Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessMini Pocket Rockets has a rating of 1.4 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mini Pocket Rockets most frequently mention customer service, and new bike problems. Mini Pocket Rockets ranks 145th among Toys Store sites.
No positive highlights yet
Purchased a pocket bike on 6/15/23 with various other upgrades. The upgrades arrived on 6/21 and the bike itself arrived 6/23. It was packaged nicely and secure. As I we t tk attach the upgraded carburetor kit I noticed the throttle cable did not have a long enough portion of cable not covered with a rubber sheath to fit inside of the carburetor. I emailed the company explaining my situation and customer service worked through it with me the entire way. Don't bother calling it will forward you to a bot, but the email response time is amazing. On average it took them about 15-20 minutes to respond to my emails and I sent about 6 so far plus another 8 or so emails from previous issues that wouldn't have happened if I didn't order so many upgrades for the bike, so we have been going back and fourth attempting to fix the problem. Customer service was very helpful and kind and said they would do tact their technicians whom would get back to me with a throttle cable they had in stock that would work for me. I'm not sure why all of the reviews are negative about the customer service unless they hired new customer service but it is amazing and they have helped me work through the problem the entire way. The products themselves are what you get for the price. The bikes are reliable and will last you. People who say their bikes don't work are the ones to not do maintenance on them or change the air filter/clean it, or change the oil, etc. I am very satisfied with my purchases and the various upgrades I have ordered made the back and forth with customer service worth it. Would buy again maybe if they get some different bikes/upgrades in stock, but am overall very satisfied with my purchase and how good the customer service handled my problems. I will be getting sent a free throttle cable plus free shipping for the companies mistake. (I purchased the blade 49r in the blue and white color scheme which I love, but I am swapping the engine to a 47cc 2 stroke for more power)
First off their warranty is useless no refunds exchanges or returns if you've added gas. If you want to return it and haven't added gas you are charged for shipping back to them their shipping fee sending it to you and a restock fee. My kill switch was broken when delivered. The bike is cool but it feels like the brakes are on but they're not. The phone number they fave is also useless every day several times each day I've attempted to get ahold of someone there and I've gotten their auto bot with no option to leave a message or hold. Consider yourself warned
After I purchased the mini off-road motorcycle I started looking at the reviews. I was very worried but it arrived quickly, only took 4 days. Assembly was child's play. I barely add to look at the directions. There was a minor problem with fuel delivery for which I just blew into the fuel line and cleared a it started first Pull and runs and rides just fine. The clutch seems a little wimpy but I am over the recommended weight limit. I'm sure it will go just fine for my grandkids.
Yes i just brought a mini pocket rocket bike for my son for xmas and its not working what can i do to make my son stop crying over something he wanted so bad for four years and now has one that don't work and i have no money to ship it back to get a new one what can i do or should i say what can we to took put a smile back on his face cause he really loves the bike hes only 8 contac me at *******@hotmail.com thanks and have a blessed day...
Pocket Bikes, Mini Bikes, Pocket Bike Parts and Mini Motorcycles are on sale at MiniPocketRockets. Free Shipping on pocket bike parts. 1-877-MPR-BIKES.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.