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I recently posted a review about an order placed of which I was billed and order not received. I emailed and called the company to no avail. This was the second time this had happened with this company. This time I decided not to sit still and take it. I contacted Giorgio Brutini to advise them of the dealings with one of their vendors. They immediately responded and got in touch with MenShoeNet and miraculously I received 6 calls in one day and spoke to two reps from MenShoeNet. They told me they were on top of this and would make sure I received my shoes. I told them they needed to review the reviews on their company as there were many of the same complaints. They advised I had opened a box they were not aware of. Giorgio Brutini stayed in touch and not only did I receive my shoes but they found UPS had my package. So I received 4 pair of shoes of which I sent 2 pair back. The MenShoeNet Company has since called to apologize once again and I feel that perhaps there is a glich in their system. I also told them how frustrating it is to call their phone numbers and never be able to speak with anyone or no response from emails. If you have not received an order and have not been able to get anyone to respond to your messages you may want to contact the name brand of the shoe company furnishing them shoes. I am hoping my persistence will help some of you that have not received orders. They genuinely seemed concerned with this problem and I will give them another opportunity. Hope this helps.
Scam. Ordered shoes, got confirmation of order but nothing ever shipped and they don't answer the phone or emails.
I recently posted a review about an order placed of which I was billed and order not received. I emailed and called the company to no avail. This was the second time this had happened with this company. This time I decided not to sit still and take it. I contacted Giorgio Brutini to advise them of the dealings with one of their vendors. They immediately responded and got in touch with MenShoeNet and miraculously I received 6 calls in one day and spoke to two reps from MenShoeNet. They told me they were on top of this and would make sure I received my shoes. I told them they needed to review the reviews on their company as there were many of the same complaints. They advised I had opened a box they were not aware of. Giorgio Brutini stayed in touch and not only did I receive my shoes but they found UPS had my package. So I received 4 pair of shoes of which I sent 2 pair back. The MenShoeNet Company has since called to apologize once again and I feel that perhaps there is a glich in their system. I also told them how frustrating it is to call their phone numbers and never be able to speak with anyone or no response from emails. If you have not received an order and have not been able to get anyone to respond to your messages you may want to contact the name brand of the shoe company furnishing them shoes. I am hoping my persistence will help some of you that have not received orders. They genuinely seemed concerned with this problem and I will give them another opportunity. Hope this helps.
Alright, so the only reason I am writing this is because I too thought I might have been scammed...
I searched the web for a particular shoe that had been discontinued after trying to buy it locally. Several sites had it in my size but only menshoenet had it in the color I needed. Rather than simply place my order over an unknown website I called first... nothing - only a voice mail. I sent an e-mail... nothing. I really loved the shoes I owned so I tried again calling the number... nothing - who are these guys?! That's when I started researching the website and found ALL the BAD stuff. I simply wrote them off as a scam UNTIL...
I received a call from Larry - the owner- saying he was returning my call about a pair of shoes. He left a message and I called back. I spoke with a lady who informed me that the shoes were not available, but... wait a minute, let me check. She came back to the phone and had the shoes in her hand... OK, here it comes... I'm getting ready to get screwed! I asked her about why Google maps didn't show the storefront they showed on their website (yes I checked that much), and why all the negative press all over the web? That's when she said, "you better talk with Larry, hang on."
So Larry got on the phone and said that he had "my" shoes in his hand and that they would be shipped tomorrow Fed Ex free if I gave him my credit card #. I asked him about all the negative press and the BBB and the fraud case, etc. His response to me was, "Jack, we've been in business 40 years and you cannot satisfy everyone all the time, and what's worse, is that once something negative is out there on the web about you, you can never get it back." OK I said, do you ship C. O. D.? I still was not sure about giving this guy my credit card#. Nope. (Strike 2) We talked for another 5 minutes, and I finally decide, "If this guy screws me, it won't be the last time," So I did it. He took my e-mail down and said he would send me the FED EX tracking # tomorrow. BUT, I gave him a card that I rarely use, and I called the company to put them on alert. By the time I spoke with the credit card company Larry had already charged my card for the exact amount he told me. So all is good,,, The next day came and went - no tracking number. The following day, I left a voice mail with my e-mail address again. I received the tracking number along with an apology e-mail from the original lady the following day.
Day 4 my shoes arrived and they were EXACTLY what I ordered. I guess the reason I am posting this is to give you my personal experience after I read all the scary stuff. I truly believe these guys are on the up and up - just kind of slack with their follow-up and overall web-based business practices. They probably have a great retail store … that they just relocated.
Hope this helps... call them first and WAIT for the call back.
Jack
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