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Claim Your BusinessMinted has a rating of 1.5 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Minted most frequently mention customer service, christmas cards, and wedding invitations problems. Minted ranks 446th among Printing sites.
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I had ordered pre-addresses holiday cards, sent them out, but didn't write down a list of which recipients I had sent to. I forgot if I had sent a card to a certain contact, and wanted a list of which recipients I had included in my order. I couldn't find the info in my minted account online, so I initiated a chat with their customer service. Minted customer service was able to quickly send me the entire list of names and addresses I had included in my previous order. Problem solved! Great customer service is unfortunately rare in this day and age, but Minted's was truly exceptional!
Card quality/Picture quality is awful and can see through the paper to the other side. On the first go around, I resubmitted proofs again and again due to grammatical errors of their "proofers" (who goofed up grammar that was correct to begin with.) Redesigned and reordered the card with rush overnight shipping. It arrived two days late with NONE of the preaddressed envelopes I paid for yet someone else's Cmas cards included in my package. I can't reach anyone on "chat" on their website to correct this. Now I get to spend my time trying to find envelopes that fit so I can mail in time for card to arrive before CMAS. Will never order from this company again and will cancel my "Minted" Membership.
I had ordered pre-addresses holiday cards, sent them out, but didn't write down a list of which recipients I had sent to. I forgot if I had sent a card to a certain contact, and wanted a list of which recipients I had included in my order. I couldn't find the info in my minted account online, so I initiated a chat with their customer service. Minted customer service was able to quickly send me the entire list of names and addresses I had included in my previous order. Problem solved! Great customer service is unfortunately rare in this day and age, but Minted's was truly exceptional!
Products used:
Holiday cards
Minted has been amazing! I purchased my wedding save the dates, invitations, and thank you's from Minted and they turned out perfect!
On my thank you's, I forgot to add in the 20% discount. I emailed customer service and within two hours I had a response from Derick. He not only gave me my discount, but he gave me a 30% refund AND added faster shipping to my order.
I recommend using Minted for all of your stationary needs!
Products used:
Wedding stationary
Minted not only produces beautiful stationary, but after my fiance and I had our wedding invitations stolen from the USPS drop box near our house (I know, I know...incredibly absurd misfortune—but it happened.) The USPS did...pretty much nothing...to help us out other than saying if we "push it," we can "maybe" get a refund. It was a bit of a stab in the dark, but we figured we had nothing to lose by reaching out to Minted's customer service to explain the situation and see if we could re-order our same invites at a reduced price (we didn't have the budget to pay full price again). Minted replaced our invites FOR FREE and had the replacement order shipped to us EXPRESS so that they arrived in just a couple of days. I cannot explain the relief. We are so grateful. Minted is a company that cares about people, and I am SO GLAD we ordered from them!
We ordered our save the dates and honestly we were really nervous to order something like that online and creating it ourselves. They turned out AMAZING! Quick turn around too! We received them very quickly. Will definitely do business with them again if I ever get a chance! Highly
Recommend!
I had a great experience with Minted's customer service, both via phone and via email communications. I had made a personal error on my wedding invites and was requesting that I could add return addresses to my envelopes, and long story short their team bent over backwards to help me make it right without charging me anything. They apologized for putting me on hold for less than 5 minutes while they worked to figure everything out. They replied to my emails in less than a day and were very friendly and helpful. Definitely worth the higher cost of these invites because of the quality of service you also get with your purchase.
We ordered holiday cards for our clients, and we enjoyed our experience with Minted. I was particiularly impressed by the delivery - it was very fast! I was impressed by the quality of the cards, the spare envelops (which we weren't expecting), the letter about the independent artist, and the compostable packaging! I would use Minted Again!
I ordered my daughters baby invitations on 12-16-20 and they were sent out 12-18-20 an I received them 12-20-20! They are excellent and everything we wanted plus the prompt service was great considering slow mail service
In the midst of a tremendously stressful and frustrating wedding planning season, my heart was heavy having so many little frustrations on things going wrong with little details on my wedding. Thankfully, minted was a break from all of my frustrations in the planning process. They truly helped me feel like a bride again! We ordered the mini books. Our order was absolutely perfect! We love traveling and got to include multiple images from our various prior trips. We paid the little extra for the pearlescent touch and it was worth every penny! The shiny on every detail brought the biggest smile to my face! Not to mention the PRINTED addresses so my fiancé and I didn't have to mess with it at all! I was so scared after reading the reviews on here from people who had negative reviews, but it was the furthest thing from my experience! I am so so grateful that I chose to use them for my invites! Thank you minted for helping a super stressed out bride feel excited about her wedding again! I will be recommending you to any and everyone I know! Thank you thank you thank you! :)
I ordered my 2019 holiday cards from Minted in mid-December. They arrived on Saturday, 12/21/19, but were stolen off of my porch before I could retrieve them.
I contacted Minted customer service on Monday, 12/23. I let them know what happened and asked if there was any way I could get more cards (I was willing to pay for another order if I had to, and had also filed a police report for the package theft). I got emails from not one, but two customer service reps., apologizing for something that wasn't even their fault.
They re-printed my cards on Monday, got them in the mail on Tuesday, and when FedEx delivered them on Wednesday the FedEx guy waited at the door for me to answer and retrieve my package. They did not charge me for the new order, and my cards/pre-addressed envelopes were exactly as I had ordered them.
I cannot say enough great things about the company or their customer service. I feel like they went above and beyond, for something that wasn't their fault at all.
We ordered or Save the dates and they came out perfect! I love the quality of work. We are planning on doing our invites with them as well and I have no doubt we love it too.
We used minted for our wedding invitation and could not be happier with the results. The quality was evident as we did a test run before the main run. I highly recommend.
I customized and ordered wedding invitations online at Minted. Huge selection, great prices, quality products, and could even chat online to get help. Very highly recommended!
I used vistaprint last year for our invites for corporate events and the quality really was bad. I did some research and found minted. The next round of cards were most remarkable and the price not much higher.
It is so sad nobody sends cards anymore... I was sick of the evites and sent out 100 invitations for our annual christmas party and everyone thought they were great.
It is the card stock quality that keeps me coming back over and over to minted.com. I cannot believe the low prices of card stock and printing as compared to kinkos.
I purchased my save the date cards and Christmas cards through them. The quality is outstanding, and the design process is really easy. Very unique cards with high quality paper.
The Class of 2018 Event: 15% off grad cards & gifts. Make one of a kind wedding invitations, graduation announcements, photo gifts or shop fine art and home decor from independent artists.
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