I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention
( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot spots not to miss ( ie; bed headboard dusted, hallway vent dusted, dirt & dead bugs under son's window floor, a cobweb in a specific window, a random grimy food spot on the floor from toddler spill, etc) they would completely be ignored time and time again. The last few cleanings I spent so much time taking pics and having to send in the info. It was finally acknowledged and I was given a free cleaning the last time they came and yet STILL did not do any of the mentioned small cleaning spots nor my outside cabinet areas. When I wrote in to let the staff know none of the areas pictured above were even touched , they answered with "It was Free". Free bc they did not do what they were suppose to cover and still didn't cover those areas , made no sense ! Unfortunately I had no choice but to cancel the service after this, they didn't care either
We left a house in very good condition to be cleaned after a move. I have cleaned the house for 4 years with my wife and we know what it takes. We were busy moving so we were not able to watch them but they charged me for 4 hours at $120 per hour when the job should have been done in 2.5 hours if the cleaners hustled and acted like they wanted to get the job done to help the home owner. Very Disappointing.
The first thing they did was set me up for a "deep clean" and a contract. Deep clean day came and two ladies came but one left after an hour and never came back. Later I found out things that were supposed to be cleaned, such as Windows, tops of appliances, etc. were not done. Asked several times for a specific person but withthin a couple of cleanings here comes new people who had never been here before. Their employee turnover rate is out of sight. Someone from management finally came out on the last cleaning. My contract was up and was not renewed.
NEVER use Merry Maids, NEVER!
They break crap without telling you, are late without calling
and generally do a bad, bad, bad, horrible, terrible job!!
They have never, not even ONCE, answered ANY emails that I have sent.
BEWARE BEWARE BEWARE!!!! DO NOT USE THIS COMPANY!!!!!!!
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