• Mirraw

Mirraw

Overview

Mirraw has a rating of 3.3 stars from 2,426 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mirraw most frequently mention good quality, beautiful dress, and little bit. Mirraw ranks 3rd among Indian Clothing sites.

  • Service
    161
  • Value
    129
  • Shipping
    130
  • Quality
    274

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 31.7%
Positive
13
Neutral
0
Negative
28

Instant Feedback

120
See all photos

What reviewers want you to know

Positive highlights

  • Absolutely great quality and customer service has been excellent thank you
  • I was so delighted to receive the product on time, Quality Product worth Price

Critical highlights

  • Don't trust the delivery date which shows on checkout because they use a slowest shipping company.
  • Worst Raised to the power of infinity - customer care experience.
How would you rate Mirraw?
Top Positive Review

“Everything you want is here!”

Sasha K.
3/24/24

So far, I have purchased several items from light in the box. I like the clothing. With such a variety and good quality material, it's easy to find just the perfect items. The price is very reasonable. Also, I am very pleased with the illuminates. They are dainty yet perfect to put into little groups to shed just the perfect amount of light. I've already decorated with these, and am pleased how it turned out.

Top Critical Review

“Order sent to wrong country Mirraw won't address”

michele b.
2/26/24

I ordered my dress 2 months ago. After checking the tracking info I found out Mirraw was attempting to deliver my dress to my address in another country...good luck with that. I ask them to rectify the situation and they suggested I pay for their mistake. I declined and asked for a refund. No response. Beware of the company. Very polite in correspondence, however they will do nothing.

Reviews (2,426)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (451) delivery date (134) customer care (74) quality product (146) time delivery (79) credit card (88) customer support (37)
Thumbnail of user brownsdm
1 review
0 helpful votes
February 26th, 2024

I ordered my dress 2 months ago. After checking the tracking info I found out Mirraw was attempting to deliver my dress to my address in another country...good luck with that. I ask them to rectify the situation and they suggested I pay for their mistake. I declined and asked for a refund. No response. Beware of the company. Very polite in correspondence, however they will do nothing.

Service
Shipping
Returns
Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Dear customer,We are extremely sorry for the inconvenience caused to you. We are unable to fetch your Order Id through the details present on this conversation request to please share an Order Id starting with the letter "M" followed by 9 digits.Be assured we are here to assist you with your query.Thanks Team Mirraw.

Thumbnail of user archanahsundram
1 review
0 helpful votes
March 18th, 2024

1. Delivered products came way later than promised time
2. Pictures on the website don't match actual products
3. At least one product fails quality check
4. I still have not received my refund for two products
5. Hard to reach customer service
* I had the worse experience and will never recommend anyone to purchase from Mirraw.

Service
Value
Shipping
Returns
Quality
Thumbnail of user westinw1
2 reviews
0 helpful votes
July 18th, 2023

It was very easy to customize and the measuring instructions were clear. Hoping for a perfect fit.Show your loved ones how much you care by treating them to this luxurious gift set.

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Kudos! Thank you so much for sharing your experience with us. We hope to see you again soon

Thumbnail of user carlaf143
1 review
0 helpful votes
August 11th, 2021
Verified purchase
• Updated review

Mirraw team are great if you have any questions! They respond quick and update aswell. In regards to the Saree I think there should maybe be a section to tick in regards to height maybe. I forgot to mention I am a tall lady and wanted the draping fabric longer but it is no biggie, means I can indeed dance at the party! The fabric doesn't look like the picture but I am still happy with purchase and they do state this.

Amazing. They are super accommodating and responded quickly.

Reason I chose this business:

Recommended by friend who uses.

Reason I chose this product:

Have friend’s wedding to attend and first time wearing, I can’t wait!

Service
Quality
Good
July 25th, 2021
Verified site experience
• Previous review

Good. I'd of liked to have someone to chat to but understand it's the weekend. So I am hoping I can indeed chat with someone after.

Reason I chose this business:

Recommended by friend who uses and the cost and deals.

Reason I chose this product:

Have friend’s wedding to attend in August.

Thumbnail of user tellyleanwwgx
5 reviews
0 helpful votes
March 24th, 2024

So far, I have purchased several items from light in the box. I like the clothing. With such a variety and good quality material, it's easy to find just the perfect items. The price is very reasonable. Also, I am very pleased with the illuminates. They are dainty yet perfect to put into little groups to shed just the perfect amount of light. I've already decorated with these, and am pleased how it turned out.

