't address”

michele b.
2/26/24

I ordered my dress 2 months ago. After checking the tracking info I found out Mirraw was attempting to deliver my dress to my address in another country...good luck with that. I ask them to rectify the situation and they suggested I pay for their mistake. I declined and asked for a refund. No response. Beware of the company. Very polite in correspondence, however they will do nothing.

Reviews (2,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (452) delivery date (134) customer care (74) quality product (146) time delivery (79) credit card (88) customer support (37)
Thumbnail of user parvathiv1
1 review
0 helpful votes
October 25th, 2021
Verified purchase

I liked the collection. This is my first buy. I hope this purchase will go well.

I placed the order online on the company website. The delivery took longer than the expected date.
I received the parcel in good condition.

Upon opening the parcel the jewelry was lovely. Design as shown in the picture.
I gave it 3 stars because the dori thread at the back of the necklace was of very poor quality and came off.

It was a toss up between returning or taking it to the goldsmith and changing the dori. Since I could locate a goldsmith close by I chose the latter option.

Reason I chose this business:

I liked the traditional design

Reason I chose this product:

Ethnic collection

Quality
Thumbnail of user raginim1
1 review
0 helpful votes
November 12th, 2021
Verified purchase
• Updated review

I am unable to use the 11.99 credits in my wallet. I did not receive an order as it was pictured online, but have placed a new order. Will update my experience once we've tried on the outfits.

Reason I chose this business:

Price and selection

Reason I chose this product:

Need for my sister's wedding.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Great products online, will wait for the final product...
October 1st, 2021
Verified site experience
• Previous review

Great products online, will wait for the final product once received

Reason I chose this business:

Good selection for boys and men

Reason I chose this product:

Need for sister wedding

Thumbnail of user manir9
1 review
0 helpful votes
December 17th, 2021
Verified purchase
• Updated review

The total amount is keep changing without any reason.
We try to pay the bill but the total changing from $193 to $164. Not sure which one to accept. Then only 1 item available. Finally got a message to say it was blocked. The released for payment.

Reason I chose this business:

Took more than 24 hour to complete the order

Reason I chose this product:

We have selected the item & queried about how the credit systems work in your store. The response was it could take upto 48 hours. So we went to bed last night
Finally you agree to lift the temp block on this order. I am going ahead with the order I wanted to complete.

Hope no delay with my delivery.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Good service
October 26th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Reasonable price & recommended by a friend

Reason I chose this product:

For a wedding

Thumbnail of user rajp101
1 review
0 helpful votes
July 16th, 2022
Verified purchase
• Updated review

Fine very happy with delivery not so much after sales or returns

Reason I chose this business:

Ordered before

Reason I chose this product:

Liked price and quality

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Fine very happy
June 6th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Ordered before

Thumbnail of user jabint1
1 review
0 helpful votes
March 29th, 2022
Verified purchase
• Updated review

Negative side i would say that on the picture it looked very heavy & i thought it was anarkali dress but real it's not. More like long dress to me.

Positive side I would say it's very comfortable to wear only because it not heavy and it has less zari work on it.

Reason I chose this business:

I was looking for a occasion dresses for my cousin wedding.

Reason I chose this product:

I was looking for baby pink dress and i thought this would be nice to wear for cousin wedding.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Excellent!
February 13th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Party dress

Reason I chose this product:

I was looking for baby pink dress and mirraw site had it.

Thumbnail of user namoods
1 review
0 helpful votes
December 23rd, 2021
Verified purchase
• Updated review

Very bad experience.
I placed order on 31st October. Estimated delivery was on 17th November but i have not get my parcel yet.
I have got parcel today.
Thanks

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Very bad experience
December 23rd, 2021
Verified site experience
• Previous review

Very bad experience.
I placed order on 31st October. Estimated delivery was on 17th November but i have not get my parcel yet.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rishik36
1 review
0 helpful votes
May 28th, 2022
Verified purchase
• Updated review

Overall, Mirraw has a good variety of clothing, reasonable prices, and quicker delivery times than other sites. The main thing that can be improved: please improve the sizing charts for the men's apparel. Each kurta has a different sizing chart, and some of them have charts that don't correspond with the sizes that can be selected. I had to guess my size and hope that I don't have to exchange them.

