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I tested positive for Covid in June 2022, and when I decided to schedule a virtual MinuteClinic visit, I didn't realize I was making a big mistake. I thought I would be saving the hassle of going in person to see my doctor and helping to prevent further exposure to others, so I went online and booked a MinuteClinic visit through CVS. I input my insurance information and the appointment was booked. The doctor - Karen Morrissey - was just going through the motions and seemed indifferent to my case, but I figured hey, it's not my usual doctor, what do I expect? Little did I know at the time, that her practice was out my network coverage area (this was in no way indicated when the appointment was booked). It would be five months before I would realize this when I received an overdue bill for $150 in November! I spent 45 minutes on the phone, transferring between my insurance company and the MinuteClinic customer service (which was 45 minutes wasted as the customer service agent was incompetent and had to ask four times for my account information before ultimately inputting it wrong). I am tired of dealing with this, so after receiving another overdue bill in January, I just paid the full balance. Lesson learned: NEVER USE MINUTE CLINIC. EVER.
I tested positive for Covid in June 2022, and when I decided to schedule a virtual MinuteClinic visit, I didn't realize I was making a big mistake. I thought I would be saving the hassle of going in person to see my doctor and helping to prevent further exposure to others, so I went online and booked a MinuteClinic visit through CVS. I input my insurance information and the appointment was booked. The doctor - Karen Morrissey - was just going through the motions and seemed indifferent to my case, but I figured hey, it's not my usual doctor, what do I expect? Little did I know at the time, that her practice was out my network coverage area (this was in no way indicated when the appointment was booked). It would be five months before I would realize this when I received an overdue bill for $150 in November! I spent 45 minutes on the phone, transferring between my insurance company and the MinuteClinic customer service (which was 45 minutes wasted as the customer service agent was incompetent and had to ask four times for my account information before ultimately inputting it wrong). I am tired of dealing with this, so after receiving another overdue bill in January, I just paid the full balance. Lesson learned: NEVER USE MINUTE CLINIC. EVER.
I arrived before 7 at the Minute Clinic on North Tarrant in Keller tonight. There was someone in there. The NP had shut everything down so you could not register. They are not supposed to close until 7:30. The NP sent the patient out to check to see if I was still there - around 7:20. I stayed until after 7:30 and then left. It does not take that long to see a patient at the Minute Clinic. I have been there many times. This NP did not want to see anyone else. I am reporting this to Corporate. She does not need to work at a place like that if she is not willing to do her job!
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