They lie to you. NEVER ORDER FROM THIS PLACE.

Very Slow Shipping But the Product is of Good Quality, So all in all I guess it's fine.

Excellent service. Great price. Will use again.

First email, sent 15/06/2012 6:34 PM:
To whom it concerns,

We purchased a Western Digital My Book Essential Wdbacw0020Hbk 2 Tb External Hard Drive on May 18, and it has yet to arrive, a month after placing the order. I recently called and spoke with a representative who promised to call me back later that afternoon about the status of this order. It's been three days and I still have yet to hear anything back about the reason for the excessive delays in shipping or returning my call. Needless to say, our confidence in your company is shrinking day by day, and now I can't seem to reach anyone at either phone number to discuss this during your posted office hours. What kind of fly-by-night organization are you running here?

FYI: waiting an entire month for a hard drive we have already paid for is unacceptable, and three days with no response from a "customer service representative" regarding the delay in shipping is downright laughable. I hope someone can take ownership of this situation and help rectify it, but judging from the lackluster customer service I've received so far, I probably shouldn't hold my breath. If you cannot explain such an excessive delay to our satisfaction or fulfill this order, please refund the entire $138.95 so we can purchase a new hard drive from a more reliable, reputable company. In any case, rest assured that you will not be getting our business again, nor will we recommend you to any of our clients.

On 2012-06-15, at 21:20, "Mightytechtronics.com" <*******@mightytechtronics.com> wrote:
All outstanding orders including this one and recent ones, will all ship early this coming week directly through our distributor in Vancouver by UPS Express with tracking details. We offer our outmost sincere apologies for the delay, We are a Small Business and have been very behind on shipments simply due to the excessive orders and demand we have been getting in the past 3 weeks. Please accept this apology. We are shipping all outstanding orders early this coming week, and if your order doesn't ship by early this coming week, we will have it cancelled and Fully Refunded.

Second email, sent 15/06/2012 9:40 PM:
Lack of planning on your part does not constitute an emergency on ours. You should have contacted us immediately once you knew there was going to be a delay, instead of letting us just sit here and look like idiots to our clients. If we had known you were going to have a problem fulfilling our order in a timely manner we would have just gone somewhere else that could deliver on a reliable schedule, and our client who needs that hard drive wouldn't be stressed out needlessly! You ought to be ashamed of yourselves. I hope this SNAFU has provided a valuable lesson about the responsibility you have to people who pay you and the importance of timely communication.

On Fri, Jun 15,2012 at 11:58 PM, Mightytechtronics.com <*******@mightytechtronics.com> wrote:
Hi,
We want to express our outmost sincere apologies for this. We are a Small Business and have 3 employees packing shipping everything ourselves, and handling phone calls and emails. Please accept this outmost sincere apologies. We are adding new staff to handle the growth of sales volume. Once again sincere apologies for this and As a Small Business we are learning the realities and the places where we went wrong in terms of logistics and communication as well.

Third email, sent 21/06/2012 10:06 AM:
So what's the status on our order? Has it shipped yet? You promised that our order was shipping out early this week with tracking numbers, but we've STILL received no word about the shipment and it's Thursday (not that I'm surprised in the least). We placed this order SIX WEEKS AGO, well before your supposed "excessive orders and demand" manifested.

I've had it with you guys. If you can't fulfill the order in a timely manner as promised, don't just keep making excuses, insincerely apologizing for the delay, and feeding me some b. S. line about when the shipment's going out. NEWS FLASH: nobody cares about your problems running a short-staffed small business... we're a small business too and we can't afford to sit and wait a whole month and a half for you to get your s**t together and ship one hard drive. Our customers would desert us in droves if we operated the way you apparently do.

Please just cancel the order and refund our entire $138.95. I'm through dealing with you.

On Thu, Jun 21,2012 at 1:40 PM, *******@mightytechtronics.com <*******@mightytechtronics.com> wrote:
Order was submitted to our distributor Today and will ship today and delivered tomorrow-
For: Western Digital My Book Essential Wdbacw0020Hbk 2 Tb External Hard Drive - Black
Please accept our sincere apologies for everything.
Expect tracking details upon shipment this afternoon

Fourth email, sent Mon, Jun 25,2012 at 10:02 AM:
Where's the tracking number? You never sent it. It's been 4 days now.

The lies and misinformation stop here. RIGHT NOW. Where is the item we paid for nearly TWO months ago? I should not have to keep hounding you for information about this purchase.

If this matter is not resolved immediately, I will be submitting a complaint to the Office de la protection du consommateur as well as the Canadian Anti-Fraud Centre. You can't just take people's money and then jerk them around for two months without repercussions!

Fifth email, sent Tue, June 26,2012 at 6:02 PM:
Where's the tracking number you promised me six days ago? Where's the hard drive we ordered SEVEN WEEKS AGO, which you promised had shipped six days ago from Mississauga and would be delivered to Montreal the next day? Were you just trying to shut me up by feeding me that bulls**t line, because I just Googled your company and lo and behold, looks like you've pulled this little "oh, we're shipping it now" stunt with other people as well. I only wish we'd bothered to look up this information BEFORE placing an order. I guess the old adage, "If a deal looks too good to be true, it probably is" holds firm.

I want this order cancelled and our money refunded NOW. I don't care if it's "shipped already." You've proven yourselves to be completely unreliable and untrustworthy, and I would not be at all surprised to receive the wrong item or even just an empty box from you guys after all this.

In addition to the Office de la protection du consommateur and Canadian Anti-Fraud Centre, I'm getting the RCMP and FBI involved, AND calling the bank to charge back the item. You have just f**ked with the WRONG small business.