Micro Center

I made the mistake of thinking the computer experts at the store could help me. The store itself is a nightmare. They have zero organization, it is like a yard sale.i spent several thousand dollars buying everything i would need to build a pc. The employees seem nice enough, but i don't think they know anything nor do they care. I am now at home with piles of redundant unrelated cables and hardware. Not one screw in this package fits any hole on the case or a single component. I have about 30 unmarked cables that don't seem to fit any port on anything.i think i may actually need 2, but thanks for all the decoy's. Considering i wanted all amd stuff i'm curious why half this crap is invidia. Too bad the stuff i was given isn't compatible, if only someone at the store had a computer database they could check this on...
i told the employee that computers aren't my specialty, that the thing i needed help with the most was making sure the components i was buying would go together.i was willing to spend what it took to get the whole package, like a kit. I didn't want the "auto-zone treatment". I specifically asked to make sure the hardware would be included. What i got is the opposite. None of the sealed packages i received have any type of instuctions or directions. The only documents included are legal disclaimers about how the manufacturer takes zero responsibility. Could they have labeled something, anything? Like these half dozen fans i'm supposed to install intelligently, couldn't someone have indicated the direction they spin? Maybe an arrow telling what side is the top? How about a cable with 7 connectors branching off of it, maybe more that the letters p and c would have been helpful. Lucky for me none of these cables match any ports so i don't have to worry. The icing on the cake is, now that i am home seeking help on the internet i can't even search for the parts as most of the labels include numbers and letters mixed together and printed in some robot font so there is no way to distinguish 0-o, 3-e, s-5, or 1-i-l etc.
in conclusion, after spending the whole day shopping at microcenter, i would have preferred being mugged and beaten.

USE ONLY CASH OR YOU WILL GET RIPPED OFF,,, every time all the time... i will be pressing changes on whoever i can and everyone i can,,, im apparently not the only one. People have been reporting it since dec of 2023,, apparently they are doing nothing

Micros Center-DALLAS- Complaint!

Went in looking for good values on a PC and peripherals, for my daughter, who is home-schooling. The upselling started almost immediately, followed by a claim of a "discount of up to 10% if you apply for their store credit card." The process is on your phone, which already makes it difficult to read, for old eyes such as mine. After repeating sensitive personal info at least 4 times, the automated service (processed by Wells Fargo, one of the WORST credit processors), the system hung up on me the first time. After calling back and going through the process AGAIN, the auto system supposedly sent me an authorization PIN ( I NEVER got it!)

All this was happening WHILE we were at a checkout station, blocking up other paying customers. After almost 30 minutes of waiting, tons of frustration, and more NON-SUCCESS, I just decided to pay cash for the almost $3000.00 purchase! Their check verification was the same FUBAR ststem! Their in-store and online methods to check credit absolutely SUCK!

A "manager " came over, observed the situation, then just walked away. WOW! Now that's customer service! Even at an almost $300.00 potential discount, on the purchase it was not worth the time hassle, or embarrassment we had to endure... Were it not for my daughter, I WOULD have walked out, leaving all of my potential purchases sitting on the checkout counter. I'm sure I can find it elsewhere and WILL, in the future!

As it stands, they told me since TRANSUNION locked, froze, blocked, or put SOME DAMN Restriction on my credit (without my knowledge or authorization). They couldn't check my 825 credit score! They didn't even try to use Equifax or Experian, OR for that matter, even call my bank, where I have more than one 6-figure checking and savings account! With prices not all that great, and an ABSOLUTE HASSLE FACTOR to check out. NO THANKS.! I'M NOT goin' BACK! Their motto, is "Overpromise and UNDERDELIVER!" I REALLY WISH I'd left it ALL on the counter and told them where they could shove IT!

I both two speakers online here. It takes forever before I got it. One of the speakers is damaged. I called customer service to return it. He said he will send me a return paper works. But it was a lie, I never received anything. They packed the speakers like little kid. They put the speakers inside a big box without enough padding causing to moved around and damaged during the shipment. I highly discouraged the consumer from buying here if you don't want headache.

Couldn't have been simpler. Had receipt. Brought printer. Had extended warranty... it took close to an hour. They sent me to at least 5 people and 3 different places in the store, the knowledge center (no knowledge, service desk and registers... and back and forth.

