Mini Pocket Rockets

First off their warranty is useless no refunds exchanges or returns if you've added gas. If you want to return it and haven't added gas you are charged for shipping back to them their shipping fee sending it to you and a restock fee. My kill switch was broken when delivered. The bike is cool but it feels like the brakes are on but they're not. The phone number they fave is also useless every day several times each day I've attempted to get ahold of someone there and I've gotten their auto bot with no option to leave a message or hold. Consider yourself warned

This company advertised a weight limit that was suitable for me and my children to ride I got the scorpion HD atv And it said it could hold 325 pounds when I open the box and read the user manual and then said it could only hold 165 pounds these guys are scam artists and false advertised their products do not buy from them

I should have done more research shame on me.

They will not answer the phone.
They will not respond to online requests.

The bike was grossly misrepresented.

Totally on me, dont get burned by them.

2 weeks in:
Foot rests bent.
Rear tire bulged in 3 places.
Sluggish movement for a 70lb child.

Oh and btw, if you street view the address, it's the post office for temple city.

So I purchased a pocket bike on 2/27/23 for a birthday present that will be needed by 3/18. Their website says that delivery normally takes about 5 days. Well... here we are 17 days later and no product. It appears UPS lost the package, and I get it, these things happen. However their response to me was "well we have to allow them to trace the package and see if they can find it" which I said ok to a few more days, but they now expect me to wait a whole week and the birthday is in a few days. So they replied with another email saying "well here's UPS phone number for you to call" To me that is poor customer service, first of all, why should I be inconvenience like this, they already charged me for a product that I do not have. At the very least YOU call UPS and keep track, or better yet send me another one expedited but they said they do not do that. I told them NO, I am not waiting anymore, and that I want a refund. Bad experience and I do not recommend them...By the way UPS sucks also.

Scam! Worst customer service ever! The add says they typically ship within a day or two, however it's been 2 weeks and I haven't received anything! Can't get these people to even answer my phone calls to inquire about my order. I want my money back

They will not answer my calls or emails!
The item I ordered was on back order, which was a extra 3 weeks wait, it never said on the site. So I asked them to cancel and refund my money.
They told me it'll be 1-3 for your refund.

It's been 8 days.

Now I'm in the middle of opening a case with my credit card company.

Don't buy from these scammers!

Zero stars for this company. This is a Christmas present for my son. This is ridiculous and very unprofessional for a company to treat clients in this matter. I have contacted customer service regarding the motorcycle because the chain keeps coming off they keeping sending me the same information about the tension. If they can't resolve this matter soon I will be having my attorney to contact this company regarding this matter!

So far customer service is horrible part of the issue is they didn't send the helmet or pads and they DO NOT CARE- they keep saying maybe the label fell of the box! Are you kidding. I will dispute this bike and keep doing bad reviews. They can't just send another helmet and pads so my son can ride the bike at Christmas! Nope. Also, low hopes that this bike even works after reading other reviews

I ordered a bike from this company and it came damaged. The paint was scratched. I emailed company but get no response. Don't waste your money.

More than 4 issue with a apache paid $630 + $150 shipping report problem in was told to email a small video to technical they will contact me still 6 days later no response and I reach out everyday through email & message. The company is bull$#*! I have never dealt with a company like this especially with something so expensive. Stay away look else where try something close to home that u know u can take back. Bc they have the bs policy they can't tale back if u put gas in it. How in the $#*! do we pose to know of any problems if u can't get it running

It's been 2 months since I ordered my son a bike. Their " customer service " said not their fault if the bike got lost from their warehouse on the way to UPS! Ups said they never received the bike. She then said they ship everything together on a pallet, so I said did the whole pallet get loss. She hung up on me. I'm calling a lawyer to see how to get a refund bc they refused to give me one. Do not order from this company

This company sent me threatening letter all because I contacted my bank because my 10 yr old son purchased a bike without my knowledge, so I contacted my bank. When I discovered it, I told them not to ship, they did anyways, then Refused to send me a prepaid shipping label. Then, they sent me a threatening letter saying they'd make my life miserable for contacting my bank. They stated they would contact the FBI and cops, blah blah. Horrible customer service. Oh and they wouldn't pick up their phones to even talk to them.

