• MillyBridal

MillyBridal

Overview

MillyBridal has a rating of 2.56 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MillyBridal most frequently mention prom dress, and return policy problems. MillyBridal ranks 49th among Wedding Dresses sites.

  • Service
    29
  • Value
    29
  • Shipping
    29
  • Returns
    20
  • Quality
    30

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.1%
Positive
2
Neutral
0
Negative
16
50
See all photos

What reviewers want you to know

Positive highlights

  • Trus to size, quality of dress is 100% and colour is exactly like the picture.
  • I just wanted to say thank you for the amazing customer service!

Critical highlights

No critical highlights yet

How would you rate MillyBridal?
Top Positive Review

“Pleasantly Surprised, to say the least”

Justine M.
10/11/23

My daughter fell in love with this dress so without reading reviews, we ordered it. We were excited because there were so many colors to choose from. After placing the order, I researched the company and found that they take photos from designer dresses, and post as their own. I truly thought we would be scammed out of $128. I submitted a few tickets that were never replied to which just confirmed we were going to have to find another dress. I finally received a random reply via their chat assistance log through email which included a link for tracking. I was shocked. We ordered it on 9/15/23 and it arrived yesterday 10/2/23. The dress actually looks beautiful. If you examine it closely you can tell that there are some fabric areas that need cleaned up with trimming and it's not exactly like the designer gown in the photo. HOWEVER, for the price, and the replica of the dress I received… I would order again! Photo reference: the designer dress is in purple on their site and we ordered it in Navy.

Top Critical Review

“Don't order from this sight”

Christine C.
1/31/24

I ordered a dress and waited weeks. Dress came with no packing slip or way to return. Dress was the wrong color and the size was not correct. Very disappointing.

Reviews (115)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (62) customer service (6) custom measurements (3)
Thumbnail of user rachelm517
1 review
14 helpful votes
March 9th, 2020

I was hesitant about ordering my wedding gown online. However, my experience was so great! My dress arrived on my B-Day & was more amazing than I expected. It looks just as I dreamt. My request was NOT simple. I would definitely recommend ordering from them, when you do, take custom measurements from your seamstress/tailor. It didnt take that long either. I ordered in January & it arrived Mar 4th.

Thumbnail of user sofiau2
1 review
1 helpful vote
August 13th, 2022
Verified purchase

Amazing dress I loved it and everyone else did! The customer service is great as well and I also got my dress a few days earlier then expected!

Thumbnail of user evelynns5
1 review
0 helpful votes
August 9th, 2022

The dress was beautiful and it fit perfectly. I got compliments on it and how great it looked on me.

Thumbnail of user laurenm851
1 review
0 helpful votes
February 27th, 2022

Bought a dress from here for the ball. The process was super easy, got to choose the colour of my dress and the dress was made to fit my exact measurements. The woman making the dress was really lovely and even emailed to check my measurements were correct and then again to check my dress arrived okay. Which it had, earlier than expected! Fit perfectly and I got so many wonderful comments on my dress. Really happy with this service and would defo otely order another dress from here again! Thanks so much

Products used:
Dress - custom made to size

Service
Value
Shipping
Quality
Thumbnail of user elles55
1 review
0 helpful votes
September 10th, 2021

I ordered my wedding dress from here, and I'm pleasantly surprised at how my dress turned out. It looks just like the photo, and is actually made very well. It doesn't feel cheap, but the fabric feels very solid. I ordered it mid-august in a custom size, and it showed up at the beginning of September. Pretty good timing. The sizing was pretty great minus being just a little big on top/waist even after giving my measurements. However, I was able to easily adjust it myself to fit better. I would definitely recommend for formal/prom and even wedding.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user lizag47
1 review
0 helpful votes
July 16th, 2021
Verified purchase

I purchased a dress for my sisters wedding and sent custom sizing. This dress is amazing! The fit is absolutely perfect- I couldn't ask for any better. High quality materials and just overall beautiful. Shipping was fast as well. I will for sure by again in the future.

