MINDBODY

Makes sales promises they do not deliver on. Awful experience for your customers with the site constantly down. No support. Awful. Don't do it.

From a User (not a Provider's) experience, this is a shockingly bad platform.
Laggy, bad formatting (not all options are viewable - or scrollable on the screen). And *every* time I have logged on, I have to change my password as it does not seem to remember the last one.
It costs their clients business: I now deliberately avoid using services that require you to book on this platform as it is too much of a battle to use it.
Service providers and Users alike: AVOID

I've been with my body since 2008. Always were pretty good recently they decided to take it upon themselves to take the money out of peoples accounts and not use a third-party. All I can say it's below standard and actually pathetic holding money up to 9 to 10 business days, overlapping payments, and creating, a very bad system please be aware if you are using this company now we will be looking for another company and I'm sure others will follow as a small business. We cannot wait up to 10 business days to get money out of peoples accounts. A lot of people are going in a nsf now that I've never gone nsf before,mindbody should've just stayed in the game as what they were doing and not dabbled in this process. If they were not ready, I'm sure other people will be like me and be looking for new software because I know as a small business waiting 9 to 10 business days and payments. Overlapping is just not satisfactory.

Awful app. It does not work on androids. Contains empty links including Help. Whenever they "update" the app androids stop working for months at a time in spite of requests and complaints

As a long time Mindbody user for my small business, we decided they were too pricey for our small business and decided to move on. This was also after the customer service went from 5 star to no stars! Hours on the phone to fix a problem with integration resulted in being told it was a glitch in the system and couldn't be fixed. We cancelled giving 30 days notice only to be told we had a contract that was up in April. We never signed any contract and they are refusing to let us out of said contract. They also cannot provide us with " The Contract" we supposedly have. We cannot remove our credit card from the system so essentially they are holding our business hostage. Please look elsewhere when searching for a software system for your business.

This was by far the most surreal CS experience I've ever had.
The setup and support is so non existent it's mind boggling. You end up teaching the rep what you know. Never once did I get an problem resolved, and almost everything promised by the saleswoman didn't happen.
It was an endless nightmare for 3 months. Thankfully due to performance clauses in my agreement I was able to cancel the expensive--$700/month--contract and return to Schedulicity ($70/month) and Square.

I have been a customer of Mindbody since 2019. It has been a $#*!show with then ever since. They lie about what they actually offer. The increased expenses for modules that should be free for the price they charge are a total scam. The customer service sends you articles you can google yourself. The have literally hung up on me and told me to just go use another company. Its a total scam.

I am a user of the MINDBODY app, and I think it is absolutely horrible. I don't know how they sell this to businesses because it only makes the customer frustrated with the business because of the MINDBODY app they need to invest in better technology to getting a better product and stop selling this product.
It's unfair to the small businesses that they are selling to

MINDBODY will auto renew your contract every 12 months without consent. The cancelation process is a nightmare. Horrible product and even worse customer service. If you are in health and wellness look at any other option.

So outdated. Customer service is extremely slow. I cant cancel until a year because of their dumb contract but the second I can I'm out. I've just been wasting $130 every month for a year, if you care for your business DO NOT use them. Square is way better and free.

I have used mind body as a business owner for many years. They have increased their prices and have reduced quality tremendously. We have had so many issues with clients not being able to sign up, no one in the customer service not responding to my emails, and just nor providing the services I am paying for. Students still can't find us on their app. This is a very poorly run business and it seems to not care based on zero follow up. I am looking for a better studio management program

Terrible customer service, constant malfunctions across every part of the program, causing small businesses constant lapses in sales. When you call for technical support one out of every five times you will end up teaching the support representative how to do their job, rather than receive help yourself. They never compensate for their lack of functioning service. Truly awful to work with a company such as this during such an awful year for small business in general.

I have wasted so much of my time on this and we have yet to actually set up an account.
Personal matters have taken precedence, the company refuses to void a 10 day old contract. GREEDY USELESS UNETHICAL business

My new company didn't receive its payouts from mindbody online for 3 months. I brought this to their attention and it took them over 2 months to solve the problem. But wait they only solved 17k and I am still out a little over 3k and they continue not to take responsibility for it but will not let me speak to the merchant processor.

