Michaels Stores

Bead and craft junkies are at an all time high. I myself am into making jewelry and am still fairly new at it. So I shop for less expensive beads because, lets face it... Prices are outrageous for anything these days.
When I find a place that gives back to my loyalty, and gives perks for all the money I spend, ( and I spend A LOT), Its rare and such a relief sometimes.
But when I shop at Michaels, besides the occasional coupon, I save almost nothing at this store and they barely have sales that give me any kind of noticable relief. For the amount of money I spend in a week, it's a disappointment. Hobby lobby and Joanns are the way to go for this type of materials.

Really enjoy shopping at Michael's. The app is not reliable. I tried to update, and order in my phone and both computers. Wastes a lot of my time.

Your money here i can get the same product for about 50 Percent less for yarn at walmart and hobby lobby although there is more supply at walmart.com ment to put one star but even that is too much

"Michael's" Store location I visited: Bloomington, MN; "Circuit City Plaza" near 494 and France, on June 20,2022.

Bad experience! These folks working there have no idea they have customers, nor do they care. No regard for the experience of people shopping. SUPER SLOW. On top of it, if you express frustration, they sabotage you, by, for instance, not telling you that you've left a purchased item at checkout, and being rude, by, for instance, not responding to your thanks for help or interacting with your during checkout. Just BAD. Can someone please fire these people, and hire ones who actually care?

Recently I had a poster reframed where I supplied the poster and the glass.
I was only purchasing the frame, which came in scratched. They offered to have it redone but said it
Might happen again. The employee told me that my frame was just pressed sawdust and glue with a
"sticker" covering it to look like metal. There was no mention of this when I chose it, and it was NOT
Inexpensive. It was redone without scratch but with no accommodation and an additional trip to the
Store.
I tried online and by phone to contact customer service, but, apparently, there is NO such thing. I
Highly recommend shopping elsewhere for framing.

Free shipping over $59 is lies. My order came to $107 the total including 7.95 shipping. I called they said I had two value packs total $21.90. What about my other $78 that's over $59 they would not return. And rude customer service. Hobby lobby. Blick will be getting my business for now on.

Now I really appreciate Walmart, Amazon, Temu, Aliexpress - all these other places that Ive had wonderful customer service. Micheals is literally the worst Ive ever had. Ive ordered from them many times in the last year with no issues. The first issues Ive ever had happened happened Sept 20th. I ordered $100 worth of paint but was given a baby girl scrapbook instead. It was supposed to go to someone named Taylor (if shes reading this). I contacted the company and they said they will not reship my items until I return the book. I expect a company to refresh immediately and give me 30 days to reship (its THEIR fault, not mine) but whatever. I drove to UPS the very next day. I waited until the next week, still nothing so I email them. I waited another 5 days, sent another email. After two weeks I finally chat with them. They never resent my items. I guess they didnt get the book or they lost it idk. They were supposed to give me a shipping label (should have emailed it immediately) but by the next day I got nothing so I used the one in the box. I really needed this paint so I was in a hurry since they were holding my package hostage. He says he finally resent it today and it will be 10 days. I still have little hope but they better or I will try to get my money back. Michaels has amazing deals which is too bad, idk if I can use them again. This situation infuriated me. It was all their screw up, not mine but Im being punished? Also normally companies give you like $10 for the inconvenience (walmart did for me) not hold your stuff hostage. Ive heard of worst things, this is just my worse.

Cashier standing at the end of the register I asked her for a price check she said I don't have a price gun on me I will have to go to the register to get I'm thinking it's right there she was rude to the elderly couple in front of me as well she's rude Uncalled for

I ordered a Christmas tree from them early November. The shipment came about 5 days after that. A few days after this, I had gone through my order details and noticed that the price dropped on the tree from $252 dollars down to $185... fairly significant drop.

Like many others, I am busy with life and made a note to give them a call for a price adjustment. I had done so a few days later. The customer service rep spoke very rough english, did not seem to care about my problem, and simply stated that I was outside of the 7 day policy period for price adjustments.

I mentioned that it was only a couple of days, and that I could just have easily brought it into the store, done a return, and re-purchased it at the lower price... she didn't budge. Asked to speak with a manager but "there wasn't one available". Asked to leave my number for her manager and give me a call back and she was unwilling to do that but insisted that I call again at another time. Although she advised that I would probably get the same response.