Products used:
Dress for wedding

Service
Value
Shipping
Returns
Quality
Thumbnail of user abbeyg7
1 review
10 helpful votes
April 28th, 2019

I bought a two Piece Dress in blush rose that I got tailored and it was absolutely beautiful and great quality. They were very quick to answer any of my questions! It arrived on time and they even gave me a necklace! IT came 4 days before my prom, so i was a little nervous but that was my bad for ordering it too late lol. I will definitely be buying again from this website!

To find the dress I got search this name:

Princess Square Neckline Tulle Sweep Train Appliques Lace Prom Dresses

Thumbnail of user millyb1
milly b. – MillyBridal Rep

Dear Abbey,
Thank you for your kind review of MillyBridal. We are always happy to hear when our customers have enjoyed their experience shopping with us. You photo is so amazing!
We hope to see you again on Millybridal.org soon!

Best regards,
MillyBridal Customer Service Center

Thumbnail of user laurao427
2 reviews
1 helpful vote
March 4th, 2021

My daughter ordered a dress for prom, and it is beautiful and fits well. She is very happy! I think the overall quality is very nice. The dress does come from China, so alterations would have to be done locally if it didn't fit.

Tip for consumers:
If you contact them, it may take a day to get a response, but they do respond. If you want any alterations, you might send a picture. There was a slight misunderstanding about what we wanted. Overall, the dress is gorgeous and well made, and we are happy with it.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user karis124
1 review
0 helpful votes
April 27th, 2021

We are so impressed with our daughter's prom dress. It is beautiful and was made to fit her measurements (which was double checked from an employee of MillyBridal) because she is 6'1" tall). Thank you so much. It looks amazing.

Products used:
Prom dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user bethanyw61
1 review
1 helpful vote
October 19th, 2020

I ordered my wedding dress through Milly Bridal. I was a little nervous ordering because I knew it was coming from China (during a pandemic when things were shut down), but it shipped in about 2 weeks (they are made to order) and arrived within a month of ordering. The dress itself was gorgeous and super high quality. I couldn't have been happier! I would suggest ordering a little big & having it tailored as that is what I did. I also had my seamstress add a small loop to bustle to the bottom button which worked out perfectly! Thank you so much Milly Bridal! You made my wedding!

Thumbnail of user jemmaj6
1 review
0 helpful votes
September 17th, 2021

I had apprehensions about ordering bridesmaids dresses online however after a friend had recommended Milly Bridal to me, I went ahead with my order.

Two of the three dresses I ordered were custom. One arrived a week before the others and it fit like a glove. The quality was way beyond my expectations.

The last two dresses arrived a week later and during this week I contacted them to ask where they were and they explained that covid had meant there was a bit of a delay. They arrived a couple of days later and again the quality and fit was spot on.

I can't recommend them enough. They deliver on service and quality and I am over the moon.

Thank you for your hard work!

Products used:
All three dresses I purchased

Service
Value
Shipping
Quality
Thumbnail of user lorris26
1 review
0 helpful votes
November 17th, 2020

We are very pleased with our order from Millybridal. The gown came just as shown in the photos. It is gorgeous! We ordered the standard size based on the measurements on the website and the dress was made to those specs. It is well constructed and the attention to detail is beautiful! Be sure to order in plenty of time for the dress to arrive... it did ship when they said it would- They were very responsive in answering all of our questions. We will definitely be ordering from Millybridal again!

Thumbnail of user donohoc
1 review
9 helpful votes
January 11th, 2020

Great fit, very well made and great quality. Daughter looked beautiful for her first ball. Arrived on the exact date i was given. Very happy!

Thumbnail of user joinerd1
1 review
18 helpful votes
September 26th, 2019

Bought on MillyBridal for my bridesmaid and omg they are amazing. Trus to size, quality of dress is 100% and colour is exactly like the picture.
Will definitely order form here again. Order came in 19 days.