On 3/23 my wife went to do a return, basically returning a gaming labtop that I purchased from microcenter. I have indeed purchased 4 labtops within the last 30 days, and have exchanged them either due to thermals, performance not what it was advertised or reviewed or defective unit. Last purchase was a msi Titan 18hx, when spending 5k on gaming labtop, which is a very expensive investment you have to be 100 percent about the product your buying. My biggest concern today isn't the fact they were upset because I swapped the device, my two major concerns are one the way the General manager approached her asking her what happened? And his tone and his approach, he stated that he wouldn't be able to do any more returns due his loss of money from a financial side, which we did anyways because it was within the return period, as a general manager he should have greeted her first asked what is the reason her husband keeps returning labtops, as a leader running his building where all his associates are watching him and how he offers customer service in a time where every dollar spent could be detrimental to his business survival he actually doesn't care. I hope this review reaches as many people as possible to understand that customer service and how you are treated is very important because people now have options, and where to shop. Their listed specs don't match what their vendors send them and that is a problem. For example the MSI titan was advertised and listed that it will run the 64 Gig ram configuration at 5600MHZ which it doesn't not. Out the box it runs at 4000MHZ and once you manually set the timings to anything above 5200 it becomes unstable and crashes. That isn't the consumer fault that's their fault. Also their open box items are stated that they are open box, meaning that a customer purchased them and returned them which now is an open box which isn't the case for their open box policy. Their open box could mean they opened the unit for repair, or faulty screen which in that case should be listed as refurbished or reconditioned. I'm already in touch with with their corporate office and will be also filing a BBB complaint against this location for how they treated my wife. This is by far the most poor service I have ever acknowledged in my entire retail career.

When I purchased my Lenovo computer at MicroCenter in Marietta, GA, I had a heart-to-heart with the salesman. I told him I didn't want an extended warranty because my Gateway Laptop stayed at Gateway for over a year and I had to buy a new one anyway. He told me that because the repairs are done locally at Microcenter, they had resolved the problem of long repair times. I bought a 3-year warranty. That was around January, this is October. The desktop failed and I got a replacement. The desktop failed again, and I contacted Lenovo to see if they could fix it, and they referred me to BestBuy saying BestBuy would have the failed motherboard and could repair it within 24 hours. BestBuy, on the other hand, told me they needed 3 days for diagnostics, and then they would ship it to Lenovo, which would take another 3-4 weeks, plus shipping. So, I reluctantly took it back to Microcenter. They told me 10 days to do the diagnostics and then they would most likely ship it back to Lenovo for repair, and that it would be over a month.

I can't be without a computer for a week, much less a month. I've clearly made a bad purchase with this Lenovo T5 26IOB6 computer and a 3-year Microcenter warranty. A warranty that takes a month to repair a desktop that just needs the thermal grease replaced is unacceptable. The repair is done. I paid for it out of my pocket. It's the second repair I've paid for out of pocket. It took about 3 hours at a reputable repair shop. But if it fails again you can certainly count on another review.

Bought a PowerSpec G439 from here with a 2 year warranty right around a year ago. Have been getting an error saying "Over current have been detected on USB device! System will shut down to protect motherboard". I brought it in a week ago tomorrow, and it still" hasn't been assigned to a technician" is what I've been told. I've now been told twice they are going to email the manager to get an update, and they don't know when he works again. So much for their 48 hour repair service... I'll never buy from here again

Bought a Maingear laptop through Microcenter that had problems with USB-C drive. Sent it under warranty through Microcenter customer service - it was returned to me twice over four months without being fixed - after which I was told that I was then outside the warranty period so they were no longer responsible.

Every interaction with service department was unsympathetic, dismissive and unhelpful. I was told by the service manager that he would try to resolve the issue and I received zero followup until I walked into the store a month later. If the service is this poor from a brick & mortar store - just buy from Amazon or BestBuy.

Don't expect good, honest service from anyone in the store unless they're getting commission for it. If you are not a computer expert, you will be paying the maximum amount of money in repairs, warranty coverage and actual hardware. Additionally, none of the cashiers have the energy to work in retail.

Reserved a Smart TV online upon conversation with the Micro center customer rep over phone. He assured this is brand new TV and I can reserve it by paying the amount on the website. When I went to pickup the TV at their Paterson, NJ which almost about 45 mins drive, store manager says if I need the TV I will have to pay extra $800. He said website has incorrect data and is maintained by their Corporate office. He can do nothing about it.