There are 100s of other places I could have purchased the tree from but I did so with them and asked for a simple price adjustment... instead of yielding the difference of that they lost the sale entirely for over $250 dollars when I returned it at a physical location and I wouldn't hesitate to mention the lack of service/support to others. At least the in-person service was smooth.

You won't see me at Michaels when I can order from my home from amazon with stellar customer support. Good luck Michaels.

Tried ordering items online, every item said ‘In Stock' for shipping to home. 11 items. I go through payment/review and get to complete purchase, only to have a red box pop up thst says one or more items may be out of stock or not have the amount you're wanting. Doesn't tell you which item. So I'm to guess? Go through all 11 adding or deleting to find it? When they ALL say IN STOCK?! NO THANK YOU! Ridiculous. Asked a chat/help and the reason is the online ordering is not ‘real-time'. So then tell me how it's convenient for anyone, ever? DONE

This is the second time I tried order pickup in a Michael's store in NJ. I have no problems when I shop in the store, but I am a mom of 2 and find order pickup a lot easier. I do it at Target almost weekly with no issues. The first time I did it, after 5 hours of no confirmation email, I called the store. They were confused and the nice woman finally shopped for my items and then I went there and no one was working order pickup and I had to flag someone down. Today I did the same for 2 small items. After 3 hours I called and I got a young lady with an attitude on the phone. She told me it would be ready "soon" and I told her I wanted to cancel it because I was just going into the store to get it myself. She told me that I could, but when I went online it said "preparing". 2 more hours later (5 hours to get 2 items off the shelf?) I got a confirmation email, and they were out of stock of one of the items! So frustrating and they should not even offer this if they can't compete with the efficiency that places like Target or even other smaller stores can deliver.

Micheal's used to have a decent selection of items but it has went really downhill in the past few years. The listed prices are outrageous, but there are ALWAYS 'coupons' available. But if something is always on sale, is it really? Unless you need something desperately for that birthday gift tomorrow, I suggest going to Amazon, $#*! Blick or just about anywhere else.

I Ordered Ceramic Sugar Skulls They Never Arrived Then I had A Re Shipment They Came Broken How Disappointing I Was Able T receive A Refund But Still How Sad To Rely On A Shipment So Late Then Comes Broken They Need To Adjust Their Delivery Service & Who Packages So Light That Ceramic Is Broken In Delivery Very Disappointed I Was Glad They Were Able to Refund Me, but It Does Not Take Away From Giving Me Broken Mdse How Careless So Sad
That The Delivery Is Not Careful, Very Disappointed They Need To Evaluate Their System :(

I looked up scrapbooks on line. There were supposed to be five on aisle 17. I drove over there. They weren't on aisle 17. One was on aisle 16. The coupon was only good for online shopping. No wonder people shop online. Next time I'll go to Amazon.

Attempted to purchase a gift card for mother's day. The process went somewhat as expected in the beginning accept the entry error that clears out all your information to re-enter. I did and received a confirmation for the gift card. Another email sent showed an invoice. All good, right? The next day and email showed up "customer service is our priority" "Unfortunately we are unable to process your request at this time" Huh? No reason given. My card was debited of course. Did you run out of electronic gift cards? I cannot get back the 30 minutes of my life you completely wasted.

I purchased a 10 drawer rolling cart, the box was open, but the only other box in the color I wanted had a big hole in it! When I got it home, one of the drawers was broken! I returned it without problem, but I wonder if I was the first person to buy and return it and if they just put it back on the shelf after I left! I will not be buying boxed items there again!

Terrible Website. Hard to use. Long shipping periods. Inaccurate product descriptions. Wrong items sent. Michael's really had so much less products than ever before.

The item is beautiful and much bigger than I expected it to be but it did come damaged I had to glue what I could and throw the rest of the pieces in the trash. Could wrap items better before shipping them and mark the packaging fragile.

Rep didn't seem too interested in helping me; ended the chat just suddenly. Quality way downhill. $6.99 shipping for packages sent at different times. They have big advertisements, then can't fulfill orders. They just cancel what you ordered.