Memorials.com

We ordered the USMC urn because it was TSA approved. It is literally a piece of cheap satin sewn around a red plastic box. The sewing is not good, the USMC patch fell off as soon as we touched it. This thing is SHAMEFUL. Upon reviewing Memorials.com's website for how to post a review or testimonial, I was shocked to see this (straight from their page)- yet now understand now why we saw top reviews for it— they edit the reviews AND can refuse to post ones they don't like— see the photo attached straight from their website:

This company has a wonderful selection of urns. When the urn I wanted was discontinued or not available, they suggested one that my family liked even better. My husband would have LOVED it. They are very easy to communicate with and I definitely recommend them.

Before my husband died, he asked me to have his body cremated and scatter his ashes in a raised bed garden in our back yard. I ordered a "memorial rock" from memorials.com. It allowed me to quote some lyrics from our love song and design "my rock" quickly on-line from a variety of available options. The rock I received is perfect for the outdoor setting where the garden was established. I meditate there daily; this rock brings fond memories of our everlasting love.
The company's website was easy to use. It communicates clearly on what to expect. The memorial rock was delivered in great condition well before the expected delivery date. I highly recommend them. Well worth the cost for a lasting tribute for my beloved husband of 28 years. -- Rocky, Maryland

This company has been horrible. Originally a placed an order and was told by Rebecca it wasn't placed. Later Rebecca assured me she would start the process that day and be sending an email immediately. When I called 2 days later, she was dismissive and still didn't fix the situation. She also claimed to not know the manager's name. I am waiting for Ralf to respond.

Purchased a men's carbon bracelet for my son for his grandmother's ashes. Cost over $200. Due to COVID-19 I did not see him for months. Finally got the bracelet to him and it was to big. He took it to a jeweler to have it sized and they told him it couldn't be sized. I called the company and talked to Rebecca in customer service. She informed me that I cannot get a refund or even an exchange due to the fact there is a 10 day return policy. I stressed the fact that it's Covid and that I couldn't see him and could she talk to someone else and find out if they could at least give me an exchange. She said she would and get back to me. After two weeks I called her back because she never called me and she informed me that sorry there's nothing that can be done. I asked if I could speak to someone higher up and she told me no. So I spent over $200 for something that can't be used, RIP OFF! I definitely would not recommend purchasing anything from this company. Horrible customer service!

I received the Steve Shannon handmade urn I ordered very quickly. It is spectacular. Rich dark walnut accents, a very noble design for my beloved soulmate. Thank you very much!.

I had ordered a urn online, they called me the same day stating they are out of stock and don't know when they will order any more. I asked to have them cancel my order. The guy was apparently busy, and cancelled my order 3 DAYS LATER than what I asked them to do it. Now I'm out $112 and will take up to 2 weeks for my money to get back into my account... for something that I asked to be cancelled right away... what a joke. Completely UNPROFESSIONAL

I ordered the Royale Labradorite Urn for the unusual natural stone that no other site offers. Even more stunning in person! It arrived promptly, in excellent condition, with a certificate of authenticity, and very well packed. This urn has surpassed my expectations! I would recommend Memorials.com for all your memorial needs.
A. Barrett

My husband bought a rosary and put both his parent's ashes in it. Two days later, it fell off. The company accused us of lying and said the jewelry wasn't meant to worn. The President of the company was a horrible representative for their company. His e-mails to us used poor grammar and had misspelled words. This experience with them has made losing our loved one that much harder. We couldn't get a refund or even an apology. The company needs to be reprimanded.

I was very skeptical at first, buying something so important online. But the team at memorials.com worked hand-in-hand with me on a highly customized version of one of their companion urns, in which we placed my parents' remains. It includes their wedding photo and lyrics from their favorite song. A very fitting and moving memorial to a love that lasted 56 years. Thank you!

The touchstones we ordered were amazing. The vendor was great to work with and updated me with every step of the process. Very caring and thoughtful!

I ordered an urn for my dog that had passed. The selection of beautiful urns on their website was amazing. I found a figurine that looked like my dog. After placing my order, Jessica (from Memorials.com) responded quickly to help resolve an issue with my order. The urn was delivered faster than I expected and it is BEAUTIFUL! I highly recommend Memorials.com for quality customer service and products.

The memorial pendant I ordered is as beautiful as shown on the site. It is higher quality than I was expecting for the price - it has some heft to it. I'm confident in trusting a small part of my dad's remains to it. Thank you, Memorials.com!

We found your website just days before the passing of our beloved cat Harley. Years earlier, we had lost two other cats, and we wanted to find the same burial urns. Memorials.com had just what we wanted. We received the urns, one for Harley, and one for our currently healthy cat, to keep in reserve, before Harley's passing, and we were able to have her remains placed safely and securely. We would recommend Memorials.com to anyone at their time of need for funeral related products.

We ordered our grave stone from Memorials.com and it arrived 2 month after the order. My family loved it - the price was great - super happy with my choice. I would recommend them to anyone who needs this kind of service or products. They took care of all the details and organized everything - customer service gets a A+ from me.

I ordered a large companion headstone, 2 separate memorials mounted on one granite slab for my parents. I wanted something special, that reflected each of their unique personalities. Memorials.com provides a simple to use design process that allows you to create a custom designed memorial from thousands of stock options, including writing what ever will fit. Your only limitation is space. The cemetery only offered me a few stock designs and a limited number of words, plus they were twice the cost. The memorial was delivered on schedual, and the only difficulty was deciding what I wanted on it. Memorials.com designed it and made all my requests work. It is beautiful and I could not be happier with the final result.

We placed an order for an urn and it arrived quickly and my questions got answered very quickly as well.

I couldn't be more pleased with the service I received from this company. Very caring and respectful from start to finish. The product was more beautiful than anything I could have hope for. THANK YOU for the kindness and compassion during our difficult time. Other companies we looked into were SO expensive for basically the same product.

The urn was for my Rocco, he was with me for 14 years and my best friend. Memorials.com delivered the urn fast and it looked like my Rocco. I was very sad when I got the urn but now it sits on the fireplace and I put a picture next to it of him. "You will be missed and remembered forever".

We ordered and urn and the urn was exactly as pictured. My family and I love the urn and think it is a wonderful final resting place for grandpop. We used the urn at the funeral service and got many compliments on the urn. Nobody knew we bought it online and that it was even at a discount price bought.

I just have to say how Great it was dealing with Memorials.com. They had everything I needed to make the hardest time in my life go as smooth as it could go at the least amount of money and time. Thank You, Memorials.com!

The urn was for my bulldog "Lemi" and it was just perfect, my best friend was with me for almost 12 years and I have a picture with him and the urn displayed in my house and I don't know if I ever want another dog. I miss him so much...

I bought an urn from them for the ashes for my grandmother and the urn arrived quickly and the quality was great. I had to call to check on availability first and customer service was very pleasant to deal with. I would recommend Memorials.com if anyone has the need for anything funeral or cemetery related...