One piece of advice to the company. Be little professional and stick to your word. Never going to recommend them to any of my family & friends.

Never heard of this place, but my son asked for a computer and suggested this business. After placing an order, company wanted a photo copy of my drivers license and a photo copy of my credit card. Seems way too easy for this business to steal too much information from the customer especially information linked to my bank account. Needless to say, will not be ordering from them in the future and will go to a more reputable and known establishment. Be advised and careful if you do place an order.

It saddens me to have to share this frustrating experience with a store that since 2019 was my preferred option for purchasing computer equipment and services for my small business. Multiple purchases and a true promoter of their services I was until recently, when I had the bitter experience of taking one of the same equipment purchased from them to the technical department so that they unlocked the PC since we had forgotten the access pin. To my surprise, after 2 days, due to an "error" by one of their technicians, they deleted all the data from the PC, which, being for commercial use, contained hundreds of documents and an image bank with more than 5,000 photographs, most of them They bought and others paid through photographer services. All of them used to update social network profiles of more than 12 companies for which our office manages their online presence. Despite the fact that the store sent an attempt to recover the data to an external place, we found ourselves obliged for the duration to try to get the pc back, to pay again to recover the data and the hundreds of images owned by the companies to which we take their networks, so as not to lose the contracts we have with them.

To make a long story short, the computer was returned a month and a half later, and not with all the data recovered, and our small business lost over $15,000 due to this error by one of their technicians. We formally request that the store take responsibility for this damage to our office, but to our surprise they have decided not to do so, demonstrating with this that there is NO guarantee at all in their repair shops. This is definitely serious. But since we live in a rights society, this company was currently sued for damages in the Gwinnett courthouse. Very soon I will update on this case. In the meantime, I invite you to take all the necessary precautions before trusting a company like Micro Center, which if for some reason something similar should happen one day, does not offer any type of guarantee in its equipment repair services.

While I was shopping at the Mayfield heights location my daughter was made to feel extremely uncomfortable and she begged me to leave which we did with haste. Anyway this guy with a limp looked her up and down and then winked at her of course without me seeing cause I would have knocked him out, but anyway my poor 16 year old daughter was so upset she cried the entire ride home which by the way is over an hour. I Will never shop online or in-store at micro center ever again. Sincerely one very upset parent

I had a cracked computer screen, they took 2 months to tell me it will be $480.00 to fix, I said ok, then they stated a month later that it will be an extra $260.00 then tried to convince me to buy another computer instead and offered me something with less data than I originally had. They was trying to convince me it wouldn't be worth fixing. So I told them to put the data on a hard drive so I wouldn't lose the information on my computer. I was planning on taking it somewhere else to get fixed. They told me they didn't have my computer back there anymore, when I went to go pick it up.

I brought my laptop to Micro Center to get a blown cooling fan fixed/replaced. The reason I chose Micro Center was because I figured they would have the part on site and I wouldn't have to wait the 7-10 days for them to order it. I was wrong. They told me the part would arrive in 3-4 days and the repair would be completed in 7-8 days. It wasn't. I'd be okay with that, but there was zero communication. There is no phone number to call and the "service update" text number on the receipt is apparently not monitored. When I finally got a phone call (despite specifying all communications by text) I went to get my computer. The young man at the counter was also the technician who worked on my computer. He laughed and said that he had forgotten to connect the display wires and had to go back and redo that. He slid my laptop across the counter and I asked him where the power block and cords were? He looked mystified. He disappeared into the back and came out several minutes later with them, again assuring me that the computer works 100% perfect! Maybe I should have asked him then and there to show me. Ah well... hindsight. Got home, plugged it in and... nothing. Stayed up all night, into the morning trying to get it to work. Got it to flicker a little bit of life, enough to do a factory reset. *sigh* Nope, even that didn't help. I cannot emphasize enough, never, ever, EVER go to Micro Center for your tech repair needs. I don't know how they stay in business.

They wipped joe bartolozzi's sd card now his mine craft world is gone L. Micro center and L guy working on the PC

I recently dropped my laptop off for a black screen. Two days later I contacted Micro Center via chat and was advised that my computer was ready. I was given my computer tried turning it on and still had a black screen. Another tech advised it's probably my motherboard and it would cost over $500 to put a new motherboard in. After doing some research the motherboard was less than $100. I then asked how much it would cost to remove the SSD Drive and was told $135. After watching YouTube on removing the SSD drive it took less than 5 minutes. They just rip consumers off.

