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Mensuas has a rating of 3.41 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Mensuas ranks 275th among Men's Clothing sites.
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Hey friends I want to recommend mensuas products for being of excellent quality with clean cuts and made with the best fabrics, fresh, hypoallergenic and in hundreds of models, I highly recommend them.
Over a dozen emails. Couldn't get a return correct. I was offered a store credit because their fulfillment department lost part of my return. A very responsive customer service department but not at all helpful.
First order built confidence, second order removed all of it. They took my order, took my money, shipped nothing. Customer service answered 1 email, then ghosted me. They blamed FedEx although nothing was picked up by FedEx. They simply pretended to make up the order then walked away from all responsibilities. So much for ensuring Customer satisfaction as they claim on their website. Not impressed.
Tip for consumers:
They do not back up their customer service policy. They are primarily in it for their interest. Not the customers interest.
Products used:
None. Nothing arrived.
I wish I had read closely, the plastic and nylon that the underwear is made out of is extremely uncomfortable.
You cannot get a refund on anything because refunds are not eligable on anything discounted more than 40% and everything is perpetually "on sale".
Just a runaround way of not doing any returns.
Avoid this site at all costs, total scam
Have waited almost a month for an order placed on 22 January 2016, supposedly shipped on 25 January 2016. After tracking my purchase on USPS Tracking I tried to contact the customer service by telephone, they don't answer and suggest that you email them. I sent several emails only to be told to keep tracking shipment by USPS Tracking. Purchases usually ship from Florida but a few days ago I noticed it was in Pennsylvania and had shipped three days ago, updates often lag. Today I got an email telling all I already knew, probably my last purchase with this company. Thanks Mensuas for the great customer support.
Commande passée depuis la France, enregistrée et payée le 8 janvier2016.La livraison n'est toujours pas effectuée et aucune réponse n'est donnée à ma demande d'information sur l'éventuel problème.
I was a first time customer and ordered about $200.00 worth of items at there big advertised sale of 30% off... YOU CAN NOT RETURN ANY ITEMS PURCHASED ON THIS SALE for any reason! Be warned... Read the Return policy! Wish I had... I just have never run into this problem... and will only work with companies with a great return/customer satisfaction guarantee...
With any reputable business... Customer satisfaction is paramount and when placing a mail orders, you need to feel the fabric... try on for fit... etc... Here you are stuck... you can not return the items... not when on sale for more than 25% off...
I will NEVER do business with this company again...
Gain trust and grow your business with customer reviews.
Mensuas is one of the leading men? ۪s underwear and swimwear online stores
Providing high quality customer service and fast shipping. We have a wide
Range of branded men? ۪s bikinis, briefs, boxers, men's thongs, trunks and
Men's G-strings at reason...
