I have been using milani for decades however they have since been pulled from the shelves. Which make me resort to buying it online for the first time. BIG BIG MISTAKE. I bought a few items amounting to hundred of dollars but was most interested in trying the blur primer. When I received my parcel after a long time as its shipped to Asia, imagine by surprise when my blur primer and my free lip scrub were missing. I emailed them and they decided to refund my blur primer amount and do a store credit for my free lip scrub. What the actual duck. I rejected and said no. I wanted to receive the remaining of my items. I didn't want to spend another dime at milani as the shipping to Asia was expensive.
I had to fight tooth and nail for them to accept my deal. Wasn't it their fault that they didn't ship out the items. Why must I bear responsibility for their mistake? Its ridiculous. So after a few emails back and fro, they decided to ship out the items. However I'm left fuming because it took another 3 weeks to receive my items. So in conclusion their customer service is horrible and the staffs incompetent. There shouldn't be any missing items to begin with. That being said... however their products are good. However I would not recommend buying them online. Take note that their products are also expensive for a drug store. Their milani concealer are 5ml worth of product about $20 and compare them against ysl concealer which is about $60 and have 15ml of product in them. I love their concealers, one of the best in my opinion but you are not getting the best amount of product which leaves you to scrape the product out of the bottle. Their blushes are good as well as their lip products.