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MillyBridal has a rating of 2.58 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MillyBridal most frequently mention prom dress, and return policy problems. MillyBridal ranks 59th among Wedding Dresses sites.
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My daughter fell in love with this dress so without reading reviews, we ordered it. We were excited because there were so many colors to choose from. After placing the order, I researched the company and found that they take photos from designer dresses, and post as their own. I truly thought we would be scammed out of $128. I submitted a few tickets that were never replied to which just confirmed we were going to have to find another dress. I finally received a random reply via their chat assistance log through email which included a link for tracking. I was shocked. We ordered it on 9/15/23 and it arrived yesterday 10/2/23. The dress actually looks beautiful. If you examine it closely you can tell that there are some fabric areas that need cleaned up with trimming and it's not exactly like the designer gown in the photo. HOWEVER, for the price, and the replica of the dress I received… I would order again! Photo reference: the designer dress is in purple on their site and we ordered it in Navy.
I ordered a dress and waited weeks. Dress came with no packing slip or way to return. Dress was the wrong color and the size was not correct. Very disappointing.
I ordered my prom dress from MillyBridal last year and it fit beautiful and was high quality. This year I ordered my homecoming dress from them as well, and set in my custom size just like last year, and it did NOT fit well. It was supposed to be a short and cute dress but my boobs were falling out because it was too large up top and the hemline went well below my knees.
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Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.
Dear Reagan,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is admin@millybridal.org.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
MillyBridal Customer Care