I made in purchase of 616.00 bucks but 3 days later I noticed still no tracking had come to my email so I called them 7 times before getting a hold of anyone then when they answer the phone they where rude, very unprofessional then to tell me my order was on a back order that I had no acknowledgement of which she stated they sent me in email that I still haven't received and I check my emails daily. At this point I want a full refund back. DO NOT NEVER do business with them

One has a gas leak and it made my house smell horrible on the day of my sons birthday. When I sent a video they are swearing it doing what it's suppose to but it's not, there is gas in the bottom of the pan and on my floor my house smells just like gas, def won't be recommending. I have been going back and forth for a week now! 60 day warranty is a bunch of CROCK

Revieved the blade mini pocket rocket four days ago. Have had nothing but complications an customer service says it's on me. I and my son are very upset. He rides to the end of our road after working on it for a few hours and it quits on him so ya my 6 year old isnt to happy to have to push a brand new bike back home he just recieved in the mail if I could give no stars I would. I am a sibglw mother an saved to buy my son this and I'm highly aggravated!

There's a reason there is no information about returns/exchanges on their website. Because they are con-artists. I'll be lucky to get half my money back if I return a brand new mini bike based on their shipping requirements and restocking fees. I just wanted to get a bigger one for my son but I'll never spend another dime with this company. Wish I read these reviews before ordering!

Sadly these very poor reviews are exactly in line with my experience and reason for spending time sharing with other parents looking to purchase a fun riding toy for their children. In a weird way I feel better that many others had same horrible experience. Customer service woman, and I'm certain she is the entire department all herself, is rude and incompetent. Unfortunately she is your only hope to actually help in any way. Here's how your customer service experience will go: You call for any reason, wait 30 min on hold only to reach this horrible woman who requires the original order number to help you. You give up without that as she's never willing to assist further. You search for some email likely deleted but if fortunate you find it. Another 30 min call on hold to finally talk to same incompetent woman again. She will be confused on what parts might be needed for your actual mini bike that she has full specs on. She sends the wrong parts then blames you?! She explains you have to pay return shipping and excessive restocking fee. Horrible experience. Will never buy from them again. You get what you pay for and clearly that includes worst incompetent customer service of your life.

First the shipping box was in perfect condition. The bike metal part that shields the chair was cracked due to the foot paddle. They said they will not refund the product cuz it was broken and lied and said it's inspected before shipping out. So they send a replacement part that needs a mechanic to put on and I don't have that kind of money. The Windsheild and plastic under carriage doesn't fit for this bike. I even checked and had them email directions that they took a screenshot that you can't read. They will not take a broken bike back and I will not refund my money. I'm calling the credit card company for refund and sue if I have to for the principal of it all. Stupid upload pictures took some of my private photos and won't delete! Don't buy from mini pocket rockets!

I will tell ecery one to save yr $! Bought one for my 7yr old for Xmas this yr. Worked 1 wk then suddenly stopped working, cs basically sd $#*! u its yr job to fix it now or they wanted us to become a mechanic and put hours of work into sending thrm the engine. We brought it to our mechanic who sd the engine is just shot u would need a new one which is every bit of what i paid for the bike. So now I'm out 300 and a disappointed little boy. Buying a new one at tax time. This company r piece of $#*!s and should b put out of business

Didn't really want to give no stars. This was a bad experience didn't come as promised, didn't get the upgrade as promise been asking for someone to call me back no response. I paid for a Raptor Pocket Bike PB x1400 for 329.00 and received a blade bike for 299.00 was told on an email from Jason Bridges saying sorry for the delay they would send me an upgrade but received a down grade a bike that was cheaper than what I paid. Got ripped off at this point since no one is returning my calls my emails. May need a lawyer at this point my son is not happy and neither am I. Its was a birthday present gone bad. Way to small for him the instructions that were sent was for a dirt bike. Not happy need to return this item and get my money back at this point even though my son wants a bike from this company just cant trust it. Not cool at all. Jason Bridges really needs to call me back

My grandson rode it one day and the frame cracked. Call the company and they said get it welded that it's not meant for hard riding. Are you kidding me! Customer service SUCKS and they just don't care, I'm telling everyone NOT to buy from here. I have never been so disappointed in how they treat their customer.

I tried to cancel my order. The company refused. Shipped the bikes anyways. Then charged me a 25% restocking fee and shipping charges. The company certainly could have CANCELED the order. What a way of making revenues! Haha!

Don't buy from this company. In a matter of months, you will need replacement parts, and they will not help you without your order number. They make no mention of having to keep it for life in order to get help and of course emails get deleted. They won't answer any questions or give you any help whatsoever despite buying their products. I will never buy from them again.