• Milanoo

Milanoo

Overview

Milanoo has a rating of 2.53 stars from 888 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Milanoo most frequently mention customer service, wedding dress, and return policy problems. Milanoo ranks 313th among Women's Clothing sites.

  • Service
    109
  • Value
    108
  • Shipping
    111
  • Returns
    80
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 46.7%
Positive
7
Neutral
0
Negative
8
65
See all photos

What reviewers want you to know

Positive highlights

  • Great website, good prices and excellent customer service.
  • I found an amazing wedding dress on this site, and was worried since it was so cheap.

Critical highlights

  • I measured myself and ordered according to their size chart, which is wrong.
  • In addition to the fact that their customer service is very bad and their return policy does not convince me at all.
How would you rate Milanoo?
Top Positive Review

“Impressed by Customer Care!”

Conner B.
11/13/23

I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Top Critical Review

“NEVER AGAIN!”

Pamina B.
2/19/24

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Reviews (888)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) size chart (28) return policy (31) wedding dress (43) restocking fee (17)
Thumbnail of user panini.becker
1 review
0 helpful votes
February 19th, 2024

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kelisah
1 review
0 helpful votes
December 12th, 2023

They just a horrible company to be so known.
I been emailing them about my refund for a few days an no reply!
I even ups tracking their Item/Shirt back to them so I know they received because ups said they sign for it it an still nothing.
I will never purchase from them again

Tip for consumers:
I sent back there product never worn an they still haven’t issue my refund

Products used:
Shirt

Thumbnail of user ediliam3
1 review
0 helpful votes
March 13th, 2024

I spent $300.00 on 2 trench coats.They sent me a wrong tracking number.At the end they sent my mechandise to Germany and my address is in Queens NY. I lost my money 😡How could they get away with this?They need to be stopped 😡😡😡

Thumbnail of user jackies869
1 review
0 helpful votes
May 26th, 2023

I had a terrible experience ordering from Milanoo, and will never order from them again. The dress that arrived at my house was way small and had two snags in it. They made it an absolute nightmare to return, and communications with customer service were awful. I was not refunded back my entire amount. Shipping the dress back to China was super frustrating... they would not have refunded me unless I contacted them several times asking where my money was. HORRIBLE EXPERIENCE.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user meepb
1 review
7 helpful votes
March 31st, 2021

This is a SKETCHY site! They have bad return/refund policies, take a LONG time to reply, and their product reviews EXCLUDE bad reviews. Other people I know who have used the site, as well as myself, wrote reviews of products and if it's not a 5 star review, they don't post it.

They basically want t pull you in, give you badly made products, make it so you can't return or get refunded, then make a profit.

Save yourself the trouble and don't buy anything from here! HORRIBLE SITE.

Tip for consumers:
Bad return policy, fake reviews, poor quality products

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user taliyahmarmstead97
1 review
1 helpful vote
October 27th, 2023

This site is a scam! Do not purchase anything from this site, on the 9th of October I ordered Pu black Toe heel booties with expedited shipping. The shipping said it's take 3-5 business days, after the 5th day I reach out to them requiring an update, a tracking number regarding my item, they Message me back within 24hrs stating that I have to provide bank statements showing confirmation of my purchase. That was a red flag! I then told them that no clothing company ask for no form of bank statements. So I then called my bank about this transaction to get a refund of $120.41, the teller then told me that this transaction is on auto pay and this company is processing an additional $120.41 out my account. I had to cancel my card and order a new one DO NOT ORDER FROM THIS SITE!

Service
Value
Shipping
Quality
Thumbnail of user lowellw29
2 reviews
1 helpful vote
May 1st, 2023

I ordere I ordered some shoes from this company without following the space cardinal rule. Always read the reviews first! I waited almost 2 weeks before the order shipped. They only shipped because I tried to cancel the order. The package was left on my porch. I took it to UPS and told them I was declining the package. I received two phone calls from them asking what I wanted to do with the package. I explained that I declined once again. Milano inform them that I wanted the package. That was the reason for the second call. I realize that they were playing dirty after a lot of back and forth with Citibank they said they were unable to resolve the issue with Milano. Never have I ever heard of a company as big as Citibank not being able to reverse a charge. I don't have the package it is still at ups. Finally Citibank decided to issue me a credit for the full amount. Do not ever order from Milano! It is a fraud and a scam. I am still mad. The rating is actually zero Stars. Lowell W.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidl3914
2 reviews
1 helpful vote
July 12th, 2022
Verified purchase

Bought sandals looked totally different when arrived. Asked for refund but had to pay shipping cost both ways and restocking fee. They make it very difficult to return even though they w show"easy return". Do not buy from this site.

