Microtel Inn

We arrived arrived in the middle of night at the Microtel Inn in Tracy, CA (www.microtelinn.com/) -- 3:30 AM to be precisely. The front desk person was very courteous despite the very late late hour albeit it bit slow. It was very nice to see the staff still working and be so courteous. We paid $71.99 for this one night stay -- a very reasonable amount. The room was comfortable, and so was the bed. I usually stay at Motel 6s and can could immediately tell the difference. The room ad big mirror, a wooden dresser, a big TV screen and double panel windows to shield from the (rather loud) freeway noise. We got our weak-up calls promptly next morning and enjoyed the complementary continental breakfast served until 9:30 AM. Bottom line: From now on we will stay in Microtel Inns and no longer Motel 6. The only problem of Microtel is that there are few less Microtel Inns than Motel 6.

Horrible service, slapped with hidden fees that were not listed on the site when we booked it. Super loud in the mornings. Room service unlocked our door and tried to come in while I was sleeping at 0830 (check out is at 11). I argued about the hidden fees that were added on day 2 of our 3 day stay@ Kansas City, Mo. Microtel Inn & Suits. The night clerk, who spoke very little English, refused to allow me speak with his manager. He also told me if I didn't like it I could go elsewhere. He did offer to refund my 3rd night, he claimed to be reinstating the funds onto our credit card and we would see the money in 1-2 business days. We never received the money back... calling their main office then reporting them to the BBB.