I had an absolutely terrible experience with Xiaomi's official support in Thailand, from the moment I inquired about a product to the painful refund process.

1 Misinformation Before Purchase
Before placing my order, I contacted Xiaomi's official Thailand customer support via online chat to clarify important product details. The agents provided wrong information, which directly influenced my purchase decision. Later, I found out that what they told me was completely incorrect, and as a result, I had to cancel my order.

2 Endless Struggle for a Refund
Once I realized their false information had misled me, I immediately requested a refund. And this is where the real nightmare began:
Lack of transparency – I had to chase them for updates repeatedly, only to get vague, generic responses.
Misleading & contradictory information – Every time I asked for refund details, they gave different, inconsistent answers.
No proof of refund processing – Even when they updated my account to show the refund status, they refused to provide any actual proof that the money was being returned.
Avoidance & refusal to escalate – When I saw their incompetence, I repeatedly asked to speak with a supervisor or a responsible person, but my request was ignored every time.

3 Unprofessional & Unhelpful Support Agents
The support agents I dealt with (Namwarn and Milin) were completely unhelpful. Instead of answering my specific questions, they just kept apologizing and copy-pasting generic policy responses. When I pushed for real answers, they either ignored my request or repeated the same scripted replies.

Final Verdict: Never Trust Xiaomi Support!
Xiaomi might sell decent products, but their customer support is completely unreliable. You can never trust the information they provide, whether before or after your purchase. If you ever have an issue, be prepared to waste hours dealing with scripted responses, misinformation, and a total lack of accountability.

🚨 When a company can't even provide accurate product details before a purchase or a transparent refund process, how can anyone trust them? 🚨

#XiaomiSupportFail #XiaomiThailand #TerribleService #RefundNightmare #CustomerServiceDisaster #XiaomiScam

I hv taken three phones and I hv all three mobiles complain.hang/Automatically mobile touch start

There comes a time when we must say goodbye to an old friend, in this case it's goodbye to my old windows phone. I kept it going for so long because of the live tiles, they are so 'cool', but apps like Whatsapp etc are not available for this type of phone, so it's thanks and goodbye. Where to now I wonder, with no card slot or headphone socket for non Bluetooth headphones iphones are not an option. Having had problems with certain Samsung products, I think that I will leave them alone as well. So it is time to scan the market and reviews for a replacement. As an ex professional photographer latterly in retail the camera on the phone would seldom be used. Although I used to tell my customers that the best camera is the one with you at the time. However the cameras that I would normally use would easily outperform even the best camera/phone.
One company for value for money and phone specifications looked very interesting, that company is Xiaomi. Looking at specification comparisons on Nanoreview certain Xiaomi phones out perform phones costing many times as much. I decided to purchase a Redmi Note 11. My first call was to the Carphone Warehouse, (Currys/PCworld), at that time they were selling the phone at £169, since then they have put the price back up to £199. On phoning them I was told that the phone salesman was busy, please try later. Which I did and was then told that he was still busy, I asked if the operator if the phone would be set up for me and was told that I would be charged for this service, this level of service from Currys comes as no surprise. My next call was to my sim provider iD Mobile, selling the phone for £199. I asked if they would price match with the Currys price they told me that they would not.
I then decided to go to the Xiaomi UK store and opted for the Redmi note 11 with free bathroom scales, (are they trying to tell us something?), which duly arrived on time. Shortly afterwards I saw that an Xiaomi phone with a much higher specification was available at about the same price, £169! I contacted Mi.com customer service who were very helpful indeed and they agreed to issue a refund and sent me the relevant address labels for posting. I fully expected quite rightly to have to pay for this service, however the post office told me that it has been already paid for…. Amazing. An invoice for the refund duly arrived a few days later after which I purchased the Redmi note 10 pro at an amazing £169, normalIy £269. I will submit a report about this phone at a later date. The Mi.com store is well worth a look and in particular the 'Flash sales'.
With regard to value and customer service I believe that a few British and European companies could learn from Xiaomi. DW

As promised a report on the Redmi 10 pro. I will not submit a review on this phone, this has already been done many times both good and bad. The best review that I have so far found is from Nanoreview where the specifications of any two phones selected are submitted side by side and you make the decisions. The Redmi 10 pro is now no longer shown on the Xiaomi store website, the last price being £149! Presumably it has now been replaced by the eleven series which comes in four different 'flavours' from £169 to £329, depending on the features required.
Just a few words now about the Redmi 10 pro, it has many features that you won't find on an iphone. An SD card slot that will take up to 512gb as well as the 128gb internal storage, a headphone socket for non Bluetooth headphones, a real FM radio that does not require the internet or data. It is also easily connected up to a windows device and files from that device can easily be drag and dropped onto the phone. A sub menu will be displayed select File transfer / Android auto. The display refresh rate in an incredible 120 Hz. It has a fingerprint scanner, two sim card slots, if you need it and slow motion recording at 960 fps. (1080p).
The main camera is 108 mega-pixel, I was a little bit sceptical about that, but it is certainly very high definition with a little bit of over sharpening. This can de easily remedied by using the pro setting and shooting in both raw, (DNG) and jpeg at the same time. A free download can be obtained for raw files from Google called Snapseed. It can also record video 1080p at 60fps.
Developer mode is also available by going to About phone in the settings and tapping MIUI version nine times You may like to make notes of any changes, you may have to put things back if it doesn't work.

Got my phone, and I am satisfied client!