Thumbnail of user elizabethc1120
1 review
1 helpful vote
October 23rd, 2020

I loved my dress and would 100% recommend Millybridal. The dress fit perfect it was true to size and even more beautiful in person than in the pictures.

Thumbnail of user vanessal82
2 reviews
10 helpful votes
January 10th, 2019

I just received my dress and it looks amazing! It fits perfectly to me and it's even more beautiful then what I expected. I was a little bit afraid of ordering my prom dress online without trying it, but I really did not find the perfect one in my local prom shops... and I am more then happy now! I love it so much. I will buy other items from MillyBridal again!
Thank you MiilyBridal.

Thumbnail of user almap25
1 review
11 helpful votes
January 25th, 2019

Good quality dress. Custom size fits perfect. Beyond expected. Arrival on time. Was happy with the made that I needed to order another one for myself and two teenage daughters. Was hesitant to order on line not seeing and feeling the material texture but MillyBridal dresses has redeemed ordering online is not bad after all. Very satisfied and extreme happy.

Thumbnail of user yvonner108
1 review
5 helpful votes
March 27th, 2020

Dress fit beautiful and material was great! Very attentive since the moment i ordered my daughters dress. Definetly ordering from this website again. Thank you!

Thumbnail of user sarahc773
1 review
0 helpful votes
April 4th, 2020

I received my dress this morning and I was absolutely over the moon with it it is stunning. I ordered my dress custom sized and it fits perfectly in every way I would highly recommended this company they was more than happy to help if I had any enquires with regular updates on my dress

Tip for consumers:
If u are unsure on what size get it custom made it fits perfectly in every way

Products used:
Prom dress

Service
Value
Shipping
Quality
Thumbnail of user vanessan32
2 reviews
11 helpful votes
June 12th, 2019

I just wanted to say that this dress is beautiful.! It fits her incredible well. It was shipped with care and is so beautiful. The customer service I received was excellent. I WILL be doing business with you again. Shipping was very nice and speedy and the dress is simply amazing, it also fits like a glove. Very pleased and can't wait to wear it to my formal :) Thankyou. I am so glad that we did the measurements before we ordered the dress. I was so pleased at how it fits!

Thumbnail of user mayat31
1 review
0 helpful votes
August 5th, 2020

My dress was beautiful and exactly what I wanted. The fabric and nice and was still good after a hot day to walk around in. Perfect for graduation!

Thumbnail of user simpsone2
1 review
13 helpful votes
April 30th, 2019

This dress is amazing! I was not expecting this quality of material and construction after reading some of the stories online about people not getting what they had ordered. The material and construction are wonderful and the dress is just what we are looking for. We will be ordering more of these dresses for the bridesmaids for my daughters birthday party and then they will be tye-dying them the colors that they want. Thank you so very much and I can't wait to order the rest of the dresses! Keep up the good work.

Thumbnail of user ellies73
1 review
11 helpful votes
May 11th, 2020

This year I was struggling to find a prom dress I truly loved... until I came across MillyBridal. They have hundreds of dresses to choose from and I'm certain you will find one you love from there. MillyBridal made sure my dress was a perfect fit, made sure it was delivered before my prom date and kept in touch with me through the process. The dress was exactly as pictured and couldn't have fit me any better. MillyBridal made my prom a perfect night and I couldn't have ordered from a better company. I will definitely be ordering from them again and I highly suggest everyone try them out!

Thumbnail of user donnaleeg1
1 review
0 helpful votes
December 13th, 2020

I ordered a dress for a pageant and it came out absolutely stunning. At first, I was fearful of it not turning out how I hoped it would be, but I was so wrong. It came out so nice and I received a lot of compliments for it! I will definitely be ordering from here again.

Thumbnail of user hannahc102
2 reviews
9 helpful votes
May 10th, 2019

Dress came just as described and fit perfectly! Delivery was very fast and would definitely buy from here again in the future, thank you

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From the business

Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.

Company Representative

Thumbnail of user millyb1
milly b.
Typically does not respond to reviews

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