• Microsoft

Microsoft

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Overview

Microsoft has a rating of 1.49 stars from 411 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Microsoft most frequently mention customer service, phone number, and bill gates problems. Microsoft ranks 166th among Mobile Applications sites.

  • Service
    144
  • Value
    126
  • Shipping
    87
  • Returns
    89
  • Quality
    126
Positive reviews (last 12 months): 5.6%
Positive
5
Neutral
2
Negative
82
41
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Until then, I will be making their customer service reps hate living.
  • I go onto microsoft account and there is no settings button.
How would you rate Microsoft?
Top Positive Review

“They are doing their best”

Gael S.
1/6/24

I have seen their recent update that was back in the previous month where they are trying to expierement with the embedding of their own "chatgpt", don't remember how it's called, but it serves as a help for a user which can literally do everything for you. Recent times microsoft started to delight me by the updates, earlier there were dry security updates and some minor fixes, but now it seems to me they are really doing their best to deliver quality solution.

Top Critical Review

“Sims4 expansion pack cost”

Cait K.
2/16/24

This company literally sucks. I was on the phone for over an hour with three different people because sims 4 says the snowy escape expansion pack is 19.99 and EA shows 35.99. The representatives saw the same thing and that the price was recently adjusted, YET they could not price match and now want me to contact the developer. Utter BS. Just want to boycott the whole entire system and this screwed up multibillionaire company.

Reviews (411)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62) microsoft account (18) phone number (16)
Thumbnail of user gaels8
8 reviews
0 helpful votes
January 6th, 2024

I have seen their recent update that was back in the previous month where they are trying to expierement with the embedding of their own "chatgpt", don't remember how it's called, but it serves as a help for a user which can literally do everything for you.
Recent times microsoft started to delight me by the updates, earlier there were dry security updates and some minor fixes, but now it seems to me they are really doing their best to deliver quality solution.

Thumbnail of user jasmineo33
1 review
0 helpful votes
August 2nd, 2020

Thank you guys so so much for saving are lives but just us the tiktok community. Much love go towards y'all.

Thumbnail of user lesliep49
1 review
0 helpful votes
January 16th, 2018

Microsoft is a company that truly inspires confidence and causes cooperation in the workplace and a true leader in the business world.

Thumbnail of user peggys704
1 review
0 helpful votes
August 9th, 2023

My microsoft surface pro was over heating. I figured after 2 years, it was done. Called Microsoft not expecting much, but WOW! They not only fixed it, they were polite, humorous, professional, quick, considerate, fixed the issue of out dated drivers, and even called back the next day to ensure it was still fixed!

Thumbnail of user kadiej
1 review
0 helpful votes
August 2nd, 2020

Thank you for buying tiktok, it means a lot to all of us Americans. Once again thank you so so much.

Thumbnail of user ladeea
1 review
1 helpful vote
August 28th, 2023

It is odd that we are asked to "Buy American" and when we do, they provide difficult to understand accent customer service from abroad, particularly from India and African regions not because they are tech savvy, it's because labor is cheap!
When we have a problem or product issue and call your customer service line for help and guidance, we can't understand a word of what' most of your customer service agents try to say due to extremely and I mean extremely thick, distinct Indian accent which majority of your employees possess!
What's the matter Microsoft?
Don't you make enough money off of America and Canada Customers alone, in order to provide us with decent customer service that we could at least understand?! By that I mean a toll free number specifically designed for USA and Canadian customers or at least hire more people with light or a fair amount of accents to perform a phone job?! Don't get me wrong, I too have an accent this is not against accents it's against hard to understand accents performing the wrong jobs trying to guide people or the difficult accent to understand.
For God's sake every phone job that I have had before they Interviewed the prospect to ensure they have a good, strong phone voice, are with reasonable accent that everyone could understand!
An accent when subtle or understandable is beautiful but when you can't understand a word they say it becomes very frustrating.

When there is a problem and we get frustrated with your product or service, we don't need to call your customer service line Waits Too Long for someone to pick up and then get more frustrated while struggling to understand what advise the customer service is trying to give us!
I often get MORE Frustrated, hang up and redial/ wait a long time just hoping for someone with less accent would pick up so at least I can understand and BOOM! Another one, equally as annoying as the previous one picks up! If you want to give us good service start screening your phone
Operators in customer service area for a good phone quality voice, making sure they're understandable. That's all!
I bet you would not hire sales people with the thickest, hard to understand accents for the purpose of marketing your products! Won't you show the same courtesy to the people who have already spent hundreds or thousands on your products and need help and shouldn't get frustrated for calling your customer service line.
Hope someone from Microsoft was a decision maker would actually read this comment and take it seriously.

Products used:
Microsoft Laptop windows 11

Service
Value
Thumbnail of user emmas293
1 review
0 helpful votes
August 2nd, 2020

Thank you Microsoft for saving TikTok! We all appreciate it sooo much! Bless you! I pay my respects

Thumbnail of user sallyl147
1 review
0 helpful votes
August 2nd, 2020

I gave Microsoft's five stars because they saved Tik Tok for billions of people that live in America and I'm so grateful that they bought tiktok and I'm so happy we're the best company ever you save Tik Tok you save kids happiness Heroes for just going to go crazy thank you guys so much you're literally the best!

