• Microsoft Store

2018 CUSTOMER CHOICE AWARD

Microsoft Store

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Overview

Microsoft Store has a rating of 3.19 stars from 205 reviews, indicating that most customers are generally satisfied with their purchases. Microsoft Store ranks 12th among Computer sites.

  • Service
    28
  • Value
    23
  • Shipping
    16
  • Returns
    17
  • Quality
    16
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
0
Negative
7
4
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I ordered a phone from Microsoft Store & within 2 months it developed faults.
  • I can't really call them a customer service rep because there is no customer service.
How would you rate Microsoft Store?
Top Positive Review

“Use it on a daily basis”

Imrul A.
7/2/23

Initially it seemed to be inconvenient, but I got adjusted to microsoft store quickly. I download themes for my desktop, install all crucial applications in a blink of an eye. If we compare installation process when you download something from the net, then it's far slower. So, I'm glad using it and can't understand those scolding it.

Top Critical Review

“Disney + app was uninstalled for no reason and now won't update/download”

Motswedi M.
11/29/23

I came back for holiday and I found my app gone for no reason. I tried uninstalling and installing it but it said "something happened on our end" and it keeps asking for microsoft edge's latest download! Come on, I have microsoft edge (latest version downloaded) but it still does not work! What else does this thing WANT! WHY THIS THING?! I pay good money for good apps, not ones that don't work. I WANT MY DISNEY + BACK NOW!

Reviews (205)

Rating

Timeframe

Other

Reviews that mention popular keywords

microsoft store (34) customer service (21)
Thumbnail of user rayj248
2 reviews
2 helpful votes
August 24th, 2022

After changing the windows, I faced some issues with reactivating the MS office 2019, as after I activate it and restart my pc, I have a message that the MS Ofiice didn't activated. What can I do?

Thumbnail of user agnesd3
3 reviews
3 helpful votes
October 14th, 2015

They have good products, but the also had a software issue. I like the customer service and over all it's ok

Service
Thumbnail of user wadec20
4 reviews
0 helpful votes
June 28th, 2017

In general, an excellent company. But the operating system could be better. She is already many years old, but the same mistakes move from version to version.

Thumbnail of user kathrinej1
5 reviews
0 helpful votes
January 18th, 2021

Not the greatest place to get your software, look elsewhere, keeps bugging me to install their windows 10 spyware...

Thumbnail of user edk30
10 reviews
17 helpful votes
December 19th, 2017

Microsoft Store is certainly handy but I've found a lot of their items available elsewhere at lower prices. I use them primarily to download apps, etc.

Thumbnail of user bradb56
23 reviews
21 helpful votes
April 28th, 2016

Nothing particularly special about this store either.

Thumbnail of user faisali
5 reviews
2 helpful votes
August 21st, 2016

Very professional and offers are great

Thumbnail of user peterb137
7 reviews
12 helpful votes
January 24th, 2016

Its good sooo far but if they could make better than apple then i will certainly buy more of your products. Its already 2016, still, a lot of bugs still exist in your systems and products.

Thumbnail of user vanlouisp
3 reviews
5 helpful votes
February 20th, 2012

My experience with m Microsoft store has been good in past. But the recent hack in their system has Left me a little worried.
I dont think my credentials are safe.

Switch to Linux.

47 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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