• MetroFax

MetroFax

Overview

MetroFax has a rating of 1.13 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MetroFax most frequently mention credit card, customer service, and free trial problems. MetroFax ranks 15th among Fax sites.

  • Service
    36
  • Value
    33
  • Shipping
    11
  • Returns
    18
  • Quality
    32

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
8
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I called customer service, the person on the line was confused and would not respond after I explained my problem.
  • When I decided to cancel, they refused and charged my Credit Card anyway.
How would you rate MetroFax?
Top Positive Review

“Great Customer Service!”

Ernest N.
3/15/22

Chris was very helpful with getting the issue resolved. I don't fax much now that I'm semi retired and Chris was able to get me a lower price plan.

Top Critical Review

“Overpriced with Poor Service”

Alan B.
1/30/24

This company is higher priced than most others and has no telephone support. I ran into a problem 24 hours ago and emailed them immediately. I have yet to hear back. I am a psychotherapist and must have a secure fax service that is useable at all times. Metro Fax is not it! Furthermore, they charge a $30 cancellation fee and $40 to prot your existing phone number. I do NOT erecommend this service!

Reviews (122)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38) credit card (30)
Thumbnail of user kevinj535
1 review
0 helpful votes
September 29th, 2020

Rowena was professional and knowledgeable. Prompt response and explained all of my available options.

Thumbnail of user marcs162
Fiona M. – MetroFax Rep

Hello Kevin,
Thanks so much for taking the time to send us such a wonderful review and stellar feedback in regards to the service provided to your by Rowena. We greatly appreciate as will she. Should you have any additional questions, please let us know or message our Social Team Anytime at socialsupport@metrofax.com and they will be happy to help.

Many Thanks. Stay safe and healthy.
Metrofax Support Team

Thumbnail of user rodp8
1 review
4 helpful votes
January 19th, 2015

I suspect that this is a scam of sorts. I signed up for the free trial but was billed immediately. When I spoke to the representative in "billing", I was offered a less than plausible explanation about a billing error and he offered an account credit but did not want to refund the money was this would be "very complicated". I did not accept this and was passed on to someone else who eventually agreed to close the account and provide a refund on the credit card. I'll report back if the credit goes through as promised. By the way, the software works well and I would have continued to use the service if it had not been for this issue. It's a pity that Metrofax has to resort to this kind of thing to improve cashflow!

Thumbnail of user susanq3
1 review
1 helpful vote
November 5th, 2013

Efax was getting too expensive so I looked into cheaper alternatives. Metrofax was the one we went with because of the low cost to set up (zero) and low monthly fees if we do not use it very much. It is also very useful for us to be able to schedule faxes for when we know businesses are going to be open, a feature that is not on all efaxing solutions. It was also simple to upload a csv file of contacts so we could make the switch from efax easily.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MetroFax? ۪s online fax service allows you to send and receive faxes via the Internet using email, our web app, or your smartphone. Sign up now for a free trial!

Company Representative

Thumbnail of user marcs162
Fiona M.
Customer Support Specialist IV | J2 Global-Social
Typically does not respond to reviews

How do I know I can trust these reviews about MetroFax?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MetroFax?