Thumbnail of user vandanamili70
1 review
0 helpful votes
March 24th, 2024

I had a very bad experience with the company. They do lots of misleading picture posts, it is very difficult to talk to anyone when you call. They decline to fix your issue but tell several reasons why they can't do it. DON'T buy from them the material is very bad and the pictures are incorrect.

Service
Value
Shipping
Returns
Quality
Thumbnail of user skyyjimaleeejh
7 reviews
0 helpful votes
March 26th, 2024

I love shopping with you but the delivery is
Sometimes not good thank gob I have good people living around me they dropped my stuff off at the front door not my floor and left it a little boy knocked on my door and said these are your I was so grateful because I spend over 100 dollars everything so you need to tell your delivery people to make sure it gets to the person if I don't get my stuff I won't order anymore so please talk to them thank you

Thumbnail of user monaj77
1 review
0 helpful votes
January 17th, 2024

They will not return my money since it's custom stitched.
Blouse is supposed to be sleeveless they made it with sleeves, neckline measurement is incorrect, color is Gooddy and material is cheap.
Please donot buy from this website. Sent emails, spoke to customer service, what's app messages too

Tip for consumers:
Please before ordering read the fine lines.
If Mirraw makes a mistake still it’s difficult to deal with them

Products used:
No blouse measurements are wrong.
Color is different , material is cheap.
Stitching is incorrect.
Policy says no refund on customized stitching.( in fine lines)
It highlights return in 7 days if not satisfied and guaranteed return,

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Dear customer,We are extremely sorry for the inconvenience caused to you. We are unable to fetch your Order Id through the details present on this conversation request to please share an Order Id starting with the letter "M" followed by 9 digits.Be assured we are here to assist you with your query.Thanks Team Mirraw.

Thumbnail of user ravitad
1 review
0 helpful votes
November 18th, 2019

The bangles are pretty and runs per your size. I'm a 2.10 and they fit nicely. I'm glad I didn't have to exchange any sizes. I rated 4/5 because my order was supposed to be delivered couple days before and I ordered to wear these for a wedding, but it didn't arrive on time but the Mirraw team credited me some money for future purchases which was nice of them. I recommend them based on products.

Thumbnail of user savand
1 review
1 helpful vote
December 8th, 2023

DO NOT BUY FROM MIRRAW. They dont have any international return policy. You have to bear the cost of your return which can be more than what you paid. And also they dont accept the returned package saying that its too late. You have to return within 7 days of return. How can you return an international package within 7 from USA to India?

They dont return to your emails. On the phone they talk nice but they dont have any solid answers. Mirraw International Buying is a scam

Tip for consumers:
DO NOT BUY FROM MIRRAW

Products used:
Kurta, Jackets, Womens Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

I’m sorry to hear about the issues you’ve faced with your recent purchase.We request you to help us with the order id so we can check and help you with the best resolution. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time.if you have any further questions or concerns, please do not hesitate to contact us at escalation@mirraw.com

Thumbnail of user sukhpalb
1 review
0 helpful votes
June 12th, 2020

Worse quality, will never recommend to any body.
Poor customer services, so much hidden prices when you orders from overseas.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user tynad
1 review
0 helpful votes
December 11th, 2022
Verified purchase

First time i have purchased 3items, all were ordered size M and only 1 fitted well, 1 was more like xs size and the last one too loose like XL... after talking to customer service I ordered the smallest kurti 1 more time (this time I ordered size L) the sizing again is off,the difference between size M and L is barely 0.5inch, customer service reluctant to help and solve the problem.
On the other occasion I HV purchased kurti for my mum size XXL to our surprise even I can't fit
Charts and actual items do not match at all! Customer service not responsive... telling you they will come back...and they never do.

Tip for consumers:
do not buy anything from them

Products used:
none

Service
Value
Shipping
Quality
Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Hi, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at mcare@mirraw.com and we promise to get this resolved quickly

Thumbnail of user bhartig
2 reviews
2 helpful votes
March 21st, 2024

They shipped me unstsitched lehanga even though I paid for customization and still have not refunded me after over 20 emails. I returned their useless item right away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gihadfadi8346
4 reviews
0 helpful votes
March 7th, 2024

This website is so easy to scroll through and every design has so many colours! Large variety of designs and colours which makes shopping so much more fun and easy. Definitely was hard to make choices as I wish I could just buy it all! The descriptions and sizing chart were also very helpful and made my decisions easier to make!

