I ordered my prom dress from MillyBridal last year and it fit beautiful and was high quality. This year I ordered my homecoming dress from them as well, and set in my custom size just like last year, and it did NOT fit well. It was supposed to be a short and cute dress but my boobs were falling out because it was too large up top and the hemline went well below my knees.
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is firstname.lastname@example.org.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
MillyBridal Customer Care
Customer Questions & Answers
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Hi Karen, Thanks for contacting us. Please rest assured that our company is legal and formal. You may refer to the following facts: 1.MillyBridal, as one of the leading online retailers, we send our dresses and other products all over the world. 2. You can pay for your order via PayPal now and your payment will be safeguarded. 3. After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around the world such as DHL, UPS and so on. 4. As a legal and formal company, we have our own Facebook. In addition, many customers have purchased from us and left us good reviews. You may also go to "About us" and "Testimonials" for further information. About Us: http://www.millybridal.org/help/about-us.html Customer Reviews: http://www.millybridal.org/style-gallery/all/ 5. We take full responsibility for the wrong size and wrong color dresses. If we send wrong or unmatched dress, you can return it and get a full refund. Please see more details on our refund and returns policy here: http://www.millybridal.org/help/returns.html Have a nice day. Looking forward to hearing from you. Best Regards, MillyBridal Customer Care