Impossible to figure out totally in-user-friendly! It has never worked without a problem for me with 3 studios - it is like you don't already have the app when you try to add studios - they just want you to look at the deals and adds and don't provide a real service.

They still charged me over $162 per month. Even when I stoped worked with them 3 months ago.
HORRIBLE. They won't refund you! I had to call my bank for fraud and tell them that is a not authorized charge.!

Dropping paid customers, changing things constantly, dropping classes of our schedule. Difficulty signing in and tracking classes. Need I say more.

My local yoga studio started using MindBody app exclusively for booking classes (no cash/card at the door). The app is way too much work. I literally need to factor in an additional 15 minutes before class just to sign in, which is antithetical to the relaxation I hope to achieve by doing yoga in the first place.

The app always forgets my login. So I have to login over and over. The search feature doesn't work well, I always cannot find the ONLY studio I ever go to, until I remember you have to actually select 'Businesses' in the search field. The app promotes a dozen other studios that are geographically closer to me, so it's kinda stealing business from the studio at which I am already going to.

There is ultimately just way, way, way too much clicking, searching, scrolling, entering the same info over and over just to book a yoga class.

I will never go to a yoga studio (or other gym) that forces attendees to use this app.

Our gym uses Mindbody to schedule classes/let clients register for classes. I've been using the software for over a year and have never had a positive experience with customer service. I'm usually put on hold for 45+ minutes and then told they simply cannot fix the problem. Recently all of our clients were unable to login to their accounts or book classes due to a bug and we lost a lot of business, and Mindbody was unable to identify or fix the problem. Words cannot describe how frustrating is it to work with their customer service. Save your time, money, and sanity, do not use Mindbody.

STAY AWAY from this awful company. They're great when signing you up, but blow in every way once they you are in. And god help you when you try to cancel as I am trying to do now. Amazed they are still allowed to operate. STAY AWAY, otherwise stock up on Vaseline.

1. This app does not recognize my password and makes me change it every time i use it
2. Changed the password, tried to sign in with the 4th new password in a month (see above) and received a message to try again multiple times, so I can't screenshot proof of purchase
3. I received the link to join the class i signed up for and received an error message that i had to sign up for it which i had and got the confirmation email and following link.
4. I have a paid membership to the studio (charges are on my bank statement) but Mindbody is asking me to purchase a package to access anything
AND 5. No way to contact them to get help because they require a site code to continue the email form? Wtf is that?

WHY is this such a gigantically huge horror story app?

Price creep, misrepresentation, and many many tech problems. We have spent tens of thousands of labor hours trying to get issues resolved. In the past 30 days, they have double-billed clients, migrated the software without prior notice which changed our settings to allow overlapping appointments, - we do massage therapy so that caused another disappointed client. Promo billing was delayed by 3 weeks, which held up over $800 in funds to us. Now the client believes we are double billing, then asked for a refund since she was not prepared for the late charge. Now clients are checking out and the payments for services and tips are disappearing. Every one of these problems cost me at least an hour to resolve this month. Now it looks like I will be hiring a forensic accountant and am considering a class action suit - this is beyond the pale! Great story in sales about all the features but they are not able to service what they sold. I have spoken with several other businesses in my networking groups who are still angry with MindBody for the time and money they wasted here. We pride ourselves on providing 5-star service and this is damaging our reputation in our community. Totally mad that we are now having our funds STOLEN and after a 35-minute call was informed I would get an email from them - they refuse to commit to calling me back. The tech reps are polite and apologize but that is not the issue. Over $500 in sales processed at our desk yesterday are just gone. The appointments look like they were correctly processed but the funds are missing. Not surprised their CEO stepped down recently. Based on my recent experience I am now wondering if he left to duck upcoming felony fraud charges! I strongly advise against partnering with these guys. They are tarnishing the reputation of the businesses they are supposed to be supporting.

Be careful with the app not updating your credit refunds or your new credit purchases. Cheating you out of 1 or 2 credits over a while adds up!

And the phone number listed on google will send you around In Circles. Non existent customer service except via email which even that is questionable.