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Minted has a rating of 1.5 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Minted most frequently mention customer service, christmas cards, and wedding invitations problems. Minted ranks 446th among Printing sites.
No positive highlights yet
I had ordered pre-addresses holiday cards, sent them out, but didn't write down a list of which recipients I had sent to. I forgot if I had sent a card to a certain contact, and wanted a list of which recipients I had included in my order. I couldn't find the info in my minted account online, so I initiated a chat with their customer service. Minted customer service was able to quickly send me the entire list of names and addresses I had included in my previous order. Problem solved! Great customer service is unfortunately rare in this day and age, but Minted's was truly exceptional!
Card quality/Picture quality is awful and can see through the paper to the other side. On the first go around, I resubmitted proofs again and again due to grammatical errors of their "proofers" (who goofed up grammar that was correct to begin with.) Redesigned and reordered the card with rush overnight shipping. It arrived two days late with NONE of the preaddressed envelopes I paid for yet someone else's Cmas cards included in my package. I can't reach anyone on "chat" on their website to correct this. Now I get to spend my time trying to find envelopes that fit so I can mail in time for card to arrive before CMAS. Will never order from this company again and will cancel my "Minted" Membership.
This is an updated review based on the Minted team's responsiveness to our concern about advertising that appeared on our wedding website's RSVP confirmation screen. Originally, when guests RSVP'd, the confirmation included a large ad for "Minted's gift recommendations." We do not mind Minted branding appearing in the footer of the site and on the printed invitations, but we felt this product placement was inappropriate and confusing as it looked like part of our gift registry. When we realized this, we immediately asked Minted to remove the advertisement. At first, they said they could not do anything about it, but they continued to work the issue (over the weekend) and let us know they were finally able to manually remove it.
We appreciate the extra effort the Minted team made to resolve the situation to our satisfaction and would recommend them to anyone considering using their wedding website.
In our original review, we said that our experience with Minted's wedding invitations was positive overall. The design and customer service teams were easy to work with and the quality of the final product is very good for the price.
Tip for consumers:
It would have been helpful to understand the extent to which Minted would be placing their advertising on our wedding website.
Products used:
Wedding invitations
Wedding website
I initially found out about minted from my friend who got her wedding invitations from minted. I have then used them for my moms 60s birthday and they really were well done and easy to order.
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The Class of 2018 Event: 15% off grad cards & gifts. Make one of a kind wedding invitations, graduation announcements, photo gifts or shop fine art and home decor from independent artists.
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