• MineralTiles

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

MineralTiles has a rating of 4.33 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. MineralTiles ranks 141st among Kitchen sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
See all photos

What reviewers want you to know

Positive highlights

  • The company seems genuinely invested in customer service.
  • I just ordered a sample......ordered a full order yesterday for my kitchen backsplash...this order has not yet arrived.

Critical highlights

  • Great selection but your website is slow and glitches a lot.
  • The coupon code your site gave me at the beginning did not work at check out.
How would you rate MineralTiles?
Top Positive Review

“Excellent customer service”

Marco U.
2/25/23

I ordered 13 boxes of Matte White 6x6 Block 3D Wall Tiles. The shipping was faster than usual approx 5 days. My only concern was the tiles getting damaged in the process of getting shipped. Well my shipment arrived and only 6 or 7 tiles were damaged. A quick email to Melina at mineral tile and another FedEx shipment is on the way for the damaged tiles. No hassle or back and forth. I would definitely recommend this company!

Top Critical Review

“Scratched Backs”

Kristene G.
12/11/18

I ordered almost $400 worth of kitchen tiles for a backsplash and they all came scratched. It was due to the fact of them using cheap shipping materials. There were only single sheets of cellophane place in between each tile so when they moved, 2they rubbed against each other and scratched the glass. So far I can't get Mineraltiles.com to fix it. Very irritating since my home build is waiting for it to be delivered!

Reviews (3)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (61) kitchen backsplash (22) order samples (17) glass tiles (15) tile samples (14) shopping experience (11) sample tiles (7) great selection (13) great service (12) web site (5) excellent service (6) home depot (5)
Thumbnail of user joannep369
1 review
0 helpful votes
April 15th, 2022

The backsplash tile I chose is gorgeous and beautifully made. I received 60 pieces within 2 days of my order. I received several broken sheets. I called the support line and received a call back the same day. My replacement tiles were sent within 24 hours.
I would highly recommend using Mineral Tiles for your home improvement project.

Products used:
Glass backsplash tile.

Service
Value
Shipping
Returns
Thumbnail of user kristeneg2
4 reviews
7 helpful votes
December 11th, 2018

I ordered almost $400 worth of kitchen tiles for a backsplash and they all came scratched. It was due to the fact of them using cheap shipping materials. There were only single sheets of cellophane place in between each tile so when they moved, 2they rubbed against each other and scratched the glass. So far I can't get Mineraltiles.com to fix it. Very irritating since my home build is waiting for it to be delivered!

Thumbnail of user marcou21
1 review
0 helpful votes
February 25th, 2023

I ordered 13 boxes of Matte White 6x6 Block 3D Wall Tiles. The shipping was faster than usual approx 5 days. My only concern was the tiles getting damaged in the process of getting shipped. Well my shipment arrived and only 6 or 7 tiles were damaged. A quick email to Melina at mineral tile and another FedEx shipment is on the way for the damaged tiles. No hassle or back and forth. I would definitely recommend this company!

Tip for consumers:
Any issues email mineral tile.

Products used:
Matte White 6x6 Block 3D Wall Tile

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about MineralTiles?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MineralTiles?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business