Tip for consumers:
Don't buy from them because actual item doesn't look as advertised

Products used:
Returning sandals

Service
Value
Shipping
Returns
Quality
Thumbnail of user monikai7
1 review
1 helpful vote
January 21st, 2023
Verified purchase

I ordered a pair of white boots on 27 November 2022 from Milanoo, which is actually a Chinese company. I paid 30 euros extra for fast shipping, on the website it said they would be delivered to me in 4 Days. Until 22 January 2023 I still haven't received the parcel. I wrote to them to inquire about my parcel, they wrote that they had sent it, and that it was not their problem if I had not received the parcel, to inquire at Fed Ex (a courier company), Fed Ex said they would deliver it the next day, which was 29 December. Until today the parcel has not arrived. I called Fed Ex again to see where my parcel is, they said that my parcel was destroyed at Milanoo's order, because they didn't reach me. Which of course is not true as I spoke to them several times on the phone, and even told them to leave the parcel in my post or in the front of the door...
So don't buy it as they don't deliver!
They are the biggest SCAMMERS!

Tip for consumers:
Don't buy, they are not delivering!!!

Service
Shipping
Quality
Thumbnail of user michelaj5
1 review
0 helpful votes
April 19th, 2023

The order was created the 9th March, I received all good at 19th April (delivery time on internet site = 10 working days!). I really risked not to have the goods at the date even if I did the order in advance. I had to pay delivery cost at the courier (40€). Customer services is rude and useless and not available to refund expenses. I will never recommend!

Tip for consumers:
Please make you a pleasure. Avoid this site

Products used:
wedding goods

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineo154
1 review
17 helpful votes
March 19th, 2020

I ordered a black hat from this company on 26/06 which I needed for a funeral tomorrow. The website stated between 7/10 delivery and\i have not received the hat for my mother's funeral tomorrow. I've tried calling them on the phone which either just rings and cuts out or just cuts out immediately. I'm totally appalled as it looks like I wont even get a refund. I had checked out the negative reviews but I thought they cant be that bad but unfortunately they are. WATCH OUT Britain before ordering anything from this company.

Thumbnail of user noeliar21
1 review
0 helpful votes
November 14th, 2022
Verified purchase

I bought my bride dress on this website, when it arrived it look nothing like the one the show in the pictures, but more like a carnival costume. The flowers on the corset where almost falling out, it looked so cheap and the materials where terrible.
I emailed them saying I wanted to return the item as it wasn't anything like the posted on their site. They said to me they would send me another one that I choose for 175 eu because that would be cheaper for me than actually return it. I told them I wanted my money back and why and they replied to me the dress was the same as they offered! I had to pay for the return and they took the money from the shipping even though it says is free... They only paid me half of it excusing themselves saying it was my fault! Don't ever buy in there, quality is super bad, the measurements are a joke, im their words it can be 6 cm bigger or smaller... Cause it seems is different in China. In other webs you can get a much cheaper offer and much better quality, run away from them!

Tip for consumers:
Don't buy here

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizs558
1 review
0 helpful votes
January 7th, 2023

Very disappointed. I bought a dress from Milanoo intended as my wedding dress and the dress came manufactured incorrectly. The button clasps were on the same side as the buttons so I wasn't able to close the wrists on the dress. When requesting for a return, customer service recommended I bring it to a local tailor instead of returning. Once they finally accepted the return, they informed that I would be responsible for the shipping costs and they would take 15% of the total cost for restocking fees. The dress is more money to ship back to China than it was to purchase. Because of this experience I unfortunately will not be buying anything from this website again.

Tip for consumers:
Review the return policy before purchasing

Products used:
None - product manufactured incorrectly and couldn’t return it

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaw10
1 review
3 helpful votes
December 15th, 2021

Terrible service. I spent $500 on 4 pairs of boots and they all didn't fit properly and 1 pair was even defective. I requested a refund and they have now been asking me question after question about the shoes and why they don't fit and what size I would order instead and asking for pictures. The problem isn't the sizing, they are just ill fitting. I just told them if I don't receive a refund or return label by the end of the week then I will do a charge back. This company sucks!

Thumbnail of user lilianah26
1 review
2 helpful votes
September 26th, 2021

I bought a dress online and I received a horrible dress different from the photo which I paid back and paid for the shipping they agreed to return the money for the dress to my credit card and I never received the money back I sent a copy of the receipt because I resent it and never the money was put back on my Credit Card. I do not recommend this page to make purchases, it is a scam, it is better to buy here in the USA

Products used:
The dress that I returned I paid for the shipping I sent a copy of the shipment they agreed to send the money back to my credit card and they never did what they are showing is a shipment of another dress that was in July that has nothing to do with this second dress So I ask you please to re-send me the money to my credit card thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbaras1341
1 review
18 helpful votes
May 19th, 2020

They steal you're money and lie that they shipped the order, then do nothing to resolve. STAY AWAY, this is a SCAM.

