• Microsoft

Microsoft

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Overview

Microsoft has a rating of 1.67 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Microsoft most frequently mention customer service, phone number, and bill gates problems. Microsoft ranks 155th among Mobile Applications sites.

  • Service
    144
  • Value
    127
  • Shipping
    87
  • Returns
    89
  • Quality
    127
Positive reviews (last 12 months): 5.8%
Positive
5
Neutral
3
Negative
78
41
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Until then, I will be making their customer service reps hate living.
  • I go onto microsoft account and there is no settings button.
How would you rate Microsoft?
Top Positive Review

“They are doing their best”

Gael S.
1/6/24

I have seen their recent update that was back in the previous month where they are trying to expierement with the embedding of their own "chatgpt", don't remember how it's called, but it serves as a help for a user which can literally do everything for you. Recent times microsoft started to delight me by the updates, earlier there were dry security updates and some minor fixes, but now it seems to me they are really doing their best to deliver quality solution.

Top Critical Review

“Sims4 expansion pack cost”

Cait K.
2/16/24

This company literally sucks. I was on the phone for over an hour with three different people because sims 4 says the snowy escape expansion pack is 19.99 and EA shows 35.99. The representatives saw the same thing and that the price was recently adjusted, YET they could not price match and now want me to contact the developer. Utter BS. Just want to boycott the whole entire system and this screwed up multibillionaire company.

Reviews (412)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62) microsoft account (18) phone number (16)
Thumbnail of user dylanh76
22 reviews
17 helpful votes
February 15th, 2024

Yes you read that review right. It is of course Microsoft. I do like Xbox and Their Computers but they ruin everything. One time one of their employees didn't know what windows 98 was and said there was no windows 98 which is just weird but funny.

Tip for consumers:
Use anything but microsoft

Products used:
Their Operating Systems since childhood

Service
Value
Quality
Thumbnail of user laurah3217
2 reviews
0 helpful votes
April 11th, 2024

Have been tied in to the microsoft ecosystem since being a kid. Basically everything works, as long as it is up to date. Otherwise it really doesn't seem to sync if you are not up to date. MS Excel rules my life.

Value
Quality
Thumbnail of user paulb4438
3 reviews
2 helpful votes
August 30th, 2023

Continual messages one drive is full even if you have never saved to one drive, it will try to get you to you to pay monthly for extra storage. Email will still work, do not be fooled. Check carefully.

Thumbnail of user stever1436
2 reviews
1 helpful vote
April 12th, 2022

Microsoft provides wonderful service but they provides these service for too much money. Recently they are providing so many open source products which is very helpful for software developers

Service
Value
Shipping
Returns
Quality
Thumbnail of user thobiass
2 reviews
2 helpful votes
October 18th, 2018

I've been a longtime windows user but that doesn't mean I wouldn't switch. You need to stop forcing your bull$#*! updates on us and respect the privacy of your users. Windows 10 might be the best windows yet but they sure as hell are as much annyoing.

Thumbnail of user georgel112
2 reviews
2 helpful votes
November 13th, 2017

I am ms user for 20 years. And was really annoyed by bad software compatibility. And in win 10 spying stuff is really looks terrible. I don't want to waste insane amount of time for turning it off.

Thumbnail of user juleaunm
1 review
1 helpful vote
November 15th, 2020

My brother has an Xbox one s didgital and they can play Fortnite for free but on my xbox one I cant what's up

Thumbnail of user christinac146
11 reviews
30 helpful votes
August 18th, 2017

This is more a review of windows 10, not Microsoft as such.

Windows 10 has bugs. It doesn't work the way Android does. It has performance issues. On simpler laptops it struggles.

It is less prone to crashes than earlier versions, but it is still behind Android.

Tip for consumers:
If you are buying a windows 10 PC for any real use, do ensure that the RAM and CPU are enough. If it's just for surfing the web and viewing videos then it's OK. But any kind of real use like Photoshop needs ram and cpu

Thumbnail of user lucasw24
9 reviews
2 helpful votes
February 18th, 2017

What's going about? Why you force me to update to newest free version? It's
Suspicious when any company not only give, but force you to keep something for free.

Thumbnail of user ericp84
1 review
0 helpful votes
March 27th, 2017

I love the Xbox One S but the adapter and Kinect is a joke it don't work like it's supposed to or anything my original Xbox One works way better and actually did was supposed to so do not buy the Kinect for the Xbox One S it's a waste your money just buy the Xbox One S

Thumbnail of user gilberts13
3 reviews
235 helpful votes
April 17th, 2014

Not a big fan of Microsoft at the moment. I bought a lap top last year with Windows 8 and updating the OP system to 8.1 is a real nightmare. If my computer is not ready for the update, it could end up ruining the hard drive, etc. Should have bought a Mac instead..

Thumbnail of user michaelp69
144 reviews
1,467 helpful votes
October 4th, 2013

The sales figures are not at all surprising. People do not want an Xbox 360 console AND an Xbox One console under their TV. Microsoft has already addressed the always-on and Kinect issues (which were valid issues), to their credit.

Make the Xbox One back-compatible where your DISCS can be used in the console, and watch the sales of the XB1 go astronomical.

I thought Windows 8 was a fluke, being an inferior product. Then I heard about Microsoft's decision making process on the Xbox One and I thought "Nope, whoever's running the place needs to be fired."

Give the customers what they want and you will make money. Why can they NOT understand this.

33 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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