MilitaryHeritage

I kept checking the web page for when the MTS-016 English Dragoon Pistol was back in stock. After months, it finally showed back in stock. I ordered right away. The email stated "If the product in stock it normally takes 3-5 Business Days to process and ship your order." A month went by with no notices from Military Heritage (Access Heritage Inc.) I finally emailed them about my order. Robert emailed me back after a week stating "We are presently sold out of the Dragoon pistols but expect a new shipment in the next 10 days." I emailed Robert back stating "I have been checking the web site to see when the "MTS-016 English Dragoon Pistol" was available and ordered it when the page did not show "temporarily out of stock". I checked today and it still does not state out of stock. Is the web page not correct?" Robert replied a few days later, "They just arrived not two hours ago. We will be shipping yours out to you in the next few days." Two weeks go by with no notice of shipment so I email them again, "Can someone provide an update on my order?" Robert replied,"Sorry for the delay. I had marked your order as filled but it was not! Totally my fault and I sincerely apologize. Just processed payment and sent your order to the warehouse to ship as soon as possible."

I replied back, "Considering how sloppy your company has handled my order, I would like a full refund. It just is not worth it and I have no trust in your company. Please provide a receipt of the full refund."

I would not recommend purchasing from this company.

I bought a sea service pistol from military heritage, it looks nice however the lock is junk.
The trigger pull was extremely hard so bad my wife could not fire it at all. I did some light filing and fixed that part
If looks like the lock was just roughed in not finished, the distance between half $#*! and full $#*! is very small
When fired the stroke is so small it just barely sparks. I tried calling never a answer and no reply to emails?
It looks like i will need to get custom gunsmith work done to this pistol to get it right. Would have saved money
Had i bought this pistol from a reputable dealer. No customer service at all? Beware!

Was quite disappointed in the product received. Was no where near the gun pictured in add. Stock was painted black and of very poor quality.Inletting good but stock was like a fence post. Very crude work. Thought about buying another gun but want waste my money.

Ordered August 29th and now it`s September 20th. Ordered 18th century gentlemen`s flintlock pistol. E-mailed 4 times with no response. Called once and left a message with no response. Just cancelled my order. What a joke.

If you can`t run your business for whatever reason, THEN SAY THAT ON YOUR WEBSITE. Stop selling items as usual.

If you don`t have something in stock and have to wait for it, THEN DON`T LIST IT AS 'IN STOCK'.

There no excuses for treating customers this way. These are just basic principles of running a business. You can`t just let the orders pour in, then not answer any questions, and let weeks pass with no contact. I can`t believe these people are somehow still in business.

I placed an order for a cavalry officer's sword earlier this year. Have not received yet. I have emailed them several times and get the same response each time - that they are busy and will send when they can but so far I have received nothing. I would not waste time or money with this outfit.

I love my Brown Bess musket and Sea service Pistol that I bought from them a year ago. I called them and Emailed them numerous times to ask a few questions that I had. They never returned any of my calls or Emails. Very poor customer service!

Answering all E-mails with a automated replay system is just bad customer service. Customers want answers. If your orders & supplies are that backed up, then hire more staff. I seem to have been waiting for ever for you to get the 1816 Springfield in supply again. Ordering system needs updating.

I'd give the zero stars if I could. I've sent this company two email requests over a weeks time requesting info regarding their Shin-Guntos. They lack the professionalism to respond to my requests. I can only imagine how their service regarding orders is. Smh

Ordered online as Ed. G, got no confirmation. Emailed for status a week later, no response. Emailed a week after that, no response. Emailed a third time to no avail. To avoid absolutely

Good luck trying to reach anyone by phone or email.
You never get a live person. They don't return calls or emails.

Very strange. Cancelled my order via credit card company.

Ordered online, got no confirmation. Emailed for status a week later, no response. Emailed a week after that, no response. Called and left message, no response. Ordered from a different vendor.

Jianyun Xu Dennis Xu dob 04/10/1976 address: 5503 159TH PL, REDMOND, WA *******
Jianyun xu works in Microsoft Redmond, WA, USA.
I have disheartening experience with Jianyun Xu Dennis Xu. I worked with him before. He never gave me any respect. He considered me as a slave, treated me like garbage and used every way he can to abuse, mistreat me. What he did to me were without my knowledge and against my will.
I tried my best to commute with him, such as I tried to ask him why he treated me so badly, what was his expectation from me, but he always rejected to commute because he thought I didn't worth him to talk, the only thing I should do is to obey him without any condition, even if his expectation is unreasonable, impossible or unhumane.
After I tried my best to stay away from him, he still mistreated me using whatever ways he could find.