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MiniInTheBox has a rating of 2.87 stars from 2,354 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MiniInTheBox most frequently mention customer service, business days, and tracking number problems. MiniInTheBox ranks 5th among Wholesale Clothing sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Plastic Multifunction Fruit Peeler & Grater Excellent kitchen tool. Very helpful and easy for use. Its a quality product for great low price. Very durable, convenient for the fingers, good looking and very effective. Simply the best. I received orange one and will buy more of them. Very pleased. I recommend this item.
MiniIn The Box and parent company Light In the Box are willing to take your Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order. Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received!
ALWAYS PAY WITH PAYPAL.
Paypal provides buyer protection. In case you never receive your item YOU CAN ALWAYS DISPUTE THROUGH PAYPAL!
Products:
- Huge selection
- Cheap stuff manufactured and packaged in China
- Some of the items can be easily bought at your local dollar store for 1$ but Miniinthebox would charge it for 5$ with shipping - not worth it
- Most items do what they are supposed to do. Descriptions are accurate.
Shipping:
- NONE OF THE SHIPMENT WAS ON TIME
- If you want a quick fan for your summer event next week, go somewhere else
- The tracking service is a LIE. I bought about 7 items with tracking. They separated my purchase into THREE SEPARATE SHIPMENTS and ONLY ONE of them gets tracked.
- I inquired the customer service. It took me a few attempts before they started giving me a real response.
- They did explain to me that their products come from different manufacturers which is why they separate their shipment. There was no pre-warning about the shipment separation, there was no consent. I had no information, and on top of that, the tracking website they provide never works.
- Guess what, the items without tracking is still missing after 1.5 month.
Customer Service:
- They respond fast but their responses are mostly irrelevant to your question.
- They will use stock responses most of the time
- I hate to do it, but I had to bring up Paypal and threaten them that I will dispute the transaction on Paypal before they started giving me a real response
- Will close your ticket without your agreement
Overall:
-They do have a huge selection. But they are all overpriced cheap stuff.
-Their stuff does work. Just cheap.
-The arrival of your item is NOT GUARANTEED. Shipment is never on time. EVER.
-Customer service do exist, but they will provide stock responses until you bring Paypal and dispute on the table.
Would not recommend.
I ordered a couple of toys from the mini on the box. The delivery was ok, although it took twice the advertised time. But the items arrived in an awful shape, torn, crampled boxes, broken electric lamp, probably even used! Moreover, the items were not priced super cheap but looked like total garbage. Skip those fake traders and order somewhere else!
Tip for consumers:
Pay in PayPal so you can cancel your order
Products used:
Toys
Dear Sandra,
This is Customer Service Supervisor from Miniinthebox. I sincerely apologize for what happened and all the inconveniences caused.
Could you please tell us the order number so that we can help you resolve the problem in a timely manner?
Thank you for your understanding and cooperation in advance.
I won't be using or recommending. I waited so long for my watch band and when I finally received it, poorly packaged, no instructions, no tools to make the watch band smaller. Band is useless! Communicating with you guys is such a frustrating process and don't think that's matters to you anyway, cause, no one responds to complaints. Definatelty first and last time I give money for a poor quality product, with a non existent customer service.
Dear customer,
We sincerely apologize for the problem. Could you please firstly provide us with your Order Number?
Please also tell us more details about your problem. We will then further check the problem and resolve it with our greatest effort.
Thank you for your understanding and cooperation in advance.
Why I chose to do business with people who don't know how to tell the truth, is just stupid, I place an order and expect to receive the goods, but this company is just so untrustworthy and uses your founds to operate its business, call it an interest free loan if you like, For a thirty dollar gift order placed six weeks ago and never received why do I deal with unscrupulous no shop front shysters.
* MiniInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14958533
Sincerely,
MiniInTheBox Customer Service
Send my order with direct payment and it says 3-4 days. Now 7 days after order, there is still no package. In my mail its paid and on the website tracking system its not paid. Even my bank account say its paid. I cant contact the customer support... could one of your team respond to this and open a ticket for me?
As far i am not very happy with this side.
Dear Customer,
Please log in this account: bop***12@gmail.com and you will find your order information.
After checking, the package was delivered on today.
2016-09-07 11:07 DE, BREUNIGWEILER, Delivered
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13344837
Sincerely,
MiniInTheBox Customer Service
I bought a case for my Kindle (that I also purchased the same day). Wanting to keep my Kindle safe, I ordered the expedited shipping and paid extra. Here I am, 2 weeks later, still waiting for my item to ship. DONT ORDER THE EXPIDITED SHIPPING. I can tell you right now, if I ever order from this site again I won't be paying extra for something that's not worth it and doesn't work anyway. I should be reimbursed for my extra I paid to ship "expediently".
Update: I put in a ticket for my order saying the expedited shipping is bogus. They replied quickly and said that it takes 4-9 days and closed the ticket. I, then, put in another ticket saying it's been 7 days since my package shipped and there's absolutely no way it's making it to me in 2 more days when USPS doesn't even have an estimated shipping date. THEN when I checked again, on USPS it says it was shipped on an earlier date than the website. However, the dates matched earlier indicating they changed my shipping date. My new ticket was rejected from customer service. This is just getting aggravating at this point. Please DON'T order from them with the expedited shipping.
