• MetroMile

MetroMile

Overview

MetroMile has a rating of 1.28 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MetroMile most frequently mention customer service, insurance company, and base rate problems. MetroMile ranks 79th among Car Insurance sites.

  • Service
    40
  • Value
    39
  • Quality
    35

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Positive reviews (last 12 months): 0%
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Critical highlights

  • I called customer service she noted my complaints and said a manager will reach out.
How would you rate MetroMile?
Top Positive Review

“The best!”

Christine J.
8/11/21

I've had Metromile for about 3 years now. At about $30-35 per month, I've saved hundreds of dollars. Just a few days after getting this insurance, a big dog ran in front of my car causing over $1000 damage. (The dog lived, happily) Metromile took care of it all and I had a small deductible to pay. They were fast and professional. I cannot imagine now going back to 'regular' car insurance. Metromile is perfect for drivers who don't rack up a lot of mileage. And I love how I can go onto my account and see exactly where I went on any particular day and where my car is parked now. Also, in the event something happens to me while driving, they can see just where I am... or at least where my car is! I drive a 2007 car so I don't have all the new technology.

Top Critical Review

“Overpriced and inaccurate milage calc”

Brian A.
1/28/24

The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

Reviews (108)

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customer service (37)
Thumbnail of user christinej13
6 reviews
15 helpful votes
August 11th, 2021

I've had Metromile for about 3 years now. At about $30-35 per month, I've saved hundreds of dollars. Just a few days after getting this insurance, a big dog ran in front of my car causing over $1000 damage. (The dog lived, happily) Metromile took care of it all and I had a small deductible to pay. They were fast and professional. I cannot imagine now going back to 'regular' car insurance. Metromile is perfect for drivers who don't rack up a lot of mileage. And I love how I can go onto my account and see exactly where I went on any particular day and where my car is parked now. Also, in the event something happens to me while driving, they can see just where I am... or at least where my car is! I drive a 2007 car so I don't have all the new technology.

Products used:
insurance

Service
Value
Thumbnail of user andid7
1 review
7 helpful votes
November 8th, 2019

I live in SF and take public transportation everywhere, only using my car to go on semi local weekend trips (larger trips I'll take a flight) - saving ~$50/month on auto insurance in an expensive city is incredible and it's very convenient to have the app (i have to move mine every week and a half for street sweeping so verrrryyy helpful). I have a 4 door sedan from 2015 Highly recommended for young professionals trying to save $ like me!

Thumbnail of user gloriah112
2 reviews
10 helpful votes
November 9th, 2019

I don't drive much anymore as I am retired and can't drive at night anymore. My car is 3 years old and only has 7,000 miles on it. Uber has made getting around easier, but I still like having my own car.

It's getting expensive though, especially since Geico was charging me $3,000 per year! I heard that Metromile offers insurance for low mileage drivers and called them for a quote. It's true! The sales person on the phone was very kind and patient, and my new policy is only $1,300 per year. I am saving $1,700 per year! Definitely worth checking out if you don't drive that much.

Tip for consumers:
wonderful sales people on the phone, especially Austin.

Products used:
car insurance

Service
Value
Quality
Thumbnail of user victork96
1 review
3 helpful votes
November 8th, 2019

Price: This really can't be beat if you're a low mileage commuter, and if the price savings gets even better with multiple cars under 1 policy.

Tech: Being able to get car diagnostics, location, etc. on your phone is all very helpful and useful.

Overall: I've been a customer for almost a year now, and I haven't had any issues. I will say that I'm a little abnormal of a customer as I have not had any accidents or events that required their customer service yet, but I would imagine they would do a decent job here. If you're a clean, low mileage driver with not a lot of abnormalities this is a great policy!

Thumbnail of user sarahs657
1 review
2 helpful votes
September 14th, 2018

As an infrequent driver, I paid FAR less than I would have through a more conventional insurance policy.

More importantly, I couldn't be more pleased with the service I have received after my car was totaled by an uninsured driver.

The pay-out on my car was quick, and honestly more than I expected. They have also been very responsive regarding medical claims. My two adjusters have both been a joy to work with.

I couldn't have asked for better service!

Thumbnail of user masons41
1 review
5 helpful votes
February 16th, 2018

After moving to the city I was considering selling my car as it was just too damn expensive to have. I usually bike to work & just drive on weekends or roadtrips. I saw Metromile's ad on Bart and haven't looked back. I went from paying $130/month to now about ~$60! That's $800+ a year in savings! Can't beat that. I'm keeping my car because of Metromile.

Service
Value
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Thumbnail of user gregd43
3 reviews
7 helpful votes
November 19th, 2015

I am a new customer with Metro Mile. I was dissatisfied with AARP hart ford for several reasons, not related to claims. So I contacted Metro Mile. Fast easy and I am saving more than half of what paid with AARP Harford. I also like the fact that they area new company, with the backing of some larger companies. It is refreshing to see something new, that really saves you money. No pressure sales. Several fiends have switched to MM since they saw my savings.

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From the business

Pay-per-mile insurance is an affordable car insurance for low mileage drivers. If you don't drive much, you shouldn't pay much for car insurance.

Company Representative

Thumbnail of user kevinw470
Kevin W.
Typically does not respond to reviews

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