They replied very fast and gave me lots of assistance in making my return/ exchange easy! Loved what they had to offer and their understanding in my sizing mistake.

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Thank you so much for your positive feedback! I can't express how much it means to me to receive such kind words. Your feedback has truly made my day, and I'm delighted to know that I was able to meet your expectations.

Thumbnail of user manojt26
1 review
0 helpful votes
April 19th, 2022
Verified purchase
• Updated review

I wanted to make sure about the delivery date, Mirraw responded to my messages.
Thank you

I get a positive response.

Reason I chose this business:

For Indian traditional jewellery.

Reason I chose this product:

For Daughter birthday

Service
Quality
I did get the correct reply
May 19th, 2022
Verified site experience
• Previous review

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tazeemi
1 review
0 helpful votes
June 21st, 2022
Verified purchase
• Updated review

The way my suit was made was PERFECT. The fitting was perfect.
I just had an issue with the delay in shipping - something that Mirraw I guess had no control over.
----------------------------------------------------------------------------------------------------------------------------------
Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Reason I chose this business:

It popped up in my internet feed - advertising!

Reason I chose this product:

The product looked good!

Service
Quality
Yes my rating is 1 star -i was supposed to get my order...
July 15th, 2022
Verified site experience
• Previous review

Yes my rating is 1 star -i was supposed to get my order 2 weeks ago - although they have 'escalated' my issue, i still don't have an estimated delivery date.

Thumbnail of user merlinb40
1 review
0 helpful votes
January 18th, 2024

Don't buy apparels from Mirraw.com. It took one month to deliver the items that too after sending emails. One of the item is defective and I reported on the next day I received the item. Again and again they asked for product photos and after couple of emails, they told I have reported after 2 weeks, so that they can't replace the item. They told, they will give 15% refund. I couldn't understand why I have to loose my money for their mistake. Every day they will send mails regarding and they are saying they will refund the money to Mirraw wallet and I have to agree for 15%. Who wants to buy again from Mirraw. And it is going to be 3 months and still not resolved. I purchased for $132 and defect item is of $32. Can't they refund $30?. I done shopping from Mirraw 1 year back, service was ok. But this time it was terrible. Price is high, quality is very bad.

To mirraw representatives --- I have already contacted you multiple times and replying all your mails for the past 2 months. Totally we exchanged 40+ emails. If you really wants to resolve, you could have been solved this month before. I written this review to save other people.

Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

We are sad to learn that you had an bad experience with us,.We request you to help us with the order id so we can check and help you with the best resolution. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time.if you have any further questions or concerns, please do not hesitate to contact us at escalation@mirraw.com

Thumbnail of user vasoodhaah
1 review
0 helpful votes
August 13th, 2021
Verified purchase
• Updated review

Had an issue with payments
But was able to resolve it
Price seems with great with the discount

It's only after the arrival of the products I can conclude the overall experience but so far it's good

The product took much longer to arrive.
As for the product I did not like the quality of one of the product, as it was different from the design.
The second one was good.

I like the services in overall how the customer care team answered my queries in timely manner.

Great . They were very helpful and answers all my questions I had.

Reason I chose this business:

It has some good reviews
And the price seems a great deal for me
The free shipping after exceeding a certain is certainly a plus point for me

Reason I chose this product:

The design and price of the product seem great

Service
Quality
Had an issue with paymentsbut was able to resolve...
July 10th, 2021
Verified site experience
• Previous review

Had an issue with payments
But was able to resolve it
Price seems with great with the discount

It's only after the arrival of the products I can conclude the overall experience but so far it's good

Reason I chose this business:

It has some good reviews
And the price seems a great deal for me
The free shipping after exceeding a certain is certainly a plus point for me

Reason I chose this product:

The design and price of the product seem great

Thumbnail of user seemac18
1 review
0 helpful votes
June 17th, 2022
Verified purchase
• Updated review

The orders came in time and the team was very helpful but men's kurta, women's cotton kurta were made of very poor quality materials which I did not expect. The stitched blouse pieces were excellent for the price. Customer service was excellent.