Hello Autumn,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really apologize for the misunderstanding. Please note the delivery time does not include the processing of your product, which is shown on the item page and reminded at the checkout.
Your order was shipped out via US Priority Line-LITB-First class on July 19,2019. The parcel code is 9400110200882086991211.
Delivery will take about 4-7 business days.
Tracking: https://t.17track.net/en#nums=9400110200882086991211
Thank you very much for your kind support.
If you have any questions, please drop me a line and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19739063
Thank you very much.
Well, they tried hard to fix it. Customer support came through right away and offered to reship or a refund, which I accepted - and the refund arrived a few days later.
My original review: "They either don't deliver or, if at all, very, very late with poor quality products.
This amounts to online fraud, typical of many Chinese companies.
Avoid this company at all costs."
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13298469
Sincerely,
MiniInTheBox Customer Service
Basically, ive ordered (phone cases) from this site before (around this time last year, 2016) and my products did arrive eventually, but about 4+ months. I have ordered from them again recently (more phone cases), the shipping said it would arrive in 8-12 business days but im not getting my hopes up as im pretty sure it will be another 4+ months before arrival.
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15537407 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
My shipping took 3 times longer then expecked even i payed for faster shipping. Never seen such a bad site. Cheep chineese garbage...
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15896763 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a phone case on 01/02/2016 and they took my money. I have sent emails and tried their customer service enquiry screen (which is impossible to use) and it says that I have no order. I have the order number but no way to communicate details, suprise, suprise. I created a Customer number and now I receive spam emails sometimes twice a day Tried to unsubscribe without success.
I ordered phone case and it never came. :(( ( 1,5 month of communicate whit miniinthebox customer service and they always promised to send it within 1 week but they never keep their word and didn't even let me know that they cant send it.
Slow delivery and this is not first trouble when order from here.
Bad experience in every possible way and sure the last time i order anything from this site.
Better to start order from some another site.
Hope you understand my bad English and find some more reliable site to use. :)
I get that delivery from China will be slow. But when they say they'll send it with tracking, they don't tell you that it's not INTERNATIONAL tracking. So, you can track your package right to the Chinese distribution center, then once it leaves the country? Her I am, 2 months later... A review of my order also indicates that they've changed the shipping method from "Postal-tracking (11-14 days)" to "Postal-tracking (3-4 days)"... This is 54 days after the order, mind you. Most credit-card companies require a transaction dispute to be filed within 30 days of it appearing on an credit card statement. So, I think there's a strategy in place to make potential customers wait more than 60 days for their item. After that point, there's nothing you can do about it. I doubt I'll ever see the item.
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
Firstly, I apologize for the confusion brought by the changed shipping time. I regret to tell you it is a system bug. The correct shipping time for "Postal Service with Tracking" is still 11-14 business days. Our I. T. Department will fix this bug as soon as possible. I appreciate your kind understanding.
Furthermore, I am really sorry that your package was delayed due to the busy schedule. We promise to take full responsibility of our problem.
After checking, your package has arrived at your local Post Office. Online update tracking information: [2018-01-19 08:50 CANADA, 【CANADA】 Departed from local distribution center]
The parcel delivery might be delayed due to the busy schedule from post office. We have asked our logistics department to check the package. We will also ask for a Local Inquiry Number from the shipping carrier, which can help you find the package at the post office. Please don't be worried.
I had conducted new Ticket ID =17699240 in our ticket center to follow up your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Après avoir passer ma commande et avoir reçu mon article j'ai reçu un mail pour avoir suite à mon avis favorable un cadeau gratuit?
En fait de cadeau je me suis retrouvé avec un bon d'achat à utilisé suivant une certaine somme d'achat alors que le cadeau était parait-il gratuit sans frais!
Cher client,
Nous nous excusons pour le problème. Pourriez-vous s'il vous plaît nous indiquer votre numéro de commande et plus de détails sur votre problème?
Nous vous aiderons à vérifier davantage ce cas. Nous vous remercions de votre coopération à l'avance.
Ordered 4 LED bulbs for my dining room pendant fixtures. It took forever to get them, and then one was an odd color. I contacted them and after a couple of back and forth messages they sent me another one. That was all good. Until 11 months later one of them started blinking and then just died. These things should last for many years. I contacted them again and got a new ticket number, but when I log in to see it, it just says there's a technical difficulty and they can't respond. Now another one has died. Added new request to return all four. Waiting to hear back. Not feeling good about it.
Dear Customer,
We sincerely apologize for the inconvenience. Please be noted the item you ordered was already out of warranty.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13810260
Sincerely,
MiniInTheBox Customer Service
When i first ordered i chose items that said "ships within 24 hours" i was impressed that i could have my items so fast! Apparently that means in 24 hours they put my stuff in a box and sent it away. Do not be confused by this it does not mean you get your stuff in 24 hours i have been waiting for 16 days and when i try to track my parcel it tells me that it has just arrived in Canada same for the past week. I am beginning to hope my parcel was lost and not that it is supposed or even normal for it t take this long.
