• Michaels Stores

Michaels Stores

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Overview

Michaels Stores has a rating of 2.03 stars from 239 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Michaels Stores most frequently mention customer service, hobby lobby, and next day problems. Michaels Stores ranks 68th among Art Supplies sites.

  • Service
    101
  • Value
    89
  • Shipping
    58
  • Returns
    54
  • Quality
    76
Positive reviews (last 12 months): 18.3%
Positive
11
Neutral
1
Negative
48
48
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Just another online site with foreign, useless customer service.
How would you rate Michaels Stores?
Top Positive Review

“EXCELLENT SERVICE FROM WONDERFUL EMPLOYEE!”

Sharana M.
1/7/24

Rupal Desai, Bloomingdale Michael's, 1-6-2024: First, Rupal was extremely helping with helping me find the best knitting and crochet products! She took much time in locating several products. She was leaving the department, but quickly turned around when I asked for more help. When checking out, Rupal spent MUCH time in helping me use the Michael's app. I did not know anything about it. Her education about the app, time, and kindness were unbelievable! Thank you Rupal for caring for GREAT SERVICE, and caring about me!

Top Critical Review

“Poor customer service”

Debra K.
1/15/24

Customer service really needs an adjustment...came in and wanted yarn. It was in a sale rack when it came up at register it was full price. I said it was in a rack with sale price. Several colors same price. Instead of calling someone to verify my price she says want it or not? She was so rude. I said not for the original price. The person I was with asked whats up, getting my other items...the cashier she says under her breath... Not my problem. Oh man. I am not a person to make big deal in public but that was wrong!

Reviews (239)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (80)
Thumbnail of user theresal325
2 reviews
1 helpful vote
May 17th, 2021

I really love Michael's but now they are having a sweepstakes that really sucks. I tried to play the game today and was given a scratch game that didn't work. I couldn't scratch it. When I went to try on my regular computer, not handheld, it told me I have exceeded my gameplay for the day. That sucked.

Tip for consumers:
it is slow going for me. Takes some loading time. Make sure app is updated.

Products used:
beads, bead storage, wire, findings, string and cord, etc...

Service
Value
Returns
Quality
Thumbnail of user johna1058
2 reviews
1 helpful vote
June 11th, 2018

Always quite busy but carries items my child needs. Good selection of frames and items for each holiday season. Plus they do custom framing.

Thumbnail of user bobp712
2 reviews
1 helpful vote
August 18th, 2022

I have always purchased Halloween spooky town little houses it included the house and electric cord. These days while covid is present in these past two years prices have gone up! I remember paying on retail $50.00 it included the light power cord! Now they are $100.00! Without the cord. When I had ordered online missed the small print cord not included - sold separately. I called the customer service no help. I just told the guy forget it I'll go to store to purchase. After research ended up purchasing online nothing available at the store. I had to order cost $7.99 to $14.99 plus tax and shipping! I'm very disappointed why customer has to pay so much!

Tip for consumers:
None

Products used:
Halloween town, Ceramic witch house. Company...Spooky town.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caitlyns13
33 reviews
126 helpful votes
August 31st, 2018

I love going to Michael's, so much variety and I could spend hours there. However, their site, not so much. For me, it was hard to navigate the website and find what I need. I actually ended up needing to go to the store and take a picture of what I needed and find it by the item code online (I needed to buy things in bulk and in the store, it was always out of stock or only 1-3 available). However, I did find everything I need and the check-out process was simple and easy and the shipping was pretty quick/average. I am satisfied but I would like to see some upgrades done to their website in the future to make it easier to navigate.

Thumbnail of user leahn53
7 reviews
2 helpful votes
July 9th, 2021

They have all kinds of art supply available. I sometime get great deal of discount on very good products.

Thumbnail of user elizabethm1326
1 review
1 helpful vote
July 22nd, 2020

I ordered several items from Michael's online and was not aware that they wouldn't be sent by mail. Instead I found out I would need to go in person to the store in Joplin (an hour away) to pick up the items. I called ahead to make sure everything was on track. I thought it was all ready but when getting there the order was not ready and had actually been cancelled minutes before. I received an email notification. The manager came out and said she would need to get the items and I would need to come into the store. Long story short we decided we didn't want to wait and would just keep the cancelled order. What impressed me was the manager of the store trying everything to get the order straightened out. The staff was incredibly nice and helpful too. In the end we were able to get it worked out and I left with all the items I had purchased online.

Thumbnail of user paulinap11
16 reviews
53 helpful votes
August 28th, 2018

They have some of the best selcetion of arts and crafts essentials. It is so hard to not walk out with a bunch of projects at once. They also have a selection for young children. I have found many child friendly family projects.

Thumbnail of user haileyr2
4 reviews
4 helpful votes
January 21st, 2016

This store is wonderful but also overwhelming because there is just so much. I've purchased a lot here, mostly from the actual store itself, not the website. The best is when you can find deals or coupons on certain items you are looking for. I've gotten some cool frames when these deals were going on - like 50% off. It's awesome.

Thumbnail of user ones4
1 review
0 helpful votes
June 10th, 2016

I enjoy shopping at Michael's Crafts, however the sales associates who work there (this is a general statement by the way), do not have much knowledge of the products that are sold there, especially when it comes to jewelry. I hope this review gets out to Michael's that it would be nice to have sales associates more product knowledge than them knowing how to run the register.

Thumbnail of user lorels
3 reviews
30 helpful votes
February 26th, 2018

Michael's is a fun place for crafty people. They don't have everything you might want, but they keep a fairly broad stock of arts and crafts supplies. Prices can be high or low compared to value, depending on the item. Coupons can helpful and are always available online now. These frequently give you 40% off a single item.
I shop at Michael's for things I cannot get at Walmart or don't want to wait to get from an online shop. Michael's carries things like high-end drawing tools, a great variety of yarn, a whole aisle of ribbons, cake decorating items, and a huge selection of scrapbooking supplies.

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About the business

Shop and save on arts and crafts, custom framing, home decor & seasonal products online or at a Michaels Store near you!

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