• Micro Center

Micro Center

Overview

Micro Center has a rating of 1.9 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Micro Center most frequently mention customer service, credit card, and next day problems. Micro Center ranks 159th among Computer sites.

  • Service
    55
  • Value
    49
  • Shipping
    30
  • Returns
    34
  • Quality
    45

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13
10
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • She is a boss and hiding in a customer service uniform.
How would you rate Micro Center?
Top Positive Review

“Amazing customer service”

Shortee C.
10/21/23

My husband and I went to Microcenter to buy a tv. Gino was the only associate working in that department. He was running around helping everyone in that department. Kept coming to apologize for being with one customer who was asking ridiculous questions. When he finished with the customer he helped us out. We only went for a tv ended up getting insurance and a surround sound.

Top Critical Review

“Apple iPhone service”

Dean D.
1/10/24

Made an appointment to have someone run diagnostics on my iPhone 15 pro max. When I arrived the tech stated that I would need to leave the phone until the next day. What?! What a joke. What sense does that make? Human beings go into surgery and come out faster than that. May as well go directly to an Apple Store. PANTIESANDPUMPS.COM

Reviews (190)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user shortee030684
1 review
0 helpful votes
October 21st, 2023

My husband and I went to Microcenter to buy a tv. Gino was the only associate working in that department. He was running around helping everyone in that department. Kept coming to apologize for being with one customer who was asking ridiculous questions. When he finished with the customer he helped us out. We only went for a tv ended up getting insurance and a surround sound.

Thumbnail of user nulln1446
3 reviews
0 helpful votes
February 15th, 2023

This is a review in response to a previously posted review. I received a call from the 'General Manager' in response to my scathing posted review of terrible customer service a the Duluth GA. Store. He apologized for the ill treatment that I received during a recent purchase/return for service. He assured me that the treatment I received was TOTALLY UNACCEPTABLE!, and offered to make me whole. I so appreciate his concern and offer. God Bless you Mr. Johnson

Service
Value
Returns
Thumbnail of user provyd
1 review
0 helpful votes
October 13th, 2022

The best guy ever. Super knowledgeable and patient. He made sure to answer every question and show us the right stuff!

Tip for consumers:
Go go go

Products used:
Electronic

Service
Value
Quality
Thumbnail of user andrewl1231
1 review
2 helpful votes
May 30th, 2021

Got my board online and quick shipping, i also enjoyed going to the store as it is well organized and helpful.

Tip for consumers:
Know the market

Products used:
z590

Service
Value
Shipping
Returns
Quality
Thumbnail of user owenh112
1 review
0 helpful votes
August 7th, 2022

Very good store they have pc cases, the top of the line gpu's!, also CPU's, and etc and they have good builds! You can buy i wish i could rate it 11 stars

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephh1147
2 reviews
1 helpful vote
June 6th, 2021

I been going to mirco center for a while now and i must say it been the best since radio shack when out of business

Tip for consumers:
check out there website to see what in stock

Products used:
i ended up getting a bunch of different products from 3d printer to raspberry pi to retro gaming and books

Service
Value
Returns
Quality
Thumbnail of user surfc
1 review
0 helpful votes
January 5th, 2021

This excellent gaming PC was the best choice I could have ever made for which PC to start with. I highly recommend this PC to anyone and everyone who needs a futuristic state of the art PC. The PC purchase I chose was a pre-built which may not be first choice to others but if you are just starting I would consider it.

Tip for consumers:
I highly recommend getting a PC or electronic from micro center.

Products used:
Gaming PC

Service
Value
Shipping
Returns
Quality
Thumbnail of user macyq
1 review
1 helpful vote
December 12th, 2020

Nick moratz took care of my boyfriend and I. He was completely awesome in exposing and helping with everything! Would 10/10 recommend this place and will be back.

Thumbnail of user maxa35
6 reviews
22 helpful votes
June 27th, 2017

The service works great and treats the clients in a positive way. That's awesome! TTeir website is currently updating, so I expect it to be even more convenient.