Thumbnail of user josephm85
3 reviews
16 helpful votes
December 11th, 2014

Microsoft is a creative company, they create operating systems, updated software, I appreciate their work, without Microsoft? I can't think about this

Thumbnail of user dylanv22
1 review
0 helpful votes
August 2nd, 2020

Thank you so much for saving Tic tok you are amazing and I love you five out of five stars highly recommend

Thumbnail of user binayab1
4 reviews
0 helpful votes
June 23rd, 2019

Its really good software product and l loved itt and used since a long time.and its feature and quality are verry good.

Thumbnail of user florrya
3 reviews
4 helpful votes
September 27th, 2014

Best products! Microsoft publishing super attractive products around the world. I love their mobile phones so much. GO MICROSOFT GO!

Thumbnail of user testrios
5 reviews
30 helpful votes
Thumbnail of user lv76
1 review
0 helpful votes
June 16th, 2022
Verified purchase

This is my first computer that I have bought on Microsoft.com and it's a prebuilt PC from CyberPowerPC, amazing people who made the best pre-built PC anyone could have asked for. They did a far better job than I expected, and I already expected great things. Ordering was simple and the list of tech specs made it easy to figure out exactly what I was getting. There would be no surprises. Shipping was fast and the computer came tight in a box with protective bags inside the case to protect all the innermost parts. That means I got it without any scuff marks or damages. Using the guide that came with the computer, I quickly got it running. Purchasing a CyberpowerPC from Microsoft was a great experience and would recommend others to do the same especially if you're looking to get the best pre-built computer available.

Products used:
Computer

Service
Value
Shipping
Quality
Thumbnail of user normah114
1 review
0 helpful votes
August 2nd, 2020

I really want to thank you for wanting to buy Tik tok so that you could make millions of people happy!

Thumbnail of user matthewt
13 reviews
88 helpful votes
August 19th, 2010

Microsoft.com is where you go if you have a problem with your windows based PC or just want to see what the latest and greatest software Microsoft will be putting out to the public in the future or now. You can navigate the site pretty easily and everything is at your disposal. There is a bet that you need to find information about a Microsoft product this site is where to go.

Thumbnail of user willc11
6 reviews
9 helpful votes
Thumbnail of user madisons
21 reviews
97 helpful votes
March 25th, 2010

It started with Microsoft Ver. 1 and now we all know it as, Windows 7.
Windows is a Computer Operating System created by Microsoft and it is the System we all know, but not all love. Windows is a very functional OS and has a lot more people using it than any other OS.

Thumbnail of user briannahd
1 review
0 helpful votes
August 2nd, 2020

Thank you for saving Tik Tok we appreciate it without you our generation would be down hill thanks again

Thumbnail of user marnettea
2 reviews
1 helpful vote
November 19th, 2018

I enjoy checking the site to see what they have. That way when I have the money I can buy a reputable computer. I also like playing puzzles and other games.

Thumbnail of user kaylar112
1 review
1 helpful vote
August 2nd, 2020

Thank you Microsoft for buying tik tok you saved everyone on the app. Microsoft is the best everyone should have a Microsoft account and buy thing from them.

Thumbnail of user jaiw8
1 review
0 helpful votes
August 2nd, 2020

Thank you for saving tiktok you are the Best and. Have a great day and you the best Microsoft and hi

Thumbnail of user stewarth23
10 reviews
11 helpful votes
December 30th, 2015

I just have to offer the following review for Microsoft since I've been disappointed with them since Windows 7. I liked Windows 7 but 8 and 8.1 really sucked! This, of course, made me very wary of Windows 10. I finally decided that they couldn't possibly f___ it up more then 8 or 8.1 so I took the plunge! I upgraded to Windows 10 and I can't tell you how pleased I am with it. I should tell you that they allow you to easily return to the version of Windows you're upgrading from for a limited time if you don't like it. This should put your mind at ease if you're sitting on the fence. I don't like Metro as tiles are much slower navigating then the standard start menu. That, of course, is easily rectified by installing Classic Shell. Making Google your search engine and homepage is a breeze and removing Crapware is just as easy! Microsoft, we're friends again!

Stewart C. Hagerman

Member: American Mensa Society

Thumbnail of user jendersonr
4 reviews
1 helpful vote
May 21st, 2019

NOTE: Only SiteJabber account fulfilled the above requirements will be approved. Submission with fake or inactive SiteJabber account will be rejected.

Thumbnail of user paule264
1 review
0 helpful votes
November 9th, 2017

The latest iteration of Microsoft's online Office 365 puts Microsoft firmly in the front seat in terms of office productivity. As a Cofounder and Director of a couple of RTOs it is terrific to see Microsoft investing in education through its educational pricing program.

Whilst I wouldn't class myself a Microsoft fan, I am definitely impressed with their Office365 suite.

Paul Eldridge
Non Executive Director
Ph 1300 887 991
PO Box 331 Spring Hill | www.australiscollege.edu.au

Value
Quality

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