Micromat Inc

What a rip off-Charged for two upgrades in 3 months. A quick search will show they have done this to customers at least since 2012. What gives? In anticipation of Mohave OS Nov 2018 I upgraded my product to avoid potential problems. When they FINALLY made their product work with Mohave Feb 2019, they acted as if they did not get pre-releases of the OS from Apple to make their product compatible and it is all Apple's fault, and that I should not have upgraded to Mohave until their update was available. How crazy can these people be? Appears they are under-funded and under-staffed. When they FINALLY released an upgraded version to be Mohave compatible, they charged me again for the new upgrade, as I had done my previous upgrade a couple weeks too early. Thus two upgrade charges in 3 months. I will say this: their software works. It identified a SMART error on my fusion drive many months before it failed (first error in April when the drive blew up finally in Dec). A call to support reaffirmed that if the error occurred I should be concerned. The engineer ended up being right. After rebuilding the drive in Dec, more random errors. Apple could not diagnose the error over the phone. I reloaded the non-Mohave compatible TechTool version on the reformatted drive. TechTool showed the solid state portion of my fusion drive had a SMART error. When I showed the Apple Sr. Adv. The TechTool result identifying the SMART error on solid state portion, the first adviser did the 'Apple knows everything' so I was wrong thing. Luckily the second Sr. Adviser explored further. TechTool turned out to be right both in the initial SMART error diagnosis months in advance, and in catching the drive error a second time when I ran the tests after having to rebuild the drive. Taking the computer into the store, more in-depth tests finally confirm the solid state part of the fusion drive was bad per Apple's test as well. Was this software worth $50 for upgrades beyond the initial purchase price? In this case, yes. There is a competing software product that I haven't tested, but it might be worth trying. Another plus, as much as I'm upset with their upgrade pricing policy, is the phone support is competent, fast and good. Two phone calls were answered quickly and competently answered. Oh, after much complaining, they gave me a $3 coupon on this last upgrade. Recommendation: unless you really need a product like this, save your money. If things get weird on your computer, it might be worth a try, but it is probably far easier to just lug your computer into an Apple Store Genius Bar and let them run their tests for free. Luckily my single license works on my desktop and portable machines so save your money on buying two licenses, at least, if you decide to go ahead. My sense is they are good people but desperate for funds, but who knows. Their upgrade pricing is not ethical.