Thumbnail of user brianb141
2 reviews
14 helpful votes
October 6th, 2015

We buy all of our electronics from MicroCenter. They have the best prices. In the last year we have bought a chromebook, a MacBook Pro, and a bunch of accessories and saved hundreds. My only complaint is they wouldn't allow my wife to buy Ipads for her classroom with grant money. They have some deal with Apple that they won't sell to the schools.

Thumbnail of user eugeneh54
1 review
0 helpful votes
December 5th, 2018

The service works great and treats the clients in a positive way. Good in terms of pricing and delivery times

Thumbnail of user nancyh196
6 reviews
1 helpful vote
November 16th, 2017

Great help and I always find the product I'm looking for. We've purchased 2 computers from them, and they give a lot of bang for the buck.

Thumbnail of user johng171
9 reviews
2 helpful votes
Thumbnail of user bobs186
7 reviews
4 helpful votes
October 20th, 2015

Good products, good service, EXCELLENT service techies!

Thumbnail of user christians79
6 reviews
13 helpful votes
December 19th, 2017

If you need it today and prefer to be hands on, they stand alone. Everything is cheaper online, that comparison is not valuable for Microcenter. Can neverheardofthem.com deliver same day? Warranty?

Thats what you pay for. The reps are generally smart too, unlike the DAs you might encounter at a big box store.

Thumbnail of user mygfw
3 reviews
44 helpful votes
January 16th, 2014

Fighting consumerism one value product at a time. Too bad Best Buy will out-politic them and we'll be forced to pay $30 for a "gold-plated HDMI cable." Conveniently located, unfortunately not popular in the Best Buy circles.

Thumbnail of user zoes30
1 review
1 helpful vote
July 8th, 2017

This service seems to me the best among all those I've already tried! The prices are really affordable and the fixing of the problem is always performed at a top level. Great!

Thumbnail of user dorothyx5
1 review
0 helpful votes
February 12th, 2015

Microcenter seems to have better deals online these days than newegg or tigerdirect. Good customer service as well.

Thumbnail of user loryt
10 reviews
8 helpful votes
April 13th, 2017

Like this service and the way they treat their customers. They offer savings up to $150. That's so weird for the quality that is good enough.

Thumbnail of user anthonyd80
1 review
16 helpful votes
August 24th, 2016

I went to the microcenter in fairfax virginia to buy computer parts everything needed to build a new computer i went to the computer parts section and was immediately approached by a man named elvis he helped me and only me with everything he made sure every part i was buying was compatible with everything that it will work when i build my computer to this day 1 year later i still love my computer i use it for gaming and no problems with it t i just felt like i was treated really good and they were very helpful i went back to get a monitor and got the same treatment again from another employee all with a smile and good attitude both times thank you microcenter

Thumbnail of user ultimasoulnix
7 reviews
22 helpful votes
June 8th, 2015

Cheap appliances with good hardware

What i like:

Their processors, Graphics cards (pretty much all hardware)

Their cheap prices

Thumbnail of user fabians20
3 reviews
0 helpful votes
January 2nd, 2017

My sister in law visited USA and I have told her to get me new lap in MicroCenter, when she send me prices i must say i was stunned. It is very professional store and I did not hesitate to buy it :)

Thumbnail of user alaam
2 reviews
0 helpful votes
March 1st, 2015

Best for All Computer related items

Thumbnail of user byrons26
1 review
0 helpful votes
February 17th, 2017

Jim Rhodes went way beyond the call of duty. Thank you Jim. You really took the pain out of repairing a new printer

Thumbnail of user rayw69
3 reviews
15 helpful votes
December 12th, 2017

Old school in the fact they have most everything, but still high tech and cutting edge on product selection. Love this place.

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From the business

Micro Center - Computers and Electronics - Thousands of products to buy: desktops, laptops, monitors, build your own PC parts, upgrades, digital imaging, printing supplies, portable devices, audio equipment, software, video games, movies, tech books, p...

Company Representative

Thumbnail of user jamesa234
James A.
Typically does not respond to reviews

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