Mercedes Benz

They are customer oriented. Great cars at reasonable prices. I will do business with them again. Will buy another one from them really soon..

On Dec 24,2022 surprisingly, water entered to the front light of my "LUXURY" GLE 350 2021, while I was driving in rain. Imagine you are driving a car and all the lights start malfunctioning and become defective in dark. I tried to call customer service several times, but unfortunately, no one was available. I emailed them which was responded on Jan 4,2023, advising me to disconnect the battery! Because lights stayed on the whole time that car was off! It was a nightmare for me and my family which was happening in reality specially on new year days. Long story short, after visiting 2 dealership one of them recognized that this is an emergency and concerned about the safety issue. My car is park in dealership since Jan 07,2023 waiting for parts to arrive approximately on Apr 28,2023! Moreover, the fun part is that I am paying for GLE 350 monthly and driving an A class small Mercedes without winter tire instead. That's so unfortunate to say that this days Mercedes Benz is just an ADVERTISEMENT nothing more! Be wise and think what you get for what you pay.