Reason I chose this business:

Items were good value for the money. Also there is a wide variety of items to choose from.

Reason I chose this product:

I chose the products for the value ( buy 1 and get 4 free) and that they appeared nice on the catalogue.

Service
Quality
Great communication from the stitching team
June 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Price and item quality

I am pleased with my shopping experience so far
May 16th, 2022
Verified site experience
• Previous review

I am pleased with my shopping experience so far. Variety of items is very good.

Reason I chose this business:

I liked the "Buy 1 and get 4 free items" and compared to other online stores, Mirraw offers consistently offers a wide variety of choices at a reasonable price.

Reason I chose this product:

This is a good way to stock up for myself and buy some gifts for others.

Thumbnail of user binayp2
1 review
0 helpful votes
November 16th, 2022
Verified purchase

The are fake and do not honor returns, sent used some old stuff and very cheap quality. I spent close to $200 on cloth which is equivalent t0 18,000 INR. These people are Thugs and very unprofessional and did not honor what they promised.

Tip for consumers:
Never buy from these THugs

Service
Value
Shipping
Returns
Quality
Thumbnail of user annelineg
1 review
0 helpful votes
March 15th, 2022
Verified purchase

A quick and efficient process. The Web Site is user friendly, however, the material is not what was expected. Also, the border of the saree is very different to what was in the picture giving a very different overall look that I am not happy with.

Reason I chose this business:

The discounts are amazing and the items as well as shipping is affordable.

Reason I chose this product:

I am shopping for a wedding in the family and I loved the look of both the sarees that I purchased.

Service
Quality
Thumbnail of user mayag71
1 review
4 helpful votes
September 5th, 2022
Verified purchase

This is the lowest integrity ecommerce experience I've had in quite a long time. Absolutely awful customer service. I ordered a lehenga from here and the shipment took over a month to process. Customer service guaranteed it would be delivered by end of August, and it still hasn't shipped. Given my event is next week, I asked them to cancel and refund the order. They're refusing to give me a refund, even though the website claimed they're "customer friendly" and offer full refunds. Will make sure everyone I know never uses this site in the future.

Tip for consumers:
Do not use mirraw -- at least read the reviews before you buy

Products used:
None, because none arrived and yet they would not refund me

Service
Value
Returns
Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

Greetings from Mirraw,

We are sorry to hear you had an unpleasant experience with your purchase.

To assist you, we would request you to kindly please help us with order number and suitable time to call you, so we can get it resolve your query at earliest.

Appreciate your time and patience.

Regards,
Team Mirraw.

Thumbnail of user naureens4
1 review
0 helpful votes
May 14th, 2023

First their estimated shipping dates are completely wrong. I ordered 2 sarees weeks ago, and one still hasn't shipped yet. The one that did arrive is completely off the size that I ordered. The worst is their customer service though, their customer care number do now respond to the messages in timely manner and sometimes even ignores your messages. Never ever ordering from them again.

Products used:
Sarees

Service
Value
Shipping
Quality
Thumbnail of user sarae45
Mirraw M. – Mirraw Rep

We sincerely apologize for any inconvenience you may have experienced with your recent order.

To ensure that we can address and resolve the issue promptly, we kindly request you to share your Order ID with us. Please send it to our dedicated customer care email address, escalation@mirraw.comOnce we receive your Order ID, our team will prioritize your concern and work diligently to find a satisfactory solution.

We are awaiting for your order id so we can resolve your query at earliest.

Thumbnail of user raazeshs
1 review
0 helpful votes
August 29th, 2021

We spent 2 hours choosing what we wanted to buy. Unfortunately in the end the only way to pay is via PayPal. Many people pay with their MasterCard or Visa via direct debit. Kindly announce from the beginning that you only accept PayPal and save people time.

* Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user manjub7
1 review
0 helpful votes
October 16th, 2019

I had really bad experience last time I ordered, so I took a break from ordering and this time, when I placed the order, per website the expected date of delivery was October 16 th, but I received an e mail stating my items will be delivered on 26 th of October. I voiced my concerns through e mail and they took an extra step to deliver my items before the expected delivery date. Thank you very much. Quality always have been excellent.

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From the business

Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores

Company Representative

Thumbnail of user vishwajeetc
Mirraw S.
Typically responds within 3 days

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