Tip for consumers:
The site is nice ect. Bottom line, DO NOT EXPECT FAST SHIPPING and SHIPS WITHIN 24 HOURS IS NOT WHAT IT SOUNDS LIKE.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13280956 in our ticket center and provide a solution for your case. Please log in your light in the box account--go "" personal center""--""my ticket"" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered three items. One item was wrong. I sent a message/ticket to them and they only answered with a very poor English "we are sorry for that" with no proposal how to solve the problem.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please log in your account ( ha***ie@gmail.com) on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14783088
Please note because the shipping method you chose for this order was postal service. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-18 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2017-02-12 with the tracking number RN64***. So you shall receive the order before [2017-03-12], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
Ordered 4 necklaces and 4 bracelets over 2 weeks ago... was just told today it may ship within 2 more weeks. :( :(
Prices were great, but at this rate, I don't think I'll have my order by Christmas. Didn't take long to process my payment though.
Really disappointed.
Also getting tired of the emails every other hour. Question- would it be possible to figure out a way to ship items as fast as the 'advertising' emails show up? I would spend WAY more money if that happened... versus this being my first and possibly last order.
Promised to deliver 5-8 days but already 17 days from ordered date still awaiting for the products to arrive. It says free delivery if you order more than 35 dollars but when you checked out there's charged delivery fee for 13.50 plus insurance of the items
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
HOW CAN I CONTACT CUSTOMER SERVICE IF THEY CLOSED MY TICKET AND THERE IS NO OTHER OPTION OF OPENING UP ANOTHER TICKET?!?!
WHY ISN'T THERE A PHONE NUMBER FOR A CUSTOMER SERVICE LINE?
I first waited 7 weeks before contacting them, then they said my order was re-shipped out 3 weeks ago, with the 15-20 business days rule, you would think my tracking number would work by now... the tracking number is still NOT FOUND.
There is not even a REFUND option? Only Return & Replace. You see how backwards and hopeless this makes me feel?
Dear Carona, Thank you for your review, and we do care about your case, we had sent you a private message, please check. We will make it right.
I haven't yet received the goods, but would warn anyone using this company to use a "disposable" email address because of the huge volume of spam that is generated and won't stop. I'm talking two or three emails a day at times. I've asked them to stop and "unsubscribed" via my account, all to no avail.
This is Pinni from miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13121196 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
So I bought this cover with a unicorn and some writing at the back and it's $#*!ty. The drawing looks printed in a weird way plus it doesn't fit the phone perfectly. Very bad. I do not recommend.
We would like to help. Please send us a correct order number.
I ordered some watches for Christmas presents, paid for expedited delivery in the hope they would arrive for Christmas (although I knew it would be a close thing). Got an email Christmas eve saying the order had been returned with a problem at customs. Asked what the problem was and was told that as the items contained batteries (they are watches!) they couldn't ship by expedited airmail. I would have thought the company should have known that! In fairness, they responded quickly and I did receive a quick full refund. Unfortunately, I hadn't seen this site before I placed the order again, by slow airmail! We'll wait and see if the new order arrives.
Tip for consumers:
If ordering - allow about 6 weeks for delivery!
Hi Susan, this is supervisor Fabio. Would you be willing to join me at your ticket? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14531158
On Dec. 1 I received an email advising that my order has shipped. Almost 3 weeks later, it still has not arrived. I'm hoping it comes before Christmas. This year!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14192633
Sincerely,
MiniInTheBox Customer Service
Let's start with the good. I did get the items I ordered and they are ok. Now for why I won't do it again. The delivery time was terrible. It took two weeks and of course there was no tracking info provided. Next and worse is the email barrage I continue to receive. I have done their optout procedure. The emails are still coming. Save yourself the aggravation and buy elsewhere.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14226107
Please note because the shipping method you chose for this order was postal service(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2016-11-29 with the reference number 42009553324. So you shall receive the order before [2016-12-27], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
I had ordered from MiniInTheBox one time prior to my December Order and it took several weeks; but, I did receive my order.
Because the phone cover's magnet did not keep the cover closed; I decided to order another cover but a different brand. The order was placed Dec 6 2016 and has not been received as of yet. I notified the company around Jan 11 2017 and they said that it had been delivered; but if i hadn't received it; they would send it again or refund my money.
I asked them to send it again; and 2 weeks later, I am still waiting.
I've inquired again; and, I am only told that they'll send me a confirmation when it is re-sent.
I wonder!?!?!? If I'll ever truly get resolution?
* MiniInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14560594
Sincerely,
MiniInTheBox Customer Service
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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
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Dear customer, this is Customer Service Supervisor from Lightinthebox, I would like to help. Can you please advice me your order number and details of your problems (such as which item did not arrive, which item arrived but has problem etc.), so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.