Edit: 2 out of the 3 kurtas I ordered were the right size, but the 3rd one was extremely large. This is despite the fact that all 3 were ordered with the same size. They must have sent me the wrong size by mistake.

Reason I chose this business:

Found the site through Google search

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Overall, Mirraw has a good variety of clothing, reasonable...
April 16th, 2022
Verified site experience
• Previous review

Overall, Mirraw has a good variety of clothing, reasonable prices, and quicker delivery times than other sites. The main thing that can be improved: please improve the sizing charts for the men's apparel. Each kurta has a different sizing chart, and some of them have charts that don't correspond with the sizes that can be selected. I had to guess my size and hope that I don't have to exchange them.

Reason I chose this business:

Found the site through Google search

Thumbnail of user shekark
1 review
0 helpful votes
September 4th, 2021
Verified purchase
• Updated review

It's nice & value for money. Positive reviews by customers added to my order thoughts.

The issue was settled after 2/3 calls. I never expected this type of annoyment for online orders.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
It's nice & value for money
July 29th, 2021
Verified site experience
• Previous review
Thumbnail of user rahulk411
1 review
0 helpful votes
October 6th, 2021
Verified purchase
• Updated review

Good best experience always purchase all items thanks

Good

Reason I chose this business:

Best quality

Reason I chose this product:

Beautiful products & excellent service

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Site very slow process
October 5th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Best quality

Reason I chose this product:

Beautiful products & excellent service

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jaik26
1 review
0 helpful votes
February 24th, 2022
Verified purchase
• Updated review

Not many options in my size. Thank you. Price was good. Search engine was very bad.

Reason I chose this business:

Fir plus size.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Not many options in my size
January 20th, 2022
Verified site experience
• Previous review

Not many options in my size. Thank you.

Reason I chose this business:

Fir plus size.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nikkie26
1 review
0 helpful votes
February 20th, 2020

I liked the options available, especially with a whole colorful and fun plus-size section. However, my order is over a week past the expected delivery date with no email, or any other communication about that there would be a delay. Even when logging onto the website there is no additional information.

Thumbnail of user krishnap62
1 review
0 helpful votes
October 9th, 2021
Verified purchase

Good range of products got the similar product what i choose

Reason I chose this business:

Seen on social media

Reason I chose this product:

Use on occasions

Service
Quality
Thumbnail of user shanthya
1 review
0 helpful votes
September 20th, 2022

Fes Items I felt cheep, but from my last orders i ordered Banarasi silk M******* very poor product. Talked to customer service and returning is too expensive but no compensating.
Ordered 2 sarees. Un happy.

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Greetings from Mirraw,

We are sorry to hear you had an unpleasant experience with your purchase.

To assist you, we would request you to kindly please help us with order number and suitable time to call you, so we can get it resolve your query at earliest.

Appreciate your time and patience.

Regards,
Team Mirraw.

Thumbnail of user shabnams10
1 review
0 helpful votes
August 25th, 2021
Verified purchase
• Updated review

Gave no option for express delivery
After call to company was told order would be with me for sure by next week when i need it and now ots delayed again which means the wedding i need items for i will have to buy from again!
If some of the order wasnt ready the one that was should have been sent on promised delivery date!

Ok still had no solution

Reason I chose this business:

Thought the itema would arrive before eid as promised on website

Reason I chose this product:

Due to express delivery which didnt take place

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Gave no option for express delivery After call to...
August 17th, 2021
Verified site experience
• Previous review

Gave no option for express delivery
After call to company was told order would be with me for sure by next week when i need it and now ots delayed again which means the wedding i need items for i will have to buy from again!
If some of the order wasnt ready the one that was should have been sent on promised delivery date!

Reason I chose this business:

Thought the itema would arrive before eid as promised on website

Reason I chose this product:

Due to express delivery which didnt take place

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sonalik13
1 review
0 helpful votes
February 3rd, 2022
Verified purchase

This is my first time saree purchase at mirraw online shop

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user jv151
1 review
0 helpful votes
September 13th, 2021
Verified purchase

OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION
OKAY DON'T FORCE THE CUSTOMER TO GIVE THE OPINION

Reason I chose this business:

NOTHING SPECIAL JUST TO HAVE FIRST TIME EXPERIENCE

Reason I chose this product:

JUST LIKE THAT

Quality
Thumbnail of user meerabj
1 review
0 helpful votes
October 25th, 2018

I would give one star for quality compared to the picture posted. Especially the blouse was completely different from that posted on the picture. Please ask for a picture of the original product if ur buying.