Slowest shipping I've ever experienced, ordered from them and Heusinkveld the same day within hours of each other. Package from Heusinkveld made it from the Netherlands to being delivered in Michigan in 3 days! Meanwhile my package I ordered from them still sets at their distribution center that is only 3.5 hours away from me. Talked to their chat person yesterday and said it takes 1-3 days to ship, so seems to me like they take full advantage of their timeframe which also tells me customer service isn't a priority to this company, this will be my first and last order I ever place through microcenter!
Did I also mention I paid extra to get faster shipping & that my item showed it was in stock?

However, a recent visit to their service department left me feeling extremely disappointed with their customer service.

The service department at Micro Center is supposed to be the go-to place for customers experiencing problems with their electronics. Unfortunately, my experience there was nothing short of a nightmare. Upon arriving at the service desk, I was greeted by an unfriendly technician who seemed uninterested in helping me. After explaining my issue, the technician simply took my device and told me to come back in a week.

When I returned a week later to pick up my device, I was shocked to find that nothing had been done to fix it. The technician simply handed me my device and said that there was nothing they could do. When I asked for an explanation, the technician became defensive and rude, telling me that I was wasting their time.

Feeling frustrated and ignored, I asked to speak with a manager. The manager arrived shortly after and listened to my concerns. However, instead of apologizing for the poor customer service I received, the manager seemed to dismiss my complaints and insisted that the service department was doing everything they could.

After leaving Micro Center, I decided to share my experience on social media. To my surprise, many others had similar experiences with the service department at Micro Center. It became clear that this was not an isolated incident but rather a systemic problem with the service department's customer service.

In conclusion, my experience with the service department at Micro Center was extremely disappointing. The technicians were unfriendly and unhelpful, and the management seemed to dismiss my concerns. I would caution anyone against using their service department and recommend seeking out alternative options for electronics repairs.

Took a dell in the guy did diagnose hardrive was missing from a computer I got, its a good unit but the guy said it was not worth fixing would cost $300 and it would be cheaper to buy another one, I looked and outside of notepads they were all $1200-2000, lazy tech and just a money grab. Already looking to get my own hardrive for $50. Normally they have been great but very poor service logically they appear to rather gouge you for $2000 than fix a 5 yr old computer.

We bought laptops and protection plans costing $149.99,15% of the cost of each laptop in November. One is having issues which seemed to be more hardware than software. Made an appt and spent a 3 hr r/t to the store last Saturday. That store (Tustin) doesn't take appointments. We had an 11:40am and confirmation email? So, we waited. The tech spent 5 minutes running a stress test and said it was fine.We explained the errors he was getting. The pc just powering off after 1-5 minutes, etc. He then said we should uninstall the last Windows update and reinstall, explaining this to a 14 yr old. I asked if he could do that in case his dx was incorrect. Only does upgrades, not down grades. Again? Went home and of course, in the midst of the first uninstall, the pc goes black with a fatal error. Cannot sign in to pc at all. I have been emailing and asking for escalation. Was told a manager from the store would call. Nope. It's been a week. Called the home office and spoke to someone today who was clueless. Now, he is diagnosing and assuming it's windows, saying I'll have to have a 2nd pc, a usb drive, and a whole bunch of other stuff.? He couldn't even comprehend the steps that had been taken and he is going to dx a pc that won't sign on? Asked to speak to a Supervisor. Nope. "Leads" were all busy. Asked to wait to speak to a lead. Nope. He actually stated that Leads don't take such a call. Basically stating my problem wasn't worth their time. I will never buy anything from them again! This is the worst customer service I've experienced on any tech purchased! These laptops are 3 months old with an additional protection plan and they can't help!

Bought a $300 motherboard that did not work. When I tried to return it the clerk tried to find any microscopic imperfections and wouldn't accept the return due to customer damage. 2 or 3 pins were bent which explains why it wouldn't work. After some microscopy I was able to get this to work.

Issue is that I will never trust Microcenter again with my builds. I build PCs a few times a year and have spent a small fortune at MicroCenter. They would know if they looked up my purchases. This is how they treat their loyal customers? I will be taking my business elsewhere after this.

Please save yourself the trouble and avoid MicroCenter they do everything in their power to not honor their return policy.