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I recently posted a review about an order placed of which I was billed and order not received. I emailed and called the company to no avail. This was the second time this had happened with this company. This time I decided not to sit still and take it. I contacted Giorgio Brutini to advise them of the dealings with one of their vendors. They immediately responded and got in touch with MenShoeNet and miraculously I received 6 calls in one day and spoke to two reps from MenShoeNet. They told me they were on top of this and would make sure I received my shoes. I told them they needed to review the reviews on their company as there were many of the same complaints. They advised I had opened a box they were not aware of. Giorgio Brutini stayed in touch and not only did I receive my shoes but they found UPS had my package. So I received 4 pair of shoes of which I sent 2 pair back. The MenShoeNet Company has since called to apologize once again and I feel that perhaps there is a glich in their system. I also told them how frustrating it is to call their phone numbers and never be able to speak with anyone or no response from emails. If you have not received an order and have not been able to get anyone to respond to your messages you may want to contact the name brand of the shoe company furnishing them shoes. I am hoping my persistence will help some of you that have not received orders. They genuinely seemed concerned with this problem and I will give them another opportunity. Hope this helps.
Scam. Ordered shoes, got confirmation of order but nothing ever shipped and they don't answer the phone or emails.
I ordered 2 pairs of shoes at the end of November and did not receive them until early February. In their defense, however, I point out that menshoenet responded to every one of my 4 or 5 inquiries during that time; and they ultimately did deliver my shoes. I had ordered shoes from them on 2 prior occasions with no problems whatsoever. Although their order fulfillment was dismayingly slow this time around, I don't believe this to be a fraudulent company. They are apparently at the mercy of their suppliers... and it appears that they don't order from the supplier until you place your order with menshoenet.
I ordered 2 pairs of shoes on September 3. Sent several emails and received terse response that they would "notify shipping" - finally, had to complain to the consumer affairs bureau which is also located in Milwaukee where Van's Shoe Shop is located - that's who MenShoeNet really is. Their phone numbers are just voicemail systems, no one ever answers. Finally received my shoes on November 29. I'm happy with the shoes. It would have been better if they said up front that it would take 3 months. I have to admit - I am still not sure if they are legitimate and have a 3 or 4 month delivery - or if they are bogus and my complaint to the Wisconsin consumer bureau forced them to send me my merchandise. All I know is that I had to make several complaints, but finally received the shoes I ordered.
FINNALY After 6 MONTHS(!) of email and mailsphone calls from Italy I was able to get back my last credit of money 206 usd accepting an ostricht belt instead of money. I have received the belt this time.
I don't know what to think.
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