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Claim Your BusinessMichael Kors has a rating of 1.29 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Michael Kors most frequently mention customer service, next day, and poor quality problems. Michael Kors ranks 296th among Designer Clothes sites.
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There are many stores that sell Michael Kors brand merchandise but the best bet in my opinion is to get your purchase straight from the source. They have a much better selection, more unique items, and great sales. I've never had to return anything nor have I ever had to contact customer service. Everything I've gotten has been of superior quality.
The purse came with a bent clasp from poor packaging. Later after removing the tags to take to work. I noticed the metal hardware was scuffed. Customer service acted as though they were going to assist but later changed their mind. It's sad that you buy from a company that doesn't take pride in their shipping operators or customer service.
I would like to thank Suty in Pacific Center branch for her excellent costumer service. She was very patient and her beautiful smile was very welcoming. She helped me with buying a lovely pair of shoes. Thank you Suty! You re AWESOME!
There are many stores that sell Michael Kors brand merchandise but the best bet in my opinion is to get your purchase straight from the source. They have a much better selection, more unique items, and great sales. I've never had to return anything nor have I ever had to contact customer service. Everything I've gotten has been of superior quality.
Tip for consumers:
Buy directly from the Michael Kors website.
Products used:
I've bought shoes, handbags, wallets, and clothing.
Over the past three months I have ordered 4 handbags from Micheal Kors. Each one arrived separately and each one with brilliant service, amazing tracking system and arrived on the date stated. I live in beautiful New Zealand and am thrilled with my products and cannot wait to show them off. My only disappointment was two bags did not have dust covers. Still happy though, would appreciate a reply to my review mainly because I have spent a lot of money.
So I bought a bag off the website and I've had the bag for almost 5 months and my straps started to rip so I contacted them and they were sooo helpful and after providing all the info they needed witch wasn't much but proof they are replacing my bag for a new one and I got to pick a different one. I love Michael kors and will only buy his purses.
Products used:
Purse
Good day to all!
A year ago, I thought about buying a large and roomy leather backpack. The choice immediately fell on the Michael Kors.
The backpack is made of genuine granular leather, has 3 external compartments, one of which, in my opinion, is purely decorative. The largest compartment is quite roomy, there is a separator, the MacBook 13 "fits without problems, there is a key holder, several small pockets, including 1 with a zipper.
The straps of the backpack have accessories (necessarily marked by Michael Kors), which allows you to adjust their length. Everything is well stitched with threads in the color of a backpack, nothing stretches, does not tear with a large load.
Excellent customer service, expert help & kind assistance from Hannah of the New Cathedral Street, Manchester shop. Highly recommended.
Juliya at Michael Kors Tsawwassen Mills provides outstanding excellent customer service! She is professional, knowledgeable and truly cares about her customers. She is an asset to Michael Kors and sets an excellent example of what great customer service is all about. Many thanks Juliya! I look forward to shopping at your store again soon!
Angie G, from Victoria, BC
I was very glad with whole the process such as buying, receiving and also the quality was unbelievable. Tnx michael kors. I will recommend this conpany to my frnds.
I can wholeheartedly state that I've been fortunate to have had wonderful experiences! I requested 3-day express delivery with my 1st on-line delivery, paying an extra $20. Due to an miscommunication, MK's refunded the $20 back to my account, no questions asked. Recently, I places an on-line purchase for a pair of sandals for my daughters birthday, which unfortunately, I ordered in a size much too large. The customer representative was new & not aware of MK's return timeframe policy & upon speaking w/a manager (Ms. Tiara w/the E-Commerce Department at the Call Center), regarding my situation, notated my account & I was given the green light. On another occasion I purchased approximately $500 from the MK Outlet. One item in particular was a pair of sunglasses, which I specifically asked the MK representative if they were 100% UVA/UVB to which I was informed they were. Upon getting home & reading the informational insert that the sunglasses were not in fact 100% UVA/UVB. I immediately contacted the stores manager & was given a full refund back to my credit card. Lastly, all of my purchases at the above listed places, I would be remiss if I didn't speak of the MK boutique in my area. My shopping excursions have been quite pleasurable. Not only do the sales women and manager remember my name but are always helpful and very product based knowledgeable.
I am a huge fan of Michael Kors, particularly his watches. The entire line of ceramic watches are amazing. The style is stunning, the weight is substantial, they are virtually indestructible and reasonably affordable considering how well they hold up!
Thank you Michael Kors, I am a huge fan and I love your products!
Today I first time visited Michael Kors store in Newcastle. I planned this trip to Newcastle as it was one of nearest Michael stores near me. I knew what I wanted to purchase as in website the sizes of my preferred items were not available. The Michael Kors staff members were very friendly and so helpful, I am very pleased they took the last one real leather studded jacket from the mannequin for me :)) ) as it was not available anywhere else. Customer service is handsome, it was my first time in Newcastle Michael Kors store but not the last. THANK YOU TO ALL staff members, for your friendly attitudes and A+++ Class service xx
Kind regards, Marta
Recently I brought a handbag from a Michael Kors store whilst in Edinburgh. When I walked in the staff where very polite, welcoming and helpful, with out being too over the top which I find uncomfortable.
The bag its self is beautiful and of beautiful quality as expected.
Obviously Michael Kors is not cheap, but the quality and brand is what you pay for.
Well worth the money if designer bags are your thing.
This is THE official Michael Kors website.
Take care when looking for Michael Kors products, most sites are scams. Make sure you stick to a real known retailer.
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