Thumbnail of user ulriken2
1 review
0 helpful votes
December 25th, 2022

I wanted to return my order as the size of the clothes I ordered was way too small. The customer service offered me a 15€ voucher and told me to sell the clothes on eBay. When I answered that I didn't want the voucher but I wanted my money back they just didn't answer anymore...
Not serious at all. I only gave 1 star because 0 stars were no option.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mistaf
1 review
0 helpful votes
November 18th, 2022
Verified purchase

It's been almost a month since I been getting the runaround, I was told that my order would get shipped but it never did now it's telling me that I m getting my money back and what I ordered

Thumbnail of user sierrab58
1 review
0 helpful votes
July 16th, 2021

I bought what was supposedly a cute boho flowy dress for a sorority event in may. It showed up today (July 16) and looks more reminiscent of a colorful abuelita dress than flowy boho. Was not as pictured, ran large, and with the other reviews I've seen on this site, I shouldn't even waste my time trying to get my $30 back. Wish I would have looked up the site before I bought.

Tip for consumers:
If you’ve looked at any other reviews on this site you know you shouldn’t buy anything from them.

Products used:
Dress

Value
Shipping
Quality
Thumbnail of user monicar66
1 review
0 helpful votes
February 27th, 2018

The dress I ordered is very cheaply made and is not good quality at all. I decided to return it but the returns process is lengthy and there is a 20% re-stocking fee in addition to tracked return postage (tracked or they won't refund the money). In my case £36 less re-stocking fee of £7.20 and postage of £15.20 left me with £13.60 ish! I decided it wasn't worth the trouble but I will never buy from this company again and I certainly do not recommend it to anyone. Avoid at all costs!

Thumbnail of user aaniyahl
1 review
0 helpful votes
July 16th, 2021

Please don't but from this scam.
They don't expect returns
Clothing is fake cheap look alike.
It's not worth the time

Tip for consumers:
Don't shop
It's 100% a scam

Products used:
Just threw out tge dress it was that bad

Thumbnail of user traceyc280
1 review
0 helpful votes
September 22nd, 2021

I texted the company two times to get tracking information and never got a reply. I had to wait for a month to receive my package. Your customer service department sucks. That is if you even have a department. I ordered a costume for my daughter. When we received the costume it was poor quality and cheap looking. I feel we were ripped off! When I pay a lot of money for something I expect it to look like the picture. I also expect it to at least stay together while she is trying it on. It ripped under the arm and the side zipper broke. I will never order anything from this company again. All I can say is buyers beware! Overpriced and poor quality! As you can see the add shows a white part at the bottom and it's not included.

Thumbnail of user websterp7
1 review
0 helpful votes
March 8th, 2023

Returns need to be sent to a China address vis USPS!
And you have to pay for the return shippimng.
They also charge a 15% restocking fee.
If you don't return, they will only give you 15% of your purchase.

Tip for consumers:
Don't use this site.
Shoe sizes not good.

Products used:
Shoes,

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelk30
1 review
1 helpful vote
July 27th, 2017

I would never buy anything from these scammers. I paid for a dress months ago and i never received anything, they are not paying me back my own money although they know they did something wrong and the item got back to them because of their own mistake!
The customer service passing me around and they are not professional at all.

Thumbnail of user marianau9
1 review
3 helpful votes
July 27th, 2021
Verified purchase

Waste of time and money!
I bought a jumpsuit for about 100 euros for my wedding. When it came in Germany, I had to pay € 39 customs because the seller did not pay for it. The seller did not inform me anywhere before the purchase that these additional costs would arise, which is against German legislation. When the jumpsuit arrived, it was not the size shown on your website i. E. you sent the wrong size. MILANOO says that they can exchange the wrong size, but that I have to pay the return costs of around € 50. It is so unfair that because of a mistake on your part, I have to pay an additional € 50 for a return! Total waste of money and time! Of course, I couldn't wear the jumpsuit for my wedding.
Not recommendable! You shouldn't buy anything from these scammers!

Tip for consumers:
Do not buy form MILANOO !

Products used:
None

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.

Business History

Founded in 2008, Milanoo.com is a leading online retail store based in Chengdu, China specializing in selling men’s and women’s clothing, wedding and special events items, shoes and a wide variety of other products. We always strive to provide our customers with high quality products at a competitive price and cater to customer's explicit needs.

Company Representative

Thumbnail of user customers8
Milanoo C.
Typically does not respond to reviews

How do I know I can trust these reviews about Milanoo?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Milanoo?