Stitching was good. However the zip on the blouse broke as soon as I tried to open it.

The final product looked good but it was not what the picture showed. It's one of those online deals where u see something else and get something else. Would not buy anything else from this website.

Thumbnail of user sandhyat1
1 review
0 helpful votes
December 15th, 2019
Verified purchase
• Updated review

Good

Value
Shipping
Quality
Good
December 4th, 2019
Verified site experience
• Previous review
Thumbnail of user bhavnab
1 review
3 helpful votes
November 15th, 2016

M******* - I ordered 4 pieces, received 21 that were absolutely ridiculous quality and no where near to what was shown on the website so I sent them back. 1 piece I returned at point of delivery and cancelled the 4th one. I have been following up for a refund for 7 weeks now and I haven't received it as yet. Phone calls, emails nothing seems to help. Today they have sent me an email saying the ticket has been closed and that I should rate them. I will rate this company as a THIEF only here to fool and con us.

Thumbnail of user sophiad206
4 reviews
1 helpful vote
May 17th, 2021

Nice selections of clothing. Great collections of Indian fashion wear. I love my indo western fusion outfit which i ordered from Mirraw Online Shopping site. The cloth material is good and very comfortable to wear. Perfectly fitted. Little disappointed with shipping process. Otherwise good experience.

Thumbnail of user varshal
1 review
3 helpful votes
January 15th, 2020
Verified purchase

On the 16th of Jan, I ordered two items, as per order number M*******. The total cost after mirraw wallet credits was applied was $191.79, however PayPal debited $213.10 (transaction details attached) from my credit card. I called on the day and was advised that I will be refunded $21.31 in two weeks.
I have made countless phone calls and sent emails with no refund. Still waiting for an action from Mirraw.
I understand its not a lot of money, its about principles which Mirraw does not seem to respect.

Reason I chose this business:

Past experience

Reason I chose this product:

Like what I see

Thumbnail of user saritab4
2 reviews
4 helpful votes
December 31st, 2018

I am making revision to my review since last time. The suits did not fit me. I was not pleased at all. But since than it did fit someone else. It made one young girl joyful. Thanks!

Thumbnail of user neelama1
1 review
0 helpful votes
December 14th, 2019
Verified purchase
• Updated review
Reason I chose this business:

I ordered jewellery on 8. 11. 2019. After two days my order was cancelled Now I have received one order but refund has not received till todate

Reason I chose this product:

I ordered jewellery on 8. 11. 2019. After two days my order was cancelled Now I have received one order but refund has not received till todate

Service
Value
Shipping
Quality
Very slow
January 8th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I ordered jewellery on 8. 11. 2019. After two days my order was cancelled But I have not received the fund till todate

Reason I chose this product:

I ordered jewellery on 8. 11. 2019. After two days my order was cancelled But I have not received the fund till todate

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user heenak15
1 review
0 helpful votes
November 17th, 2021
Verified purchase

Hi, I received the product, but there ic colour variation in duppata, It should have been pink but the colour is Yellow.
Secondly the jwellery is only in silver colour whereas in picture it looks different colurs. So little bit unhappy. Kids dress was good but back less was not stitched well, it came out while tying.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user ravis206
1 review
0 helpful votes
November 5th, 2022

I ordered three dresses while I was away. On my return I found that all the dresses are too tight for me. I normally wear medium to large, but ordered large size to be on the safe side. The return date is expired as I was away. Please advise if I can return or exchange them.

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Greetings from Mirraw.com

We are sorry to hear you had an unpleasant experience with your purchase.

To assist you, We would request you to kindly please help us with the suitable time to call you, so we can get it resolve your query at earliest.

Appreciate your time and patience.

Regards,
Team Mirraw.

10 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores

Company Representative

Thumbnail of user vishwajeetc
Mirraw S.